Symptom

Cause

Solution

Image is too

Laser lens is dirty.

Clean the laser lens.

light; there is

 

 

The media is moist

Remove the moist media and replace it

low image

from humidity.

with new, dry media.

density.

 

 

There is not much

Replace the toner cartridge.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

toner left in the car-

 

 

 

 

 

 

 

 

tridge.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

One or more of the

Remove the print units and check them

 

 

 

 

 

 

 

print units may be

for damage. If one is damaged,

 

 

 

 

 

 

 

defective.

replace it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The media type is set

When printing envelopes, labels, post-

 

 

 

 

 

 

 

incorrectly.

cards, thick stock, glossy, or transpar-

 

 

 

 

 

 

 

 

encies, specify the appropriate media

 

 

 

 

 

 

 

 

type in the printer driver.

 

 

 

 

 

 

 

 

 

Image is too

One or more of the

Remove the print units and check them

dark.

print units may be

for damage. If one is damaged,

 

 

 

 

 

 

 

defective.

replace it.

Image is

One or more of the

Remove the print units and check them

blurred;

print units may be

for damage. If one is damaged,

background

defective.

replace it.

is lightly

 

 

stained;

 

 

there is

 

 

insufficient

 

 

gloss of the

 

 

printed

 

 

image.

 

 

Solving Problems with Printing Quality

209