IBM 37L1388 manual Problem descriptions

Appendix B.

Problem solving

Computer

problems

can

be

caused

by

hardware,

software,

or

user

error.

Using

the

information

in this

section, you

might

be

able

to

solve

problems yourself

or gather

helpful

information

you

can

pass

on

to

a

service

technician.

You

might

also

need to

refer

to

your

computer,

operating-system,

or

sound-adapter

publications.

Problem descriptions

Review the following list for any problem descriptions that might fit your situation.

Your computer or CD-ROM drive does not operate correctly or the busy indicator light does not come on.

Take the following actions.

1. Make sure that the CD is inserted with the label side up.

2.

Make

sure

that

all

devices

are

properly

connected

to

the

computer

and

the

power

outlet.

3.

Turn

off

the

computer,

unplug

the

cables

from

the

power

outlets

for your

computer

and

all

attached

devices,

and

remove

the

computer

cover.

4.

Make

sure

that

all

power

and

IDE

cables

are

securely

attached.

Disconnect

the

IDE

cable

and

check

for

bent

or

misaligned

pins. If you

do

not

find

any

problems,

reconnect

the

interface

cable. Replace

the

computer

cover,

and

reattach

all

cables

and

power

cords.

Turn

on

the

computer,

restart

the

system,

and

attempt

to

open

the

CD

tray

by

pressing

the

Eject/Load

button.

If

the

tray

fails

to

open

and

the

busy

indicator

light

does

not

display,

turn

off

the

computer

and

try

replacing

the

4-pin

dc

power

cable.

5.

Make

sure

that

the

color-coded

edge

on

the

IDE

cable

aligns

with

pin

1

on

the

IDE

port

and

is

closest

to

the

power

cable

on

the

CD-ROM

drive.

See

“Step

6.

Attaching

the

cables

to

the

drive”

on

page

1-6.

6.

Make

sure

that

the

IDE

cable

is

connected

to

the

correct

IDE

port

connection.

See

“Step

3. Selecting

an

IDE

port”

on

page 1-4

for

more

information.

7.

Check

the

CD-ROM

drive

and

any

other

device

on

the

IDE

cable

for

the

proper

jumper

configuration

settings.

See

“Step

4.

Setting

the

configuration

jumper”

on

page 1-5

for

more

information.

8.

Check

to

see

if

the

middle

connector

on

the

IDE

cable

is

attached

to

the

IDE

port

on the system board. If it

is,

remove

the

connector

and

reattach

the

cable

correctly.

The

middle

port

is

only

used

if

you

are

connecting

two

devices

to

the

IDE

port. If

there

are

two

devices

on

the

IDE

port,

attach

the

connector

at

one

end

of

the

cable

to

the

IDE

port.

Attach

the

CD-ROM

drive

or

any

other

slower

device

to

the

middle

connector,

and

attach

the

other

end

connector

to

your

hard

disk

drive

or

other

fast

device.

If

you

are

connecting

only

one

device to

an IDE

3-8 40X-17X Internal IDE CD-ROM Drive