Quick Start Instructions | MultiVOIP User Guide |
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Troubleshooting
If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem.
1. Ping both MultiVOIP units to confirm connectivity to the network.
2. Verify the telephone connections.
A. For MVP2410 or MVP3010.
yCheck cabling. Are connections well seated? To correct receptacle?
yIs the ONL LED on?
(If on, ONL indicates that the MultiVOIP is online on the network.)
yAre T1/E1/PRI Parameter settings correct?
B.For MVP-130/130FXS, MVP210, MVP410, or MVP810.
yCheck cabling. Are connections well seated? To correct receptacle?
yAre telephone Interface Parameter settings correct?
C.For MVP410ST or MVP810ST.
yCheck cabling. Are connections well seated? To correct receptacle?
yIf terminal equipment is connected to the voip, then "Network" should be selected for that BRI interface in the ISDN BRI Parameters screen.
Note: Each BRI interface is separately configurable.
yIf network equipment such as an ISDN BRI PBX or an
ISDN BRI line from a phone company is connected to the voip, then "Terminal" should be selected for that BRI interface in the ISDN BRI Parameters screen.
yWas the proper country and operator chosen?
Was the proper type of line coding
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