Appendix B—Troubleshooting
If you are having a problem with your unit, check this list for a possible solution before calling for service.
If you cannot solve the problem from the hints given here, or the unit has been physically damaged, call a qualified person, such as your dealer, for service.
Symptom
Unable to cancel the display demonstration.
No sound is heard.
Hard to listen to broadcasts because of noise.
The disc sound is discontinuous.
The disc tray does not open or close.
The disc does not play.
The disc reading time is too long or the disc cannot be ejected by pressing 0.
Impossible to turn off Pro Logic while playing back a CD.
No picture appears on the screen.
DVD does not play back.
The left and right edges of the picture are missing on the screen.
No subtitle appears on the display though you have selected the initial subtitle language.
Audio language is different from the one you have selected as the initial audio language.
Impossible to record.
Stereo effect is lost.
Operations are disabled.
Unable to operate the unit from the remote control.
Cause
Other buttons are pressed to cancel the display demonstration.
•Connections are incorrect or loose.
•You are playing a disc encoded with DTS Digital Surround.
•Antennas are disconnected.
•The AM loop antenna is too close to the unit.
•The FM antenna is not properly extended and positioned.
The disc is scratched or dirty.
•The AC power cord is not plugged in.
•Trays are locked.
The disc is placed upside down.
The disc is placed upside down.
“ON” is selected as Pro Logic setting.
•The video cord is not connected correctly.
•Incorrect color system is selected.
•An incorrect input has been selected on the TV or monitor.
Parental lock is in use.
“4:3 PS 
” is selected when viewing on a conventional TV (aspect ratio 4:3).
Small tabs on the top of the cassette are removed.
Vocal Masking is activated.
The
•The path between the remote control and the remote sensor on the unit is blocked.
•The batteries are exhausted.
Action
Press CANCEL/DEMO on the unit. (See page 10.)
•Check all connections and make corrections. (See pages 6 to 10.)
•This unit cannot output DTS sound without connecting a decoder compatible with DTS Digital Surround (with “DIGITAL AUDIO OUTPUT” to
•Reconnect the antennas correctly and securely.
•Change the position and direction of the AM loop antenna.
•Extend the FM antenna at the best position.
Clean or replace the disc. (See page 49.)
•Plug the AC power cord.
•Unlock the trays. (See page 22.)
Place the disc with the label side up.
Change source to another one (ex. FM/AM), eject the disc, and place it with the label side up.
Show the
•Connect the video cord correctly.
•Select correct color system (See page 10.)
•Select the correct input on the TV or monitor.
Unlock the parental lock. (See page 43.)
Select “4:3 LB 
.” (See page 41.)
Some DVDs are programed to always display no subtitle initially. If this happens, press SUBTITLE on the remote control after starting play. (See page 39.)
Some DVDs are programed to always use the original language initially. If this happens, press AUDIO while holding down SHIFT on the remote control after starting play. (See page 39.)
Cover the holes with adhesive tape.
Cancel the Vocal Masking. (See page 35.)
Unplug the AC power cord and then plug it back in.
•Remove the obstruction.
•Replace the batteries.
