Chapter 5. Solving problems
This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server.
If you cannot locate and correct the problem using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 77, the Problem Determination and Service Guide on the IBM xSeries Documentation CD, and the “Server Support” flowchart in the front of this document.
Diagnostic tools overview
The following tools are available to help you diagnose and solve
vPOST beep codes
The
–No beep indicates successful completion of POST, with no errors.
–More than one beep indicates that POST detected a problem. Error messages also appear during startup if POST detects a
For more information, see “POST beep codes” and the Problem Determination and Service Guide on the IBM xSeries Documentation CD.
vServerGuide problems
This chart lists problem symptoms and steps to correct problems that occur when you are using the ServerGuide Setup and Installation CD. For more information, see “ServerGuide problems” on page 63.
vTroubleshooting tables
These tables list problem symptoms and steps to correct the problems. For more information, see “Troubleshooting tables” on page 63.
vDiagnostic programs and error messages
The diagnostic programs are the primary method of testing the major components of the server. These programs are on the IBM Enhanced Diagnostics CD that comes with the server. See the Problem Determination and Service Guide on the IBM xSeries Documentation CD for more information.
vSystem-board error LEDs
An LED on the system board might be lit to help isolate an error that is indicated by the
POST beep codes
When POST is completed successfully, no beep occurs. If POST detects a problem during startup, beep codes might occur. Use the following beep code descriptions to help diagnose and solve problems that are detected during startup.
Note: See the Problem Determination and Service Guide on the IBM xSeries
Documentation CD for more information about the POST beep codes.
Repeating long beeps
A memory error has occurred. Make sure that all DIMMs are correctly installed.
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