WDV Series Gas Fireplace

troubleshooting

 

 

SIGNATURE COMMAND SYSTEM

OPERATIONFAULT

 

DIAGNOSIS

 

 

ACTION

 

Using

 

 

 

 

 

 

 

 

 

Battery polarity wrong?

 

 

Re-install batteries

 

 

 

 

battery?

 

 

 

 

Make sure

 

 

 

 

 

 

 

 

Install batteries and/or plug in the AC board

Flip the master switch (rocker switch) to the ON position

After the beep

Press the ON button on the Command Center

No beep in about 8 seconds

No beep

or

no sound from the valve indicating pilot solenoid open

No sparking on the pilot

Sparking doesn’t continue

Pilot doesn’t light

Main burner doesn’t light

 

Command

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery voltage low?

 

 

 

 

 

 

Change batteries

A

Center and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the control

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

board are

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

connected by

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

a 2 feet or 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AC plug is plugged to

 

 

 

 

 

 

Plug the AC plug to

 

feet cable

 

 

 

 

 

 

 

 

AC mains?

 

 

 

 

 

 

 

 

 

AC mains

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The 5-pin connector on

 

 

 

 

 

 

Repair or replace the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the AC board broken or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AC Board

 

 

 

 

 

 

 

 

 

 

 

 

 

 

bent?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LED on the Command

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Replace the AC Board

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Center does not show

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

solid green?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check NG/LP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check power

 

 

 

Replace the Control

 

 

 

 

 

 

Check valve

 

 

 

B

conversion cap

 

 

 

connections

 

 

 

supply (go

 

 

 

Board or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

through A )

 

 

 

 

 

 

and control

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Command Center

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

board

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

connections

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sparking is happening

 

Check pilot

 

Check

 

 

Go through

 

 

 

 

elsewhere (under the

 

 

connections

 

 

 

 

grounding

 

 

 

 

B

 

 

 

 

pilot), re-install/replace

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the pilot

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D

The Control Board is having interference from the

 

 

 

 

 

Re-install the Control

 

 

 

 

 

 

Board, move it around

 

 

 

 

 

 

 

 

surrounding metal (Ground)

 

 

 

 

 

 

 

 

 

or change the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Control Board

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sparking is not in the

 

Check gas supply

 

 

 

 

 

 

 

Go through

C

 

 

 

 

 

 

 

 

path of gas flow, adjust

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

sparker position or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

replace the pilot

 

F

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Go through E

 

 

 

 

 

The sensor on the pilot

 

 

 

 

 

 

 

Adjust sensor position

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

is not in the flame

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

or replace the pilot

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(pilot flame too small)?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

38

78D0011

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Monessen Hearth WDV500 manual Troubleshooting, Signature Command System
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WDV500 specifications

The Monessen Hearth WDV500 is a stylish and efficient direct vent gas fireplace designed to enhance any living space. This fireplace combines modern aesthetics with advanced technology to create a cozy atmosphere while ensuring optimal performance. With its sleek design and versatile installation options, it caters to various home styles, making it an ideal choice for homeowners looking to elevate their ambiance.

One of the standout features of the WDV500 is its direct vent system, which allows for safe and efficient operation. This system utilizes outside air for combustion, ensuring that indoor air quality is maintained. By drawing air from the outside and venting exhaust gases directly outside, the WDV500 minimizes heat loss and maximizes energy efficiency. This makes it an environmentally friendly option, aligning with contemporary sustainability practices.

The Monessen Hearth WDV500 is equipped with a variety of innovative technologies aimed at providing users with ease of use and improved functionality. The adjustable flame control allows homeowners to customize the intensity of the fire to suit their mood or occasion. Additionally, the WDV500 features a high-efficiency burner that generates an impressive heat output, ensuring that rooms are kept warm and inviting even during the coldest months.

In terms of design, the WDV500 offers multiple finish options and accessory features, allowing it to seamlessly blend into any decor. A stunning selection of logs, crystals, or stones enhances the visual appeal of the fireplace, giving it a contemporary touch that complements traditional or modern interiors alike.

Safety is a priority with the Monessen Hearth WDV500, which includes an automatic shut-off feature that engages if the unit experiences overheating, ensuring peace of mind for users. The fireplace's straightforward installation process further emphasizes its user-friendly design, suitable for both new builds and retrofitting into existing spaces.

Overall, the Monessen Hearth WDV500 represents a harmonious blend of technology, safety, and style. Whether for relaxation on chilly evenings or for entertaining guests, this versatile fireplace provides warmth and elegance, making it a perfect addition to any home. Its efficient performance, customizable features, and aesthetic appeal make the WDV500 a popular choice among discerning homeowners.
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