Table 2. Abbreviated list of POST error codes (continued)

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code

Description

Action

 

1962

A drive does not contain a valid

1. Make sure that a bootable

 

boot sector.

 

operating system is installed.

 

 

 

 

2. Run the hard disk drive

 

 

diagnostic tests (see “Running

 

 

the diagnostic programs” in the

 

 

Problem Determination and

 

 

Service Guide on the IBM

 

 

xSeries Documentation CD).

 

 

3. Reseat the following

 

 

components, depending on the

 

 

server model:

 

 

v Hot-swap models:

 

 

a.

Hard disk drive

 

 

b. Mini-PCI-X adapter cable

 

 

c. Mini-PCI-X adapter

 

 

d. PCI-X expansion card

 

 

v Simple-swap models:

 

 

a.

Hard disk drive

 

 

b. Hard disk drive cable

v Non-hot-swap models: hard disk drive cable

4. Replace the following components one at a time, depending on the server model, in the order shown, restarting the server each time:

v Hot-swap models:

a. Hard disk drive

b. Mini-PCI-X adapter cable

c. SAS backplane

d. Mini-PCI-X adapter

e. PCI-X expansion card

v Simple-swap and non-hot-swap models:

a. Hard disk drive

b. Hard disk drive cable

5. (Trained service technician only) Replace the system board.

Chapter 5. Solving problems 59

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IBM 8490, 8485 manual Hard disk drive cable