If You Need Assistance or Service
Questions or comments? Call our
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase or installation date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for service:
If your appliance should fail to operate, review the following list before calling your dealer. You could save the cost of a service call.
PROBLEM | POSSIBLE CAUSE | WHAT TO DO |
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|
|
Nothing will | The unit is not wired into | Wire the unit into a live circuit with |
operate | a live circuit with proper | proper voltage. (See Installation |
| voltage. | Instructions.) |
| A household fuse has blown | Replace household fuse or reset |
| or a circuit breaker has | circuit breaker. |
| tripped. |
|
|
|
|
The oven will | You have not set the elec- | Refer to the section in this manual |
not operate | tronic control correctly. | describing the function you are |
|
| operating. |
| You have programmed a | Wait for the start time to be reached |
| delayed start time. | or cancel and reset the controls. |
|
|
|
The surface | A household fuse has blown | Replace household fuse or reset |
units will not | or a circuit breaker has | circuit breaker. |
operate | tripped. |
|
| You have not plugged in | Turn control knobs to OFF and plug |
| surface units all the way. | surface units in all the way. (See |
|
| “Replacing” on page 12.) |
| You have not set the control | Push control knobs in before turning |
| knobs correctly. | to a setting. |
|
|
|
The control | You are not pushing in | Push control knob(s) in before turning |
knob(s) will | before turning. | to a setting. |
not turn |
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|
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|
| continued on next page |
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