IBM 8490, 8485 manual ServerGuide problems, Troubleshooting tables

Table 2. Abbreviated list of POST error codes (continued)

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code	Description	Action
I9990650	AC power has been restored.	1.	Reseat the power cords.
		2.	Check for interruption of the
			external power.
		3.	Replace the power cords.

ServerGuide problems

The following table lists problem symptoms and suggested solutions.

Table 3. ServerGuide Setup and Installation CD

Symptom	Action
The ServerGuide Setup	v Make sure that the server supports the ServerGuide program and has a startable
and Installation CD will	(bootable) CD or DVD drive.
not start.	v If the startup (boot) sequence settings have been changed, make sure that the CD or
	DVD drive is first in the startup sequence.
	v If more than one CD or DVD drive is installed, make sure that only one drive is set as
	the primary drive. Start the CD from the primary drive.
ServeRAID program	v Make sure that there are no duplicate IRQ assignments.
cannot view all installed	v Make sure that the hard disk drive is connected correctly.
drives or the operating
system cannot be
installed.
The operating-system	Make more space available on the hard disk.
installation program
continuously loops.
The ServerGuide	Make sure that the operating-system CD is supported by the ServerGuide program. See
program will not start the	the ServerGuide Setup and Installation CD label for a list of supported operating-system
operating-system CD.	versions.
The operating system	Make sure that the operating-system CD is supported on the server. If the operating
cannot be installed; the	system is supported, no logical drive is defined (RAID servers). Run the ServerGuide
option is not available.	program and make sure that setup is complete.

Troubleshooting tables

Use the following tables to find solutions to problems that have identifiable symptoms. See the Problem Determination and Service Guide on the IBM xSeries Documentation CD for more detailed troubleshooting information. If you cannot find the problem in these tables, run the diagnostic programs (see “Running the diagnostic programs” in the Problem Determination and Service Guide).

If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables:

Chapter 5. Solving problems 63