ActiveSync Problems | i-mate PM10A instruction

				Pocket PC Phone User Manual 191

ActiveSync Problems
	Problem			Solution

nActiveSync operation cannot be performed or connected.

1Make sure the ActiveSync cradle/cable is connected securely.

2Make sure you have installed the ActiveSync software included on the Companion CD.

3Make sure you selected the appropriate local USB from File Menu Connection Settings in the ActiveSync Manager window on your desktop computer.

4If ActiveSync still doesn't work, remove and re-install the ActiveSync software on your PC.

nActiveSync is connected, but data cannot be synchronized.

On your desktop computer, check the Tools Menu > Options

>the Sync Options tab in the ActiveSync Manager window to see if the information type for the program you want has been selected for synchronizing. See more details about synchronizing information in Chapter 4.

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i-mate PM10A manual ActiveSync Problems

Contents

Pocket PC Phone Please Read Before Proceeding Electrical Safety Important Safety Precautions Contents Synchronizing Information Device Settings Phone Settings Mail and Text Messages 116 MSN Messenger 121 Calendar 106 Contacts 108 Tasks 111 112 10.1 About Camera and Album 152 10.2 153 10.3 165 MMS Messages 121 Specifications 194 Index 195 Chapter Top View, Left-Side View, and Front View Knowing Your Device Infrared Port Earphone Plug Right-Side View, Back View, and Bottom View Side of the SIM card, and then slide it out Inserting the SIM Card Data retention time 72 hrs BatteryData retention Talk-time3 5 hrs Recharging your device USB Cable AccessoriesWhen the battery is low AC AdapterPage Knowing Your Pocket PC Re-calibrate the screen Tap the Start menu Settings the System tab ScreenStarting Up Screen tapping and calibration Screen Orientation Portrait Mode Landscape Mode Today screen Meaning Indicators Pop-Up menus Notifications Navigation bar Command bar Icon Description Programs Caller ID Entering Information Using the Soft Keyboard Using the Input Panel Using the Letter Recognizer To punctuate in Transcriber Using the Block RecognizerSwitching to Transcriber Letter Shape Selector supports two profiles Master or Guest Using ProfilesEditing and selecting text To learn writing in Transcriber Phone Pad Using Phone PadUsing T9 to Input Text To enter a number Using the Multi-Tap mode to Input TextTo enter a capital Tap the Shift key To add symbols To insert a word in the current application screen Phone Pad Options Select Start Menu Settings Personal Tab InputEntering Numbers Writing on the Screen Converting writing into text Selecting writing To create a drawing Drawing on the ScreenTips for good recognition To select a drawing Recording a Message To create a recording Tap the Start menu Programs Find Finding InformationChange recording formats Than 64 KB in Type Page Using Your Pocket PC Phone Tap to select your contact from the Contacts list Phone dialer screen Navigation pad and dialing Checking your connection Entering your PIN Adjusting the phone volume Turning on the Flight Mode Making a call from Contacts Making a CallMaking a call from the Dialer Backspacing and deleting Making a call from Call History Checking your Voice Mail Tips for using Speed DialMaking a call from Speed Dial Making a call from SIM Manager Smart Dialing Making a call or sending a text message How the matching numbers works Smart Dialing Options Ending a call Receiving a callAnswering an incoming call Swapping between calls Setting up conference callsIn-Call Options Putting a call on hold Muting a call Writing a noteViewing a note Turning on the speakerphone Transferring contacts from SIM to Contacts Contacts InformationSIM Manager Viewing calls details Call HistorySaving your own numbers Deleting all calls Photo ContactsViewing call duration Deleting individual calls Tap the Start menu Programs Photo Contacts To preview and adjust settingsCreating a new photo contact Tap Edit then Assign Photo from Camera Toolbar IconsTo assign a photo from the camera To view your contacts by photo To disable the display of photos during incoming callsTo unassign a photo Tap Edit Assign Group To manage your groupsShow Contact Names Only To select Set Default Photos, tap Tools Set Default Photos Set Default Photos To unassign a ring tone Assign a Ring tonePreview SIM Tool Kit Additional Dialing InformationMaking an emergency call Making an international call Locking your Pocket PC Phone Tap the Start menu Settings Personal PasswordSecuring Your Pocket PC Phone Locking the keypad Locking the SIM card Synchronizing Information Installing ActiveSync Using ActiveSync Connecting to a PC by Infrared Connecting to a PC via a cable or cradle Synchronizing Outlook E-mail Synchronizing Information Synchronizing Contacts Synchronizing Calendar Synchronizing Notes Synchronizing Tasks Infrared Infrared and Bluetooth ConnectionBluetooth Viewing error information ActiveSync Errors Personalizing Your Pocket PC Phone Personal tab Device Settings System tab Input Default settings Contacts Calendar Camera RecordButtons Menus PasswordTap the Start menu Settings the Personal tab Menus Tap the Start menu Settings the Personal tab Password Today Changing the background Tap the Start menu Settings the Personal tab TodaySounds and Notifications About Customizing the displayed information Memory Clock & AlarmsTap the Start menu Settings the System tab Clock & Alarms Backlight Permanent Save PowerTap the Start menu Settings the System tab Power Tap the Start menu Settings the System tab Permanent Save Ring tone 2Phone SettingsTo restore to FlashROM Ring type Network Add ring toneKeypad tone More Services Getting Connected About Connections Connecting to the Internet Tap the Start menu Setting the Connections tab Connections Connecting to a private networkISP server phone number User name Password Tap the Start menu Settings the Connections tab Connections To change a CSD Line type Gprs SettingsTap the Start menu Settings Connections CSD Line Type CSD Line Type Browsing the Internet Pocket Internet Explorer To change network card settings Network Cards SettingsTo setup your network card Navigating within Terminal Services Client Terminal Services ClientConnecting to a Terminal Server Terminal Services window, tap Start Shutdown Tap Disconnect BluetoothDisconnecting without ending a session Disconnecting and ending a session Uncheck Turn on Bluetooth option Bluetooth modesTo turn on Bluetooth On Check Turn on Bluetooth option Check Make this device discoverable to other devices option To make your device discoverable Tap Finish Tap Start menu Settings Connections tabTo create a Bond To accept a Bond Tap Delete Beaming Information with BluetoothTo rename a Bond To delete a Bond Select a modem list, tap Bluetooth Next Receiving a Bluetooth BeamUsing a Bluetooth Phone as a Modem Tap Start menu Programs then tap Wireless Modem Wireless Modem Settings on your PC Tap the Start menu Programs Wireless Modem Connecting via USB Port Connect via Bluetooth Page Using Outlook Create or change an appointment Calendar Send a meeting request Use the summary screen ContactsSet a reminder for an appointment Beam an appointment Tap the Start menu Programs Contacts New View contactsCreate or change a contact Beam a contact Find a contact Create or change a task Using the summary screenTasks Change options Beam a task Set a reminder for a task File Create a noteSend a note by E-mail Beam a notePage Messaging Features Mail and Text Messages Tap Accounts Accounts Setting up an accountChanging options for an account Receiving attachments When finished, tap Accounts DisconnectDeleting an account Downloading messages from a server From Messaging, tap Accounts Accounts... IMAP4 Through synchronizationThrough a remote IMAP4 E-mail server Composing and sending a message Managing Messages and Folders Sign in to MSN Messenger MSN MessengerManage Folders Signing In and Signing Out Creating an MMS Message MMS MessagesLaunching the MMS composer screen To view message options Message BoxesTo view message folders Creating a message To add a picture or video clip To add audio clips To add text Menu commands Preferences tab MMS SettingsViewing a message Page Applications Document conversion Pocket WordSynchronizing Pocket Word documents Synchronizing Pocket Excel workbooks Pocket Excel Workbook conversion Windows Media Player Enter a URL in the Location to Open field PicturesAbout the playlist Play a file on a network Tap the Start menu Programs Pictures Transferring picturesFinding and listing pictures Viewing pictures Edit pictures Sorting picturesDeleting an image To select launch automatically To select the time delay between slidesSet pictures as background Customizing pictures Tap the Start menu Programs Truefax New TruefaxSending a fax Tap the Start menu Programs Truefax Receiving a faxFinishing Customized templates Using the Fax Viewer Tap the Start menu Programs Truefax Tool Layout PropertiesLayout Tap the Start menu Programs Truefax Tool Fax Installing MIDlets directly from the InternetMIDlet Manager Fax Options Tap the Start menu Programs MIDlet Manager Menu Install Installing MIDlets from a PC Tap the Start menu Programs MIDlet Manager Tap Show Running Running MIDletsStopping MIDlets Tap the Start menu Programs MIDlet Manager Stopping all MIDlets Customizing your display settingsManaging your MIDlets/MIDlet suites Changing the display name of your MIDlets Network Type Un-installing MIDlets/MIDlet suitesTo assign a group to a MIDlets/MIDlet suite System Info Security Description Option MIDlet Security Message Meaning Error MessagesPage Using Camera and Album Still-image formats About Camera and AlbumFile formats supported MMS Video formats 3GPP-H.263 baseline .3gp CameraVideo formats Motion-JPEG AVI .avi Simple profile .mp4 Capture/Action Button Usage of Buttons in Camera Mode Capture Sizes are Photo Capture ModeView of Album mode Settings screen Video Capture Mode Capture Sizes for H.263 video format are MMS Video Capture ModeCapture Sizes for MPEG-4 video format are Picture Theme Capture Mode Send via MMS Review Screen Photo Send via E-MailZooming In/Out Capture Size Camera Settings ScreenCapture Mode Picture Theme Capture Format Tools Menu Adjust Counter Index Files, tap Reset counterPrefix Type Prefix String Documents\ folder Recording withAudio Tap the Start menu Programs Album Album To make a text annotation To make an annotation on your file To make an audio annotation Sending a file via E-mail or MMSTo set audio files as Ringtones Assign to Contact Options Default zoomConnect Speed Powered onAdjust Gamma setting controls image brightness/darkness. Animation Toolbar Command Bar Detailed View Mode To set as Today wallpaper Icons on the ToolbarImages too big for the screen Tap the Start menu Settings Today icon in the Personal tab To Reset the Today Screen back to the Default Wallpaper To Fast Forward to View modeDisplay, Audio, Delay Time between Slide Show mode Full Screen View Mode Appendix a Adding or Removing Programs To add programs using ActiveSync To remove a program Tap the Start menu Settings System Remove ProgramsTo add a program directly from the Internet Move data to a SD storage card Managing MemoryTo view memory allocation and availability Finding space in storage memory Delete all files and clear the history in Internet Explorer Move E-mail attachmentsSave new items on a storage card Delete unnecessary files To insert a memory card Backing up or restoring your system using xBackupBacking Up Files SD and MMC Cards Backing up or restoring your system via ActiveSync Resetting Your Pocket PC PhoneTo perform a soft reset To perform a full reset Appendix B Etsi EN 301 Regulatory Agency IDsEuropean Union Notice EN 60950 IEC EN50360, EN50361 for SAR Etsi EN 300GSM11.10 ANSI/IEEE C.95.1-1992 General Precautions Important Health and Safety Information SAR Information Safety Precautions for Power Supply Unit Operating Problems Troubleshooting Running out of memory warning message pops up on the screen Problem Tapping and Writing Problems ActiveSync Problems Unable to use Infrared IR port to transfer information Connection Problems Make sure that you do not have any other active connections Camera Module System InformationDisplay GSM/GPRS Tri-band Module Index Page Page Page