Software problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action | ||
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You suspect a software | 1. | To determine whether the problem is caused by the software, make sure that: | |
problem. | |||
| v The server has the minimum memory that is needed to use the software. For | ||
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| memory requirements, see the information that comes with the software. If | |
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| you have just installed an adapter or memory, the server might have a | |
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| v The software is designed to operate on the server. | |
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| v Other software works on the server. | |
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| v The software works on another server. | |
| 2. | If you received any error messages when using the software, see the | |
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| information that comes with the software for a description of the messages and | |
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| suggested solutions to the problem. | |
| 3. | Contact your place of purchase of the software. | |
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Universal Serial Bus device problems
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action |
A USB device does not work. | 1. Run USB diagnostics (see “Running the diagnostic programs” in the Problem |
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| Determination and Service Guide on the IBM xSeries Documentation CD). |
2.Make sure that:
v The correct USB device driver is installed.
vThe operating system supports USB devices.
vA standard PS/2 keyboard or mouse is not connected to the server. If it is, a USB keyboard or mouse will not work during POST.
3.Make sure that the USB configuration options are set correctly in the Configuration/Setup Utility program menu. (For more information, see the User’s Guide on the IBM xSeries Documentation CD.)
4.If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server.
Chapter 5. Solving problems 75
