EX2500 Ethernet Switch Configuration Guide

Self-Help Online Tools and Resources

For quick and easy problem resolution, the Juniper Networks online self-service portal—the Customer Support Center (CSC)—provides the following features:

„Find CSC offerings: http://www.juniper.net/customers/support/

„Search for known bugs: http://www2.juniper.net/kb/

„Find product documentation: http://www.juniper.net/techpubs/

„Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/

„Download the latest versions of software and review release notes: http://www.juniper.net/customers/csc/software/

„Search technical bulletins for relevant hardware and software notifications: http://www.juniper.net/alerts/

„Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/

„Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/

To verify service entitlement by product and serial number, use our Serial Number

Entitlement (SNE) Tool at http://tools.juniper.net/SerialNumber/EntitlementSearch/.

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

„Use the Case Management tool in the CSC at http://www.juniper.net/cm/.

„Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, visit us at http://www.juniper.net/support/requesting-support.html.

xiv„ Requesting Technical Support

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Juniper Networks EX2500 manual Self-Help Online Tools and Resources, Opening a Case with Jtac