Patch usage model 6: reactive patch
Begin:
System has a problem
Identify/ diagnose problem
1
Search ITRC for possible resolution
Fix found?
No
Analyze fix: | Fix |
|
Risk | approved | |
Dependencies | for |
|
Installation issues | immediate | |
| action |
|
| Fix |
|
| deferred | |
Yes |
|
|
| Fix |
|
| rejected |
|
Yes |
|
|
Contact | Fix |
|
vendor for | identified? | No |
support |
|
|
Acquire |
| Go to A |
| Test, Distribute | |
fix |
| |
|
| |
|
|
|
| Save fix or patch |
|
|
|
| to be installed |
|
| Go to |
| during proactive |
|
| Proactive Patching model |
| maintenance |
|
|
|
Work with vendor to identify the fix (process not shown)
A
Install/
validate on
test/pre-
production system
Test |
|
| Install on |
Yes |
| production | |
passed? |
| ||
|
| system | |
|
|
| |
No |
|
|
|
|
|
|
Go back to 1 HP-
Create recovery archive image
Include fix in master depot or golden image
End: Working system with fix applied
Patch usage model 6: reactive patch 103