Appendix B. Problem solving
Computer problems can be caused by hardware, software, or user error. Using the
information in this section, you might be able to solve problems yourself or gather
helpful information you can pass on to a service technician. You might also need to
refer to your computer, operating-system, or sound-adapter publications.

Problem descriptions

Review the following list for any problem descriptions that might fit your situation.
Your computer or CD-ROM drive does not operate correctly or the busy
indicator light does not come on.
Take the following actions.
1. Make sure that the CD is inserted with the label side up.
2. Make sure that all devices are properly connected to the computer and the power
outlet.
3. Turn off the computer, unplug the cables from the power outlets for your
computer and all attached devices, and remove the computer cover.
4. Make sure that all power and IDE cables are securely attached. Disconnect the
IDE cable and check for bent or misaligned pins. If you do not find any
problems, reconnect the interface cable. Replace the computer cover, and reattach
all cables and power cords. Turn on the computer, restart the system, and attempt
to open the CD tray by pressing the Eject/Load button. If the tray fails to open
and the busy indicator light does not display, turn off the computer and try
replacing the 4-pin dc power cable.
5. Make sure that the color-coded edge on the IDE cable aligns with pin 1 on the
IDE port and is closest to the power cable on the CD-ROM drive. See “Step 6.
Attaching the cables to the drive” on page 1-6.
6. Make sure that the IDE cable is connected to the correct IDE port connection.
See “Step 3. Selecting an IDE port” on page 1-4 for more information.
7. Check the CD-ROM drive and any other device on the IDE cable for the proper
jumper configuration settings. See “Step 4. Setting the configuration jumper” on
page 1-5 for more information.
8. Check to see if the middle connector on the IDE cable is attached to the IDE port
on the system board. If it is, remove the connector and reattach the cable
correctly. The middle port is only used if you are connecting two devices to the
IDE port. If there are two devices on the IDE port, attach the connector at one
end of the cable to the IDE port. Attach the CD-ROM drive or any other slower
device to the middle connector, and attach the other end connector to your hard
disk drive or other fast device. If you are connecting only one device to an IDE
3-8 40X-17X InternalIDE CD-ROMDrive