Chapter2.Importantserviceinformation
Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby
thismanual:
•“StrategyforreplacingFRUs”onpage23
–“Strategyforreplacingaharddiskdrive”onpage24
–“Importantnoticeforreplacingasystemboard”onpage24
–“Howtouseerrormessage”onpage24
•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage25
–“Productdenition”onpage25
–“FRUidenticationforCTO ,CMV ,andGAVproducts”onpage25
Important:
AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistanceinobtainingor
installinganysoftwarexes,drivers,andUEFIBIOSdownloads.TelephonenumbersforLenovoSupportare
availableat:
http://www.lenovo.com/support/phone
SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo®authorized
servicetechniciansareavailableinthefollowingsupportsite:
http://www.lenovoservicetraining.com/ion/
AdvisecustomerstocontacttheCustomerSupportCenterat800-426-7378iftheyneedassistanceinobtainingor
installinganysoftwarexes,drivers,andUEFIBIOSdownloads.
CustomersinCanadashouldcalltheCustomerSupportCenterat800-565-3344forassistanceordownload
information.

StrategyforreplacingFRUs

Beforereplacingparts:
Makesurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacingany
FRUslistedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore
completingtheserviceaction.
Todownloadsoftwarexes,drivers,andUEFIBIOS,doasfollows:
1.Gotohttp://www.lenovo.com/support.
2.EntertheproductnumberofthecomputerorpressAuto-detectbuttononthescreen.
3.SelectDownloadsanddrivers.
4.Followthedirectionsonthescreenandinstallthenecessarysoftware.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall
theoriginalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrectthepr oblem,
reinstallthatboard,andthenreplacetheotherone.
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