HP patch rating of 1 ........................................................................................................................

35

Rating details .............................................................................................................................

35

HP patch rating of 2 ........................................................................................................................

35

Rating details .............................................................................................................................

35

HP patch rating of 3 ........................................................................................................................

35

Rating details .............................................................................................................................

35

Critical and noncritical patches............................................................................................................

36

Finding information for a specific patch...............................................................................................

36

Patch documentation ......................................................................................................................

36

Advanced topic: the readme attribute............................................................................................

38

Obtaining information using the ITRC...........................................................................................

38

Accessing information on the ITRC...........................................................................................

38

Patch warnings......................................................................................................................................

38

The warning field............................................................................................................................

39

Critical and noncritical warnings....................................................................................................

39

How to handle patch warnings.......................................................................................................

40

Questions to ask...............................................................................................................................

40

Advanced topic: finding patches with warnings............................................................................

40

Backup and recovery............................................................................................................................

41

Considerations.................................................................................................................................

41

4 Patch management overview......................................................................................

42

Patch management life cycle.................................................................................................................

42

HP service contracts..............................................................................................................................

45

Patch management and software change management strategies.......................................................

45

Establishing a software change management strategy ..................................................................

45

Recommendations for software change management ...................................................................

46

Consideration of HP patch rating....................................................................................................

47

Patch management and software depots.........................................................................................

47

Proactive patching strategy.............................................................................................................

48

Acquiring patches for proactive patching..................................................................................

48

Advanced topic: HP-UX Software Assistant..............................................................................

49

Reactive patching strategy...............................................................................................................

49

Acquiring patches for reactive patching ...................................................................................

50

Advanced topic: security patching strategy ...................................................................................

50

Advanced topic: scanning for security patches ..............................................................................

51

Testing the patches to be installed .......................................................................................................

51

5 What are standard HP-UX patch bundles?...............................................................

52

Key features..........................................................................................................................................

52

Standard HP-UX patch bundles...........................................................................................................

52

Obtaining standard HP-UX patch bundles..........................................................................................

53

6 Using the IT Resource Center......................................................................................

55

Obtaining an ITRC user account...........................................................................................................

55

Useful pages on the ITRC.....................................................................................................................

55

Find individual patches........................................................................................................................

55

Key features.....................................................................................................................................

56

Accessing the patch database and finding an individual patch.....................................................

56

Advanced topic: checking for special installation instructions............................................................

58

Advanced topic: checking for all patch dependencies.........................................................................

59

Check for patches with dependencies.............................................................................................

59

Standard patch bundles........................................................................................................................

62

Custom patch bundles - run a patch assessment..................................................................................

62

Support information digests.................................................................................................................

62

Key features.....................................................................................................................................

62

4Table of Contents