Patch usage model 6: reactive patch

Begin:

System has a problem

Identify/ diagnose problem

1

Search ITRC for possible resolution

Fix found?

No

Analyze fix:

Fix

 

Risk

approved

Dependencies

for

 

Installation issues

immediate

 

action

 

 

Fix

 

 

deferred

Yes

 

 

 

Fix

 

 

rejected

 

Yes

 

 

Contact

Fix

 

vendor for

identified?

No

support

 

 

Acquire

 

Go to A –Install,

 

Test, Distribute

fix

 

 

 

 

 

 

 

Save fix or patch

 

 

 

 

to be installed

 

 

Go to HP-UX 11i v2/v3

 

during proactive

 

 

Proactive Patching model

 

maintenance

 

 

 

Work with vendor to identify the fix (process not shown)

A

Install/

validate on

test/pre-

production system

Test

 

 

Install on

Yes

 

production

passed?

 

 

 

system

 

 

 

No

 

 

 

 

 

 

Go back to 1 HP- -UX 11 i v2/v3 Reactive Patching

Create recovery archive image

Include fix in master depot or golden image

End: Working system with fix applied

Patch usage model 6: reactive patch 103

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HP UX Patch Management manual Patch usage model 6 reactive patch, Passed? System