Chapter4.Relatedserviceinformation
Thischapterpresentsfollowinginformation:
•“RestoringthefactorycontentsbyusingProductRecoverydiscs”onpage37
•“RestoringthefactorycontentsbyusingRecoveryDiscSet”onpage37
•“Passwords”onpage39
•“Powermanagement”onpage40
•“Symptom-to-FRUindex”onpage42
ServiceWebsite:
Whenthelatestmaintenancedisketteandthesystemprogramservicediskettebecomeavailable,they
willbepostedonhttp://www.lenovo.com/support.

RestoringthefactorycontentsbyusingProductRecoverydiscs

Whentheharddiskdrive(HDD)orsolidstatedrive(SSD)isreplacedbecauseofafailure,noProduct
Recoveryprogramisonthenewdrive.Inthiscase,youmustusetherecoverydiscsforthecomputer.Order
therecoverydiscsandthedriveatthesametimesothatyoucanrecoverthenewdrivewiththepre-installed
softwarewhentheyarrive.F orinformationonwhichdiscstoorder,see“Recoverydiscs”onpage129.
ToinstallthefactorycontentsbyusingProductRecoverydiscs,dothefollowing:
Note:Recoverytakesseveralhours.Thelengthoftimedependsonthemethodyouuse.Ifyouuserecovery
discs,recoverytakesatleastvehours.
1.InsertthebootableStartRecoveryDiscintotheDVDdrive.
2.SelectyourlanguageandclickNext.
3.Readthelicense.Ifyouagreewiththeterms,selectIacceptthesetermsandconditionsandthen
clickNext.
4.InserttheOperatingSystemRecoveryDiscwhenprompt edandclickYestobegintheoperating
systemrecoveryprocess.
5.InserttheProductRecoveryDiscwhenpromptedandclickOK.
6.IfyouhaveaSupplementalRecoveryDisc,insertitwhenpromptedandclickYes.Ifyoudonot
haveaSupplementalRecoveryDisc,clickNo.
Note:NotallrecoverydiscsetscomewithaSupplementalRecoveryDisc.IfthereisaSupplemental
RecoveryDisc,itwillbeclearlymarkedassuch.
7.Whenallofthedatahasbeencopiedfromthelastdiscintheset,amessageisdisplayedprompting
youtorestartthecomputer.RemovethediscandthenclickYes.
Note:Theremainderoftherecoveryprocessisfullyautomatedandnoactionisrequiredbyyou.The
computerwillrestartintotheWindowsdesktopseveraltimesandyoumightexperienceperiodswhen
noactivityisapparentonthescreenforseveralminutesatatime.Thisisnormal.
8.Whentherecoveryprocessiscomplete,theWelcometoMicrosoftWindowsscreenisdisplayed.Follow
theinstructionsonthescreentocompletetheWindowssetup.

RestoringthefactorycontentsbyusingRecoveryDiscSet

Whentheharddiskdrive(HDD)orsolidstatedrive(SSD)isreplacedbecauseofafailure,noproductrecovery
programisonthenewdrive.Inthiscase,youmustusetheRecoveryDiscSetforthecomputer.Orderthe
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