Appendix | C. | Help | and |
| service |
|
|
|
|
|
|
|
|
|
| ||||||||||
This | section | contains | information | on |
| how | to |
| obtain | online | and |
| telephone | technical |
|
| |||||||||
support. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
Online | technical |
| support |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
Online | technical | support | is | available |
| during | the | life | of | your | product. | Online | assistance | ||||||||||||
can | be | obtained | through | the | Personal |
| Computing |
| Support | Web site, the PSG Electronic | |||||||||||||||
Bulletin | Board | System, | and | the | IBM | Automated | Fax | System. |
|
|
|
|
|
|
| ||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
Online | technical | support |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
|
|
|
|
|
|
|
|
|
|
|
|
| |||||||||||||
IBM | Personal | Computing Support | Web | Site |
|
|
|
| http://www.pc.ibm.com/support |
|
|
| |||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |||||
IBM | PSG | BBS |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |||||||
IBM | Automated | Fax | System |
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||||
During | the | warranty | period, | assistance for | replacement |
| or | exchange | of | defective |
|
| |||||||||||||
components | is | available. | In | addition, |
| if | your | IBM | option | is | installed | in | an | IBM | |||||||||||
computer, | you | might | be | entitled | to |
| service |
| at | your | location. | Your | technical support | ||||||||||||
representative | can |
| help | you | determine |
| the | best alternative. |
|
|
|
|
|
|
| ||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |||||
Telephone |
| technical | support |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |||||
Marketing, | installation, | and | configuration | support | through |
| the | HelpCenter | will | be |
|
| |||||||||||||
withdrawn | or | made |
| available | for | a | fee, | at |
| IBM’s |
| discretion, | 90 | days | after | the option | |||||||||
has | been | withdrawn | from | marketing. | Additional | support | offerings, | including |
|
|
|
|
| ||||||||||||
| installation assistance, | are | available | for | a | nominal | fee. |
|
|
|
| ||||||||||||||
To assist | the | technical | support | representative, | have | available |
| as | much | of | the | following | |||||||||||||
information | as | possible: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||
1.Option name
2.Option number
3.Proof of purchase
4. | Computer | manufacturer, | model, serial number (if | IBM), | and manual | |||||
5. | Exact | wording | of | the | error | message | (if | any) |
| |
6. | Description | of | the | problem |
|
|
|
| ||
7. | Hardware and software configuration information | for your | system | |||||||
If | possible, | be | at | your | computer. | Your | technical | support | representative might want to | |
walk | you through | the | problem | during | the | call. |
|
| ||
Part 3: Appendixes |
