Server Support
Is the server working
correctly?
No
Yes
Register the server. Go to
http://www.ibm.com/support/mysupport/.
Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven
list at
http://www.ibm.com/servers/eserver/
serverproven/compat/us/.
Is the problem | Yes |
| |
solved? |
|
No
See the troubleshooting information that comes with the server to determine the cause of the problem and the action to take.
Yes |
Is the problem |
solved? |
No |
Update the firmware to the latest level.
You can download firmware from
http://www.ibm.com/servers/
eserver/support/xseries/
index.html
View information about IBM Support Line at
http://www.ibm.com/services/sl/products/
or view support telephone numbers at
http://www.ibm.com/planetwide/.
View support telephone numbers at
http://www.ibm.com/planetwide/.
Yes |
| Hardware |
|
Is the problem | No | Hardware or | Software |
| software problem? |
| |
solved? |
|
| |
|
|
|
