vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Symptom | Action | ||
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|
| |
The screen is blank. | 1. | Make sure that: | |
| |||
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| v The server is turned on. If there is no power to the server, see “Power | |
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| problems” on page 73. | |
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| v The monitor cables are connected correctly. | |
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| v The monitor is turned on and the brightness and contrast controls are | |
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| adjusted correctly. | |
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| v No beep codes sound when the server is turned on. | |
|
| Important: In some memory configurations, the | |
|
| during POST, followed by a blank monitor screen. If this occurs and the Boot | |
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| Fail Count option in the Start Options of the Configuration/Setup Utility | |
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| program is enabled, you must restart the server three times to reset the | |
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| configuration settings to the default configuration (the memory connector or | |
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| bank of connectors enabled). | |
| 2. Make sure that the correct server is controlling the monitor, if applicable. | ||
| 3. Make sure that damaged BIOS code is not affecting the video; see “Recovering | ||
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| from a BIOS update failure” in the Problem Determination and Service Guide | |
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| on the IBM xSeries Documentation CD. | |
| 4. See “Solving undetermined problems” in the Problem Determination and | ||
|
| Service Guide. | |
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|
| |
The monitor works when you | 1. | Make sure that: | |
turn on the server, but the | |||
| v The application program is not setting a display mode that is higher than the | ||
screen goes blank when you |
| ||
| capability of the monitor. | ||
start some application |
| ||
| v You installed the necessary device drivers for the application. | ||
programs. |
| ||
| 2. Run video diagnostics (see “Running the diagnostic programs” in the Problem | ||
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| Determination and Service Guide on the IBM xSeries Documentation CD). | |
|
| v If the server passes the video diagnostics, the video is good; see “Solving | |
|
| undetermined problems” in the Problem Determination and Service Guide. | |
|
| v (Trained service technician only) If the server fails the video diagnostics, | |
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| replace the system board. | |
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| |
