KitchenAid KERS507 warranty If You Need Assistance or Service, Before calling for service

Models: KERS507

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If You Need Assistance or Service

If You Need Assistance or Service

Questions or comments? Call our toll-free Consumer Assistance Center telephone number, 1-800-422-1230.

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase or installation date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for service:

If your appliance should fail to operate, review the following list before calling your dealer. You could save the cost of a service call.

PROBLEM

POSSIBLE CAUSE

WHAT TO DO

 

 

 

Nothing will

The unit is not wired into

Wire the unit into a live circuit with

operate

a live circuit with proper

proper voltage. (See Installation

 

voltage.

Instructions.)

 

A household fuse has blown

Replace household fuse or reset

 

or a circuit breaker has

circuit breaker.

 

tripped.

 

 

 

 

The oven will

You have not set the elec-

Refer to the section in this manual

not operate

tronic control correctly.

describing the function you are

 

 

operating.

 

You have programmed a

Wait for the start time to be reached

 

delayed start time.

or cancel and reset the controls.

 

 

 

The surface

A household fuse has blown

Replace household fuse or reset

units will not

or a circuit breaker has

circuit breaker.

operate

tripped.

 

 

You have not plugged in

Turn control knobs to OFF and plug

 

surface units all the way.

surface units in all the way. (See

 

 

“Replacing” on page 12.)

 

You have not set the control

Push control knobs in before turning

 

knobs correctly.

to a setting.

 

 

 

The control

You are not pushing in

Push control knob(s) in before turning

knob(s) will

before turning.

to a setting.

not turn

 

 

 

 

 

 

 

continued on next page

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KitchenAid KERS507 warranty If You Need Assistance or Service, Before calling for service