Chapter 7. Symptom-to-FRU IndexThe Symptom-to-FRU index lists error symptoms and possible causes. The most
likely cause is listed first. Always begin with Chapter4, “General Checkout,” on
page 43. This index can also be used to help you decide which FRUs to have
available when servicing a computer. If you areunable to correct the problem
using this index, go to “Undetermined problems” on page 82.
Notes:
vIf you have both an error message and an incorrect audio response, diagnose the error
message first.
vIf you cannot run the diagnostic tests or you get a diagnostic error code when running a
test, but did receive a POST error message, diagnose the POST error message first.
vIf you did not receive any error message, look for a description of your error symptoms
in the first part of this index.
Hard disk drive boot error
A hard disk drive boot error(error codes 1962 and I999030X) can have the
following causes.
Error FRU/Action
The start-up drive is not in the boot
sequence in configuration.
Check the configuration and ensure the
start-up drive is in the boot sequence.
No operating system installed on the boot
drive.
Install an operating system on the boot
drive.
The boot sector on the start-up drive is
corrupted.
The drive must be formatted, do the
following:
1. Attempt to back-up the data on the
failing hard disk drive.
2. Using the operating systems programs,
format the hard disk drive.
The drive is defective. Replace the hard disk drive.
Power Supply Problems
If you suspect a power problem, use the following procedures.
Check/Verify FRU/Action
Check the following for proper installation.
vPower Cord
vOn/Off Switch connector
vOn/Off Switch Power Supply connector
vSystem Board Power Supply connectors
vMicroprocessor(s) connection
Reseat connectors
Check the power cord for continuity. Power Cord
Check the power-on switch for continuity. Power-on Switch
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