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IBM 09-0572-000 Additional Information, Error Messages, On-line Information, Technical Support

Models: 09-0572-000

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Additional Information

Additional Information 7-15

12Replace the failed adapter with a known working adapter. If the second adapter fails, something is probably wrong with the test environment, not the adapter.

Additional Information

Troubleshooting help can be found in three other locations. They are as follows:

■Error messages

■On-line information

■Technical Support appendix

Error Messages

Refer to Appendix C, “Error Messages,” for a list of error messages that may appear when using the TokenDisk diskette Conﬁguration and Diagnostic Program for the 3C619C adapter.

On-line Information

The [F1] key activates help information at any time during operation of the TokenDisk diskette Conﬁguration and Diagnostic Program. In addition, the Conﬁguration/ Diagnostic/Troubleshooting selection on the main menu contains information about the following topics:

■Commonly used interrupts and I/O base addresses

■Technical support

Technical Support

For any problems not discussed in this chapter, refer to Appendix D, “Technical Support,” for information on 3Com’s on-line technical services. 3ComFactsSM provides technical tips and product information. Ask3ComSM and the 3Com Bulletin Board Service (3ComBBS) provide TokenDisk diskette software updates, drivers, technical tips, and product information.

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IBM 09-0572-000 manual Additional Information, Error Messages, On-line Information, Technical Support

Contents

ISA ADAPTER USER GUIDE TOKENLINK III 16/4LIFETIME WARRANTY 3Com Japan, Marketing Department Italy, Greece, Spain, Portugal, Malta3Com Australia, Marketing Department Shinjuku Sumitomo Building 23F3Com Corporation 5400 Bayfront Plaza Santa Clara, California CONTENTS Installing the Adapter4 STANDARD INSTALLATION AND CONFIGURATION Conﬁguration Requirements Diagnostic Test Types Adapter LEDsUsing the Keyboard GLOSSARY INDEX LIMITED WARRANTY FCC CLASS A VERIFICATION STATEMENT CE NOTICEFIGURES Initial 3Com and IBM Mode Option Settings TABLESCommand Line Keywords ABOUT THIS GUIDE How to Use This GuideIntroduction A Install Conventionscommands ThisTokenLink III 16/4 ISA Token Ring Adapter Features 1 INTRODUCTIONInstallation and Conﬁguration Options AutoLink InstallationFigure 1-1 Adapter Installation and Conﬁguration Installation and Configuration OptionsWindows Installation and Conﬁguration TroubleshootingStandard Installation and Conﬁguration Transcend PC Link SmartAgent SoftwareMoney-Back Guarantee 100% CompatibilityPC Requirements Taking Safety Precautions Inspecting the Adapter INSTALLING THE 3C619CADAPTER Installing the Adapter Connecting to the Network2-2 CHAPTER 2 INSTALLING THE 3C619C ADAPTER Inspect adapter Install adapter Connect cable to installed adapterInstall single No adapter as a NetWare DOS ODI client ? Yes Network UTP cabling type ?PC Requirements Inspecting the Adapter Taking Safety PrecautionsTokenLink III 16/4 ISA Adapter User Guide Installing the Adapter Installing the AdapterInstall the 3C619C adapter as follows 4 Check the adapter for any visible signs of damage4 Replace the PC’s cover Type Connecting to the NetworkFigure 2-5 and Figure 2-6 show the adapter connectors Shielded twisted-pair STP cableConnecting to Shielded Twisted-pair STP Cable Connecting to Unshielded Twisted-pair UTP Cable Do not daisy-chain token ring adapters or connect them back to backUSING THE AUTO LINK FEATURE FOR NET WAREVerify that you meet the following requirements AutoLink RequirementsAutoLink Options NetWare on the server must be version 2.2 or later3 Save the CONFIG.SYS ﬁle and exit the text editor 4 Reboot the PC Avoiding Memory Manager Conﬂicts1 Make a backup copy of the CONFIG.SYS ﬁle. Type copy CONFIG.SYS CONFIG.OLDUsing the AutoLink Feature To view the full text of the license agreement, press F1AND CONFIGURATION STANDARD INSTALLATIONFigure 4-1 Standard Installation and Conﬁguration Auto Conﬁguring the 3C619C Adapter in an ISA PC Conﬁguration RequirementsDEVICE=C\EMM386.EXE NOEMS X=D800-DBFF 4 Type at the prompt To view the full text of the license agreement, press F13Com mode, 16 Mbps 3Com mode, 4 Mbps IBM mode, 16 Mbps IBM mode, 4 MbpsChanging Software Option Settings BIOS/MMIO Base Address4-6 CHAPTER 4 STANDARD INSTALLATION AND CONFIGURATION 8 Highlight Install and press Enter Video Conﬂicts with BIOS/MMIO and Shared RAM Addresses Changing Settings for Multiple Adapters3CTOK.SET Changing Software Option Settings DRIVERS INSTALLING NETWORKFigure 5-1 Network Drivers Installation Process Installing the Novell NetWare Driver F1=Help ESC=Cancel Installing the Novell NetWare DriverF1=Help ESC=Cancel M A I NUpdating the PC Startup Files NetWare Systems with Multiple Adapters Installing the OS/2 Network Driver for NetWareInstalling the Server Driver for NetWare LINK DRIVER 3CTOKEN PORT LINK DRIVER 3CTOKEN PORTInstalling the NDIS 2.01 Driver 5-6 CHAPTER 5 INSTALLING NETWORK DRIVERSUpdating the PC Startup Files 2 Build a PROTOCOL.INI ﬁle in the LANMAN subdirectoryNDIS Systems with Multiple Adapters Optional for ﬁrst adapter installed inUpdating the Current NDIS Driver Using IBM DriversWith IBM drivers, use only IBM mode settings Obtaining IBM Network DriversUsing Remote Program Load RPL Enabling RPL 5-12 CHAPTER 5 INSTALLING NETWORK DRIVERS Installing the Network Driver for Windows NT INSTALLING THE NETWORKDRIVER FOR WINDOWS Installing the Network Driver for Windows 6 From the Select Network Adapters dialog box, click Have Disk 7 TROUBLESHOOTING Adapter LEDsUsing the TokenDisk Diskette Diagnostic Program Figure 7-2 Diagnostic Flowchart Type 3TOKDIAGDiagnostic Test Types Group 1 DiagnosticsDiagnostic Test Types 1 To start the diagnostic program, type Group 2 DiagnosticRunning the Diagnostic Tests 2 From the Test pull-down menu shown in Figure 7-3, select Run TestsTokenLink III 16-bit ISA Adapter ENTER=Run the Diagnostic Tests Diagnostic Test TypesDiagnostic and Manual Configuration Program F1=Help F3=Exit F4=Configure Adapter F6=Test SetupChanging the Test Setup Adapter Statistics and Information When Tests FailAdapter Statistics When Tests Fail Adapter InformationAIP Checksum Test Failure Boot PROM Test FailureMMIO Register Write/Read Test Failure Shared RAM Boundary/Domain Test FailureOpen Adapter for Ring Operation Test Failure Timer Test FailureShared RAM Write/Read Test Failure Ring Operations Test FailureClose Adapter Test Failure Troubleshooting TipsAdapter Wrap Test Failure Group Refer to Appendix B, “Speciﬁcations.” On-line Information Error MessagesAdditional Information Technical SupportUSING THE A CONFIGURATION AND DIAGNOSTIC PROGRAM Figure A-1 Menu HierarchyUsing the Keyboard Speed KeysChoosing a Menu Item Using the MouseUsing the Mouse Using the File Options HelpUsing the Command Line Exiting the ProgramCabling B SPECIFICATIONSPin Assignments B-2 APPENDIX B SPECIFICATIONS Figure B-1 DB-9 Connector Pin AssignmentsFigure B-2 RJ-45 Connector Pin Assignments RX RX TX TXConﬁguration Mode Conﬁguration OptionsRing Speed I/O Base AddressC0000-C1FFF BIOS/MMIO Address LocationShared RAM Page Size and Address Range C2000-C3FFFInterrupt Request Level Other Conﬁguration Options 3Com recommends that you not change the setting of these optionsConfiguration Options C ERROR MESSAGES MessagesC-2 APPENDIX C ERROR MESSAGES Messages C-3 C-4 APPENDIX C ERROR MESSAGES Messages C-5 3Com Bulletin Board Service On-line Technical ServicesD TECHNICAL SUPPORT World Wide Web Site 3ComFacts Automated Fax ServiceAsk3Com on CompuServe Support from Your Network Supplier Returning Products for Repair To obtain an RMA number, call or faxGLOSSARY IEEE NET.CFG 4 GLOSSARY INDEX NumericsPage Page Page not registered 3Com Corporation 5400 Bayfront Plaza