Using 1-Touch dialing
To call a contact that has a speed dial location:
•From the home screen, press and hold the speed dialing number. If it is a
speed dialing location is 15, press 
briefly, then press and hold 
.
Setting up voicemail
Before your phone can receive voicemail messages, you must set up a password and record a personal greeting with Virgin Mobile. When you have set up your voicemail, all unanswered calls to your phone are automatically transferred to voicemail, even if your phone is in use or turned off.
1.From the home screen, press and hold 
to dial into your voicemail.
2.Follow the system prompts to record a greeting and complete the system setup.
Note: If you are having trouble accessing your voicemail, contact Virgin Mobile.
Checking voicemail messages
When a voice message is received, your screen displays “New Messages” along with the 
symbol at the top of your screen. The symbol flashes if the message is urgent.
If you see “New Messages”
Slide open or closed
1.Press the right softkey 
to select Call, which initiates a call to your voicemail number.
2.Follow the prompts to retrieve the message.
To clear the screen without checking messages:
• Press the left softkey 
to select Ignore.
If you see only the 
symbol
Slide open
1.Press and hold 
to initiate a call to your voicemail number.
2.Follow the prompts to retrieve the message.
•You can set the phone to beep or vibrate every five minutes to remind you that you have voicemail. See “Setting message alerts” on page 45.
Calling emergency services
Note: Regardless of your
•Dial your 3-digit emergency code and press 
.
You can call the code even if your phone is locked or your account is restricted. When you call, your phone enters Emergency mode. This enables the emergency service exclusive access to your phone to call you back, if necessary. To make or receive regular calls after dialing the code, you must exit this mode.
18 | Making and Answering Calls |
