Lenovo 7065, 7096, 7098, 9352, 9359, 9482, 9487, 9622, 9704, 9785, 9794, 9807, 9859, 9952 Chapter 5. Diagnostics

Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of your computer and

report operating-system-controlled settings that can cause hardware failures.There

are two diagnostic programs preinstalled on your computer to help you diagnose

problems:

vPC-Doctor for Windows (used when diagnosing problems while running the

Windows operating system)

vPC-Doctor for Windows PE (used when your Windowsoperating system will

not start)

Notes:

1. Youcan also download the latest version of the PC-Doctor for Windows and

PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/

support/.

2. If you are unable to isolate and repair the problem yourself by running the

applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file

display.You will need to have all problem-related log files available when you

speak to a Lenovo technical support representative.

PC-Doctor for Windows is a diagnostic program that works throughthe Windows

operating system. The PC-Doctor for Windows diagnostic program enables you to

view symptoms and solutions for computer problems, access the Lenovo

troubleshooting center,update system drivers, and review system information.

Torun PC-Doctor for Windows, open the Start menu from the Windows desktop,

select All Programs, select PC-Doctor for Windows, and click PC-Doctor for

Windows. Follow the instructions on the screen. For additional information about

running the diagnostic program, refer to the PC-Doctor for Windowshelp system.

If you still suspect a problem after PC-Doctor for Windows runs successfully,run

PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the

computer problem.

PC Doctor for Windows also has problem determination aids that determine

software and usage problems.

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and

Recovery®workspace on each Lenovo computer. Use PC-Doctor for WindowsPE,

if you are unable to start the Windows operating system or if PC-Doctor for

Windows has not been successful in isolating a possible problem.

Youcan run the PC-Doctor for Windows PE diagnostic program from the Rescue

and Recovery workspace. Torun diagnostics from the Rescue and Recovery

workspace, use the following procedure:

Lenovo Chapter 5. Diagnostics