Symptom

Cause

Solution

There are

One or more of the

Remove the print units and check them

toner

print units may be

for damage. If one is damaged,

smudges or

defective or installed

replace it.

residual

incorrectly.

 

images.

 

 

There are

The media transfer

Clean the media transfer roller.

toner

roller is dirty.

 

If you think the transfer roller should be

smudges on

 

 

replaced, contact Technical Support

the back side

 

 

with the error information.

of the page

 

 

 

The media path is

Print several blank sheets and the

(whether or

dirty with toner.

excess toner should disappear.

not it has

been

One or more of the

Remove the print units and check it for

duplexed).

print units may be

damage. If it is damaged, replace it.

 

defective.

 

Abnormal

The laser lens is dirty.

Clean the laser lens.

areas (white,

 

 

A print unit may be

Remove the print unit with the color

black, or

defective.

causing the abnormal image. Replace

color) appear

in a regular

 

it with a new print unit.

 

 

pattern.

 

 

Solving Problems with Printing Quality

211