Reference
Troubleshooting (continued)
■General (continued)
Problem | Possible cause | Possible solution | Reference | |
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No sound is produced. | The speakers are not | Connect the speakers correctly. | 6 | |
| connected correctly. |
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| Headphones are connected. | Disconnect the headphone plug. | 14 | |
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| The sound is turned off. | Restore the sound. | 13 | |
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| If “NO AUDIO” is displayed in | Check the disc at the store where |
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| the display window, the disc | it was purchased. | – | |
| may have been produced |
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| through illegal copying. |
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The sound is weak and | The volume level is low. | Increase the volume level. | 12 | |
can hardly be heard. |
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The sound is distorted. | The volume is too high. | Turn down the volume. | 12 | |
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A radio broadcast has | The antennas are not | Connect the antennas correctly. |
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interference from noise. | connected correctly. |
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A radio broadcast |
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cannot be received. |
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A noise is produced | The internal cooling fan | The noise is not a malfunction. |
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from the rear of the main | produces the noise as the fan | The cooling fan is used to prevent | 12 | |
unit. | rotates. | overheating of the main unit. |
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The HDMI CEC function | The connected TV is not | Refer to the operation manual of |
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does not work. | compatible with the HDMI CEC | the TV. | – | |
| function. |
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| “OFF” is selected for the “CEC” | Select “ON 1” or “ON 2” for the | 39 | |
| setting. | “CEC” setting. | ||
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When you disconnect | The previous connection setting | Select “OFF” for the “CEC” setting, |
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the HDMI cable and | is stored on the main unit. | and then select “ON 1” or “ON 2” |
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connect it again, the |
| again. | 39 and 57 | |
HDMI CEC function |
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does not work properly. |
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■For a loaded disc
Problem | Possible cause | Possible solution | Reference | |
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A disc cannot be played | If “REGION CODE ERROR!” | Confirm the region code number |
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back. | appears on the TV screen, the | compatible with this system. |
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| region code number of a disc is |
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| not compatible with this system. |
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| (only for a DVD VIDEO) |
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| If “CANNOT PLAY THIS DISC” | Confirm the disc type whether it is |
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| appears on the TV screen, the | playable with this system. | 60 | |
| disc cannot be played back with |
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| this system. |
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| The disc is upside down. | Place the disc on the disc tray with | 19 | |
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| the printed surface facing up. | ||
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| Moisture has condensed on the | Leave the main unit turned on, |
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| lens. | wait for approximately 1 or 2 | 58 | |
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| hours, and then operate the main | ||
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| unit. |
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