Symptom

Cause

Solution

 

 

 

You are

Media or settings are

For autoduplexing, make sure that you

experienc-

not correct.

have a duplex option installed.

ing duplex

 

 

 

Make sure that you are using correct

(Double-

 

 

media.

Sided) prob-

 

 

„ See “Media Specifications” on page

lems.

 

 

 

98.

 

 

„ Do not duplex (Double-Sided) enve-

 

 

lopes, labels, postcards, thick stock,

 

 

glossy, or transparencies.

 

 

„ Make sure that you have not mixed

 

 

media types in Tray 1.

 

 

 

 

 

Make sure that your document has

 

 

more than one page.

 

 

 

 

 

Make sure the duplex option is installed

 

 

and declared in the Windows printer

 

 

driver (Properties/Configure tab).

 

 

 

 

 

In the Windows printer driver (Layout/

 

 

Double-Sided), choose “Dou-

 

 

ble-Sided.”

 

 

 

 

 

For N-up on duplexed pages, choose

 

 

Collate only in the Windows driver’s

 

 

Paper Tab. Do not set collation in the

 

 

application.

 

 

 

With N-up on

Both the driver and

For N-up on multiple copies, choose

multiple cop-

the application have

Collate only in the Windows driver’s

ies, the out-

been set for collation.

Paper Tab. Do not set collation in the

put is

 

application.

incorrect.

 

 

 

 

 

You hear

The printer is not

Place the printer on a flat, hard, level

unusual

level.

surface.

noises.

 

 

The tray is not

Remove the tray that you are printing

 

 

installed correctly.

from and reinsert it completely into the

 

 

printer.

 

 

 

 

There is a foreign

Turn off the printer and remove the

 

object stuck inside

object. If you cannot remove it, contact

 

the printer.

Technical Support.

 

 

 

206

Solving Other Problems