Troubleshooting, Checking an unresponsive printer | Lexmark 2500

Troubleshooting

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Troubleshooting

Checking an unresponsive printer

If your printer is not responding, make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem.

Testing the printer

Each time you turn the printer on, an internal check, or power‑on self test, is performed.

Running a printer test page produces a printout that shows any problem the printer may be experiencing. Note: You can run a printer test page with or without a computer connected to the printer.

Running a printer test page

1Make sure the paper is loaded, and the ribbon cartridge is installed.

2Turn the printer off.

3Press and hold LineFeed while turning the printer on.

4Release LineFeed when printing starts. Printing continues until you stop the printer.

Interrupting or stopping a printer test page

To interrupt a printer test page:

1Press Start/Stop.

The printer test page stops printing after a complete line of characters has printed.

2Press Start/Stop again to continue printing a printer test page. To stop a printer test page, turn the printer off.

Image 61

Lexmark 2500 manual Troubleshooting, Checking an unresponsive printer, Testing the printer, Running a printer test

Contents

January Users Guide Contents Administrative support Understanding Setup mode and menu optionsPaper and specialty media guide Changing tractor positions Solving paper feed problems Troubleshooting Index Safety information Printer overview Learning about the printerPrinter front view Part name Printer back view Applying control panel overlays Feature/function 2580/2581 2590/2591 Understanding the printer features and functions Feature/function All models EAN Printing a demonstration Printing a network setup Printing from Windows or DOS Using IBM emulation modeWindows For Lexmark Forms Printer 2580/2581 users Using Epson emulation modeFor Lexmark Forms Printer 2590/2591 users For Forms Printer 2580/2581 users For Forms Printer 2590/2591 users Using Okidata Microline emulation mode Understanding the control panel buttons Using the control panelButton Function Understanding the control panel lights Advancing paper Setting the printer online or offlineLight Light status What it means Selecting a Tractor mode Using the Load/Unload functionLocking and unlocking the control panel Disabling Font Lock Selecting and locking a font Disabling Pitch Lock Selecting and locking a pitch Loading paper Setting the forms thickness lever Paper paths for the push tractor Paper paths Setting the Tear Off position Using the Tear Off functionPaper paths for the pull tractor Loading continuous paper Loading continuous forms using the push tractorPage Page Front loading continuous forms using the pull tractor Page Page Bottom loading continuous forms using the pull tractor Page Page Page Page Loading a cut form or envelope manually Loading cut forms Left paper guide Cut form or envelope Right paper guide Aligning the left margin Setting Top‑Of‑Form for continuous forms in push mode Setting Top-of-Form Setting Top‑Of‑Form for a cut form or an envelope Setting Top‑Of‑Form for continuous forms in pull mode Setting Top‑Of‑Form in a macro Paper types and sizes supported by the printer Paper and specialty media guidePaper types Single Multiple part Envelopes Push tractor position Changing tractor positionsPull tractor position Converting the push tractor to pull tractor position Converting the pull tractor to push tractor position Page Using Setup mode Understanding Setup mode and menu optionsTo Select Press Control Options Current Press Changing menu settings an example Main menu options Setup Mode Main menuForms Macro Options Data Options Forms Macro options Paper Handling Options Data optionsBuffer Control options Uni‑Dir Printing Paper Out AlarmAuto Ready Cut Sheet Demo Print Epson mode IBM modeOKI mode Emulation options Honor Init Interface Selection Maintaining the printer Cleaning the printerOrdering supplies Removing the ribbon cartridge Recycling Lexmark products Cleaning the outside of the printer Restoring the factory default settings Administrative supportRestoring the US factory default settings Restoring the EU factory default settings Supporting SNMPv3 Supporting IPSec Click Certificate Management Using 802.1x authentication Testing the printer TroubleshootingChecking an unresponsive printer Running a printer test Checking the printer status Using Hex Trace modeControl panel lights Status Action required Make sure the Tractor 2 option is installed correctly. For Adjusting character bidirectional alignment Solving printing problems Printer is noisy Printer alarm soundsPrinter sounds like it is printing, but does not print Left margin moves to the right during printing Printer power switch is on, but the power light is offIncorrect line length lines do not start at the left margin Printer speed slows Printing continues beyond the edges of the continuous forms Solving paper feed problemsSelected font or pitch is not printing or is changing Paper is jammed in the printer Paper jam in the Tractor 2 Feeder Paper is jammed in the Auto Sheet FeederPrinter does not feed paper Printer does not feed from the Auto Sheet Feeder Printer does not feed from the optional Tractor 2 FeederAuto Sheet Feeder feeds paper at an incorrect rate Auto Sheet Feeder feeds multiple sheets Paper fed from the Auto Sheet Feeder is skewed Print is too light Solving print quality problemsDots are missing or print quality is poor Forms are smudged or print is too dark Characters are wrong or missingIncorrect number of lines on a Graphics do not print Incorrect line spacing or overprinting occurs Contacting Customer Support Product name Machine type Model number Edition notice Trademarks United States Government Rights Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Noise emission levels Mode Description Power consumption Watts Power consumption Power Saver Statement of Limited Warranty Limited warranty service Limitation of liability Numerics Index