Compact Wireless-G Internet Video Camera
Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This appendix provides solutions to problems that may occur during the installation and operation of the Compact
Common Problems and Solutions
1.I can’t view the Camera’s video using Internet Explorer.
Make sure the OCX
•On the Welcome screen of the Camera’s
•A screen mentioning a security warning about an OCX
•You should then be able to view the Camera’s streaming video.
If you still cannot view the video, make sure you have the rights to install the
Explorer. If not, log into your computer as an administrator and install the
Then you can check if the OCX
•From Internet Explorer, go to Tools and Internet Options.
•On the General screen, click Settings under Temporary Internet files.
•Click View Objects. You should see a file named NetCamPlayerWeb Control installed.
2.The OCX
Make sure you have Microsoft Internet Explorer 5.5 or higher installed. Then delete the OCX
•From Internet Explorer, go to Tools and Internet Options.
•On the General screen, click Settings under Temporary Internet files.
•Click View Objects.
•You should see a file named NetCamPlayerWeb Control installed. Delete this file from the list.
•The next time you click View Video from the web browser, you will be prompted to
3.When powering on the Camera, I can’t immediately access the Camera from my computer. Make sure the Camera’s LED is continuously lit. When it is flashing, the Camera is initializing.
Appendix A: Troubleshooting | 61 |
Common Problems and Solutions
