Symptom

Cause

Solution

The print or

One or more of the

Remove the toner cartridges and

color density

toner cartridges may

check them for damage. If one is dam-

is uneven.

be defective or low.

aged, replace it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The printer is not

Place the printer on a flat, hard, level

 

 

 

 

 

 

level.

surface.

 

 

 

 

 

 

 

 

Irregular

The media is moist

Adjust the humidity in the media stor-

print or mot-

from humidity.

age area.

tled image

 

Remove the moist media and replace it

appears.

 

with new, dry media.

 

 

 

 

 

 

Unsupported media

Use KONICA MINOLTA-approved

 

 

(wrong size, thick-

media. See “Media Specifications” on

 

 

ness, type, etc.) is

page 98.

 

 

being used.

 

 

 

 

 

 

 

One or more of the

Remove the print units and check it for

 

 

 

 

print units may be

damage. If it is damaged, replace it.

 

 

defective.

 

 

 

 

 

There is

The media is moist

Remove the moist media and replace it

insufficient

from humidity.

with new, dry media.

fusing or the

 

 

Unsupported media

Use KONICA MINOLTA-approved

image

(wrong size, thick-

media. See “Media Specifications” on

comes off

ness, type, etc.) is

page 98.

when

being used.

 

rubbed.

 

 

 

Media type is set

When printing envelopes, labels, post-

 

 

 

 

incorrectly.

cards, thick stock, glossy, or transpar-

 

 

 

encies, specify the appropriate media

 

 

 

type in the printer driver.

 

 

 

 

 

 

The levers on the

Before printing on media other than

 

 

fuser unit are set to

envelopes, be sure to return the levers

 

 

 

 

the position for

on the fuser unit to the setting for plain

 

 

envelopes.

paper.

210

Solving Problems with Printing Quality