1.Check the
2.Remove the software or device that you added.
3.Run the diagnostic tests to determine whether the server is running correctly.
4.Reinstall the new software or new device.
CD or DVD drive problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action | ||
|
|
| |
The CD or DVD drive is not | 1. | Make sure that: | |
recognized. | |||
| v The IDE channel to which the CD or DVD drive is attached (primary or | ||
|
| ||
|
| secondary) is enabled in the Configuration/Setup Utility program. | |
|
| v All cables and jumpers are installed correctly. | |
|
| v The correct device driver is installed for the CD or DVD drive. | |
| 2. | Run the CD or DVD drive diagnostic programs. | |
| 3. | Reseat the CD or DVD drive cable. | |
| 4. | Replace the following components one at a time, in the order shown, restarting | |
|
| the server each time: | |
|
| a. CD or DVD drive cable | |
|
| b. CD or DVD drive | |
|
| c. (Trained service technician only) System board | |
|
|
| |
A CD or DVD is not working | 1. | Clean the CD or DVD. | |
correctly. | |||
2. | Run the CD or DVD drive diagnostic programs. | ||
| |||
| 3. | Reseat the CD or DVD drive cable. | |
| 4. | Replace the following components one at a time, in the order shown, restarting | |
|
| the server each time: | |
|
| a. CD or DVD drive cable | |
|
| b. CD or DVD drive | |
|
|
| |
The CD or DVD drive tray is not | 1. | Make sure that the server is turned on. | |
working. | 2. | Insert the end of a straightened paper clip into the manual | |
| |||
|
| opening. | |
| 3. | Reseat the CD or DVD drive cable. | |
| 4. | Replace the following components one at a time, in the order shown, restarting | |
|
| the server each time: | |
|
| a. CD or DVD drive cable | |
|
| b. CD or DVD drive | |
|
|
| |
