Additional Information

Troubleshooting

This section may help you isolate the cause of a problem and as a result, eliminate the need to contact technical support.

SymptomCheck these items

 

 

No picture

 

 

 

 

 

If the uindicator is not lit

• Check that the power cord is properly connected.

 

 

• Check that the u(power) switch is in the “on” position.

 

 

 

 

If the “NO INPUT SIGNAL”

• Check that your computer power switch is in the “on” position.

 

message appears on the

• Check that the Input 1-2 switch settin is correct (page 5).

 

screen, or if the uindicator is

• Check that the video signal cable is properly connected and all plugs are firmly seated

 

either orange or alternating

in their sockets.

 

between green and orange

• Ensure that no pins are bent or pushed in the video input connector.

 

 

• Check that the graphic board is completely seated in the proper bus slot.

 

 

 

 

If the “MONITOR IS IN

• The computer is in power saving mode. Try pressing any key on the computer

 

POWER SAVE MODE”

keyboard, or moving the mouse.

 

message appears on the

• Check that your computer power switch is in the “on” position.

 

screen, or if the uindicator is

• Check that the graphic board is completely seated in the proper bus slot.

 

either orange or alternating

 

 

between green and orange

 

 

 

 

 

If the “OUT OF SCAN

• Check that the video frequency range is within that specified for the monitor.

 

RANGE” message appears on

(Horizontal: 30 – 107kHz, Vertical: 48 – 120 Hz)

 

the screen

Refer to your computer’s instruction manual to adjust the video frequency range.

 

 

• If you are using a video signal cable adapter, check that it is the correct one.

 

 

 

 

If no message is displayed

• See “Self-diagnosis Function” (page 20).

 

and the uindicator is green

 

 

or flashing orange

 

 

 

Picture is scrambled

• Check your graphics board manual for the proper monitor setting.

 

 

• Check this manual and confirm that the graphics mode and the frequency you are

 

 

trying to operate at is supported. Even if the frequency is within the proper range,

 

 

some graphic boards may have a sync pulse that is too narrow for the monitor to sync

 

 

correctly.

 

 

Color is not uniform

• Degauss the monitor (page 11).

 

 

If you place equipment which generates a magnetic field, such as a loudspeaker, near

 

 

the monitor, or you change the direction of the monitor, color may lose uniformity.

 

 

The degauss function demagnetizes the metal frame of the CRT to obtain a neutral

 

 

field for uniform color reproduction. If a second degauss cycle is needed, allow a

 

 

minimum interval of 20 minutes for the best result.

 

 

You cannot adjust the

• If the control lock function is set to ON, set it to OFF using the OPTION OSD

monitor with the buttons on

(page 13).

the front panel

 

(

appears on the screen)

 

 

 

White does not look white

• Adjust the color temperature (page 9).

 

 

 

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