Marantz UD9004 manual Troubleshooting, Symptom Cause / Countermeasure

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Troubleshooting

Getting

If a problem should arise,

1.Are the connections correct?

2.Is the set being operated as described in the owner’s manual?

3.Are the other components operating properly?

If this unit does not operate properly, check the items listed in the table below. Should the problem persist, there may be a malfunction.

In this case, disconnect the power immediately and contact your store of purchase.

Symptom	Cause / Countermeasure	Page
Power does not turn	• Check if the power cord is properly connected.	22
on.	• Plug the power supply cord into the power outlet.	–
	• The safety protection device may be activated. Unplug the power	–
	cord once, and wait for 5-10 seconds and then plug it in again.
	• UD9004 enters the standby status by safety function when the	3, 9
	fan stops. Check the back of the set if something is disturbing
	the fan rotation.
Unable to play back	• Does the SD Memory Card has more than 1GB of available	4, 38
bonus view.	space?
	• Has the SD Memory Card been initialized by the UD9004?	32
	• Was the SD Memory Card inserted while the power of the unit	4, 38
	is on. (Insert the SD Memory Card while the UD9004 is in the
	standby status.)
Picture does not	• Switch the TV's input setting to the external input connected to	–
appear.	the player.
	• Is the Pure Direct function set to “On”? Set to “Off”.	30, 40
	Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set
	to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it
	to “On”.
	• Check the connection of the video/S-Video/component video	19
	cable.
	• Does the “Video Setup” – “Component Resolution” setting on the	26
	GUI menu match the connected device's resolution? Set it so that
	it matches.
Video and audio are	• Check the connection of the HDMI cable.	13, 14
not output with HDMI	• Is the “HDMI” indicator of the display of the UD9004 lighting?	8
connection.	• Is the Pure Direct function set to “On”? Set to “Off”.	30, 40
	Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set
	to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it
	to “On”.
	• Check whether the connected display device or other device	16
	supports HDCP. This unit will not output a video signal unless the
	other device supports HDCP. See the owner’s manual of your TV,
	AV Amp, etc.
	• Check that the setting of the HDMI video resolution supports the	15
	resolution of the connected device. When set to “Auto”, UD9004
	makes the setting automatically.
	• Check that the HDMI mode setting matches the connected	13, 14
	content. The connection method of each HDMI mode is
	different.

	Symptom				Cause / Countermeasure	Page
HD	audio		is	not	• Set “BD Audio Mode” to “HD Audio Output”.	33
output.
Picture		is		not	• The picture may be slightly disturbed directly after fast-forwarding	–
displayed			or	is	or reversing. This is not a malfunction.
disturbed.					• Connect the UD9004’s video/S-Video/component video output	19
Picture of a BD-Video					either directly to the TV or to the TV via the AV Amp. Do not
or DVD-Video disc is					connect via a VCR (video cassette recorder). Some discs include
in black and white.					copy prohibit signals, and when such discs are played via a VCR
					the copy guard system may cause the picture to be disturbed.
					• Is a disc that is not compatible with the player or a disc with
					a different region number loaded? (This player supports region	3
					code “B” for BD-Video discs, “2” or “ALL” for DVD-Video discs.)
No sound is heard or					• Check the devices whose audio is connected and the speaker	11 ~ 22
the sound is hard to					connections.
hear.					• Is the power of devices whose audio is connected turned on?	–
					Is the input selection set to the input to which the UD9004 is
					connected?
					• Is the audio output properly selected?	13 ~ 21
Picture			freezes		• When the disc is scratched or contaminated with	6
momentarily			during		disc may not be played back correctly. Clean the disc or replace
playback.					with a non-scratched disc.
					• There may be a problem with the data recorded on the disc.	–
Playback		does		not	• Is there condensation inside the player or on the disc? (Let set for	3
start even when 1 is					1 to 2 hours with the power off.)
pressed, or starts but					• When the disc is scratched or contaminated with	6
stops immediately.					disc may not be played back correctly. Clean the disc or replace
					with a non-scratched disc.
					• Is the disc loaded upside-down? Load the disc properly, with the	6
					side containing the signals to be played facing down.
					• Is an unplayable disc loaded?	3, 4
Subtitles		are		not	• Subtitles cannot be displayed for BD-Video, DVD-Video or DivX®	48
displayed.
					• Is the subtitle setting “Off”? Use a disc menu or to set the	25
					SUBTITLE button displayed subtitle.
SD	Memory			Card	• The format of the card does not match to this unit or the card is	32
cannot be read.					not compatible.
					• Is the playback media mode set to “SD CARD MODE”?	36
					Select “SD CARD MODE” at SD/DISC button.

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