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i-mate PM10A manual Troubleshooting, Operating Problems

Models: PM10A

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188Pocket PC Phone User Manual

Troubleshooting

If you still encounter problems after reviewing this troubleshooting guide, contact your mobile operator or an authorized Technical Support center in your area.

Operating Problems

Problem

Solution

nMy Pocket PC Phone keeps

turning itself off.

nMy Pocket PC Phone is not making any sound.

nMy Pocket PC Phone does not vibrate when the phone rings or alarms occur.

nThe screen freezes or the device is not responding.

Your Pocket PC Phone is designed by default to turn itself off if not used for 3 minutes. This period can be adjusted to a maximum of 5 minutes. Refer to the Power setting in Chapter 5 for more information.

1 Tap	at the right side of the Title Bar to check the volume
status.

2Check the settings of Sound and Notifications on the Personal tab by tapping the Start menu > Settings.

1 Tap at the right side of the Title Bar to check if the vibrate function is activate.

2Check the settings of Sound and Notifications on the Personal tab by tapping the Start menu > Settings.

3Check the event note in your Calendar to see if the Reminder has been activated.

Reset your device. See the Resetting your Pocket PC Phone in Appdendix A.

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i-mate PM10A manual Troubleshooting, Operating Problems

Contents

Pocket PC Phone Please Read Before Proceeding Important Safety Precautions Electrical SafetyContents Device Settings Phone Settings Synchronizing InformationCalendar 106 Contacts 108 Tasks 111 112 Mail and Text Messages 116 MSN Messenger 121MMS Messages 121 10.1 About Camera and Album 152 10.2 153 10.3 165Specifications 194 Index 195 Chapter Knowing Your Device Top View, Left-Side View, and Front ViewRight-Side View, Back View, and Bottom View Infrared Port Earphone PlugInserting the SIM Card Side of the SIM card, and then slide it outBattery Data retentionTalk-time3 5 hrs Data retention time 72 hrsRecharging your device Accessories When the battery is lowAC Adapter USB CablePage Knowing Your Pocket PC Tap the Start menu Settings the System tab Screen Starting UpScreen tapping and calibration Re-calibrate the screenPortrait Mode Landscape Mode Screen OrientationToday screen Indicators MeaningNotifications Pop-Up menusCommand bar Navigation barPrograms Icon DescriptionEntering Information Caller IDUsing the Input Panel Using the Soft KeyboardUsing the Letter Recognizer To punctuate in Transcriber Using the Block RecognizerSwitching to Transcriber Using Profiles Editing and selecting textTo learn writing in Transcriber Letter Shape Selector supports two profiles Master or GuestPhone Pad Using Phone PadUsing T9 to Input Text Using the Multi-Tap mode to Input Text To enter a capital Tap the Shift key To add symbolsTo insert a word in the current application screen To enter a numberPhone Pad Options Select Start Menu Settings Personal Tab InputEntering Numbers Writing on the Screen Selecting writing Converting writing into textTo create a drawing Drawing on the ScreenTips for good recognition Recording a Message To select a drawingTo create a recording Tap the Start menu Programs Find Finding InformationChange recording formats Than 64 KB in Type Page Using Your Pocket PC Phone Phone dialer screen Tap to select your contact from the Contacts listNavigation pad and dialing Entering your PIN Checking your connectionTurning on the Flight Mode Adjusting the phone volumeMaking a Call Making a call from the DialerBackspacing and deleting Making a call from ContactsMaking a call from Call History Checking your Voice Mail Tips for using Speed DialMaking a call from Speed Dial Smart Dialing Making a call from SIM ManagerHow the matching numbers works Making a call or sending a text messageSmart Dialing Options Ending a call Receiving a callAnswering an incoming call Setting up conference calls In-Call OptionsPutting a call on hold Swapping between callsWriting a note Viewing a noteTurning on the speakerphone Muting a callTransferring contacts from SIM to Contacts Contacts InformationSIM Manager Viewing calls details Call HistorySaving your own numbers Photo Contacts Viewing call durationDeleting individual calls Deleting all callsTap the Start menu Programs Photo Contacts To preview and adjust settingsCreating a new photo contact Tap Edit then Assign Photo from Camera Toolbar IconsTo assign a photo from the camera To view your contacts by photo To disable the display of photos during incoming callsTo unassign a photo Tap Edit Assign Group To manage your groupsShow Contact Names Only Set Default Photos To select Set Default Photos, tap Tools Set Default PhotosTo unassign a ring tone Assign a Ring tonePreview Additional Dialing Information Making an emergency callMaking an international call SIM Tool KitTap the Start menu Settings Personal Password Securing Your Pocket PC PhoneLocking the keypad Locking your Pocket PC PhoneLocking the SIM card Synchronizing Information Using ActiveSync Installing ActiveSyncConnecting to a PC via a cable or cradle Connecting to a PC by InfraredSynchronizing Information Synchronizing Outlook E-mailSynchronizing Calendar Synchronizing ContactsSynchronizing Tasks Synchronizing NotesInfrared Infrared and Bluetooth ConnectionBluetooth ActiveSync Errors Viewing error informationPersonalizing Your Pocket PC Phone Device Settings Personal tabSystem tab Input Default settings Contacts Calendar Camera RecordButtons Password Tap the Start menu Settings the Personal tab MenusTap the Start menu Settings the Personal tab Password MenusToday Changing the background Tap the Start menu Settings the Personal tab TodaySounds and Notifications Customizing the displayed information AboutClock & Alarms Tap the Start menu Settings the System tab Clock & AlarmsBacklight MemoryPower Tap the Start menu Settings the System tab PowerTap the Start menu Settings the System tab Permanent Save Permanent Save2Phone Settings To restore to FlashROMRing type Ring toneNetwork Add ring toneKeypad tone Services MoreGetting Connected Connecting to the Internet About ConnectionsConnecting to a private network ISP server phone number User name PasswordTap the Start menu Settings the Connections tab Connections Tap the Start menu Setting the Connections tab ConnectionsGprs Settings Tap the Start menu Settings Connections CSD Line TypeCSD Line Type To change a CSD Line typePocket Internet Explorer Browsing the InternetTo change network card settings Network Cards SettingsTo setup your network card Navigating within Terminal Services Client Terminal Services ClientConnecting to a Terminal Server Bluetooth Disconnecting without ending a sessionDisconnecting and ending a session Terminal Services window, tap Start Shutdown Tap DisconnectBluetooth modes To turn on Bluetooth OnCheck Turn on Bluetooth option Uncheck Turn on Bluetooth optionTo make your device discoverable Check Make this device discoverable to other devices optionTap Start menu Settings Connections tab To create a BondTo accept a Bond Tap FinishBeaming Information with Bluetooth To rename a BondTo delete a Bond Tap DeleteSelect a modem list, tap Bluetooth Next Receiving a Bluetooth BeamUsing a Bluetooth Phone as a Modem Wireless Modem Tap Start menu Programs then tap Wireless ModemSettings on your PC Connecting via USB Port Tap the Start menu Programs Wireless ModemConnect via Bluetooth Page Using Outlook Calendar Create or change an appointmentSend a meeting request Contacts Set a reminder for an appointmentBeam an appointment Use the summary screenTap the Start menu Programs Contacts New View contactsCreate or change a contact Find a contact Beam a contactUsing the summary screen TasksChange options Create or change a taskSet a reminder for a task Beam a taskCreate a note Send a note by E-mailBeam a note FilePage Messaging Features Mail and Text Messages Tap Accounts Accounts Setting up an accountChanging options for an account When finished, tap Accounts Disconnect Deleting an accountDownloading messages from a server Receiving attachmentsThrough synchronization Through a remote IMAP4 E-mail serverComposing and sending a message From Messaging, tap Accounts Accounts... IMAP4Managing Messages and Folders Sign in to MSN Messenger MSN MessengerManage Folders Signing In and Signing Out Creating an MMS Message MMS MessagesLaunching the MMS composer screen To view message options Message BoxesTo view message folders Creating a message To add a picture or video clip To add text To add audio clipsMenu commands Preferences tab MMS SettingsViewing a message Page Applications Document conversion Pocket WordSynchronizing Pocket Word documents Pocket Excel Synchronizing Pocket Excel workbooksWindows Media Player Workbook conversionPictures About the playlistPlay a file on a network Enter a URL in the Location to Open fieldTransferring pictures Finding and listing picturesViewing pictures Tap the Start menu Programs PicturesEdit pictures Sorting picturesDeleting an image To select the time delay between slides Set pictures as backgroundCustomizing pictures To select launch automaticallyTap the Start menu Programs Truefax New TruefaxSending a fax Tap the Start menu Programs Truefax Receiving a faxFinishing Using the Fax Viewer Customized templatesTap the Start menu Programs Truefax Tool Layout PropertiesLayout Installing MIDlets directly from the Internet MIDlet ManagerFax Options Tap the Start menu Programs Truefax Tool FaxInstalling MIDlets from a PC Tap the Start menu Programs MIDlet Manager Menu InstallRunning MIDlets Stopping MIDletsTap the Start menu Programs MIDlet Manager Tap the Start menu Programs MIDlet Manager Tap Show RunningCustomizing your display settings Managing your MIDlets/MIDlet suitesChanging the display name of your MIDlets Stopping all MIDletsUn-installing MIDlets/MIDlet suites To assign a group to a MIDlets/MIDlet suiteSystem Info Network TypeMIDlet Security Security Description OptionError Messages Message MeaningPage Using Camera and Album Still-image formats About Camera and AlbumFile formats supported Camera Video formats Motion-JPEG AVI .aviSimple profile .mp4 MMS Video formats 3GPP-H.263 baseline .3gpUsage of Buttons in Camera Mode Capture/Action ButtonPhoto Capture Mode View of Album modeSettings screen Capture Sizes areVideo Capture Mode Capture Sizes for H.263 video format are MMS Video Capture ModeCapture Sizes for MPEG-4 video format are Picture Theme Capture Mode Review Screen Send via MMSPhoto Send via E-MailZooming In/Out Camera Settings Screen Capture ModePicture Theme Capture Format Capture SizeAdjust Tools MenuFiles, tap Reset counter Prefix TypePrefix String Counter IndexDocuments\ folder Recording withAudio Album Tap the Start menu Programs AlbumTo make an annotation on your file To make a text annotationSending a file via E-mail or MMS To set audio files as RingtonesAssign to Contact To make an audio annotationOptions Default zoomConnect Powered on Adjust Gamma setting controls image brightness/darkness.Animation SpeedDetailed View Mode Toolbar Command BarTo set as Today wallpaper Icons on the ToolbarImages too big for the screen To Reset the Today Screen back to the Default Wallpaper Tap the Start menu Settings Today icon in the Personal tabView mode Display, Audio, Delay Time betweenSlide Show mode To Fast Forward toFull Screen View Mode Appendix a To add programs using ActiveSync Adding or Removing ProgramsTo remove a program Tap the Start menu Settings System Remove ProgramsTo add a program directly from the Internet Managing Memory To view memory allocation and availabilityFinding space in storage memory Move data to a SD storage cardMove E-mail attachments Save new items on a storage cardDelete unnecessary files Delete all files and clear the history in Internet ExplorerBacking up or restoring your system using xBackup Backing Up FilesSD and MMC Cards To insert a memory cardBacking up or restoring your system via ActiveSync Resetting Your Pocket PC PhoneTo perform a soft reset To perform a full reset Appendix B Regulatory Agency IDs European Union NoticeEN 60950 IEC Etsi EN 301EN50360, EN50361 for SAR Etsi EN 300GSM11.10 ANSI/IEEE C.95.1-1992 Important Health and Safety Information General PrecautionsSafety Precautions for Power Supply Unit SAR InformationTroubleshooting Operating ProblemsProblem Running out of memory warning message pops up on the screenTapping and Writing Problems ActiveSync Problems Connection Problems Unable to use Infrared IR port to transfer informationMake sure that you do not have any other active connections System Information DisplayGSM/GPRS Tri-band Module Camera ModuleIndex Page Page Page