Obtaining Service
We take great pride in selling Mark Levinson products through a network of
Customer Support assists authorized Mark Levinson dealers in solving problems effectively. When purchasing Mark Levinson products, customers make a substantial investment in audio/video equipment of exceptional quality. In the event that service is needed, Customer Support intends to provide assistance that matches that investment.
If this Mark Levinson product requires service, contact an authorized Mark Levinson dealer for assistance. The dealer will contact Customer Support to determine the best way to rectify the situation and, if needed, to obtain return authorization in the event that the product must be returned to the factory for repair. Alternatively, customers may contact Customer Support directly to obtain return authorization. However, return authorization must be obtained before any product is shipped to the factory. Products returned without prior authorization will be refused.
When obtaining return authorization, please be prepared to provide the model, serial number, and a complete, explicit description of the problem. A copy of the original, dated Bill of Sale must be included to confirm warranty status.
Please always retain the original packing materials. This product should be properly packaged (in its original packing materials whenever possible) and the proper return authorization must be on the outer carton for easy identification. Improper packaging may lead to unnecessary freight damage that is not covered by either the freight carrier or the warranty.
