Troubleshooting
Message | Possible causes | Possible corrective measures | |
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| Battery is not charged. | Charge battery. | |
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| Outside temperature is too hot | Make sure the phone is charging at a normal | |
| or cold. | temperature. | |
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| Check the charger and connection to the phone. | |
Charging error | Contact problem | Check the battery contacts, and clean them if | |
| necessary. | ||
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| No voltage | Plug the charger into a different socket. | |
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| Charger defective | Replace charger. | |
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| Wrong charger | Only use original LG accessories. | |
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| Battery defective | Replace battery. | |
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Number not | The Fixed dialling number | Check the Settings menu and turn the function | |
permitted | function is on. | off. | |
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Impossible to |
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send/receive | Memory full | Delete some messages from the phone. | |
SMS & picture |
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Files not | Unsupported file format | Check the file formats that can be supported. | |
opening | |||
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SD card not | FAT16, FAT32 file system | Check SD card file system via card reader, or | |
working | supported | format SD card using the phone. | |
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The screen |
| If you use any protection tape or case, check | |
does not come | Proximity sensor problem | to see if it has covered the area around the | |
on when I | proximity sensor. Make sure the area around the | ||
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receive a call. |
| proximity sensor is clean. | |
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No sound | Vibration mode | Check the settings status of the sound menu to | |
make sure you are not in vibrate or silent mode. | |||
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| Remove the battery, reinsert it and switch on | |
Hang up or | Intermittent software problem | the phone. | |
freeze | Try to perform a software update via the | ||
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| website. | |
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