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Multi-Tech Systems MVP-410ST/810ST Operation and Maintenance, System Information screen, 411

Models: MVP-410ST/810ST MVP-130/130FXS MVP-2410/3010

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MultiVOIP User Guide	Operation & Maintenance

Operation and Maintenance

Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group.

System Information screen

This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessible via the Configuration pulldown menu, the Configuration sidebar menu, or by the keyboard shortcut Ctrl + Alt + Y.

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Multi-Tech Systems MVP-410ST/810ST, MVP-130/130FXS, MVP-2410/3010 Operation and Maintenance, System Information screen, 411

Contents

MultiVOIP S000249K User GuideContents Contents MultiVOIP User Guide MultiVOIP User Guide Contents Appendix a Expansion Card Installation MVP24-48 & MVP30 Overview About This Manual MultiVOIP Product Family Variable Model/Version Icon MultiVOIP MVP2410 LEDs Introduction to TI MultiVOIPs MVP2410 & MVP24-48Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview MVP2410 LEDs T1 Front Panel LEDsLED Name Description MVP2410 Front Panel LED DefinitionsMultiVOIP MVP3010 Chassis Introduction to EI MultiVOIPs MVP3010 & MVP30-60MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MVP3010 LEDs E1 Front Panel LEDsMVP3010 Front Panel LED Definitions E1 LED DescriptionsMVP-410/810 Chassis MultiVOIP MVP-130/130FXS Chassis MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview MVP410/810 LEDs Analog MultiVOIP Front Panel LEDs10. MVP210 LEDs Ethernet PowerBoot Analog MultiVOIP LED DescriptionsMVP-130/130FXS Front Panel LED Definitions 12 MVP-410ST/810ST Chassis Introduction to ISDN-BRI MultiVOIPs MVP410ST & MVP810STMultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview 13. MVP-410ST/810ST LEDs Isdn BRI MultiVOIP Front Panel LEDsMVP-410ST/810ST Front Panel LED Definitions ISDN-BRI MultiVOIP LED DescriptionsComputer Requirements Specifications Digital T1 MultiVOIP SpecificationsSpecs for Digital T1 MultiVOIP Units Specs for Digital E1 MultiVOIP Units Digital E1 MultiVOIP SpecificationsMVP Specs for Analog/BRI MultiVOIP UnitsRelated Documentation Installation at a GlanceQuick Start Instructions MultiVOIP Startup Tasks IntroductionGather Telephone Information T1 Gather IP InformationPhone/IP Details *Absolutely Needed* cont’d Gather Telephone Information E1Gather Telephone Information Analog Gather Telephone Information Isdn BRI Identify Voip Protocol to be Used Phone/IP Details Often Needed/WantedObtain Email Address for Voip for email call log reporting Identify Remote Voip Site to CallCommand/Control Computer Specs & Settings PlacementHookup for MVP2410 & MVP3010 Quick HookupsHookup for MVP410 & MVP810 Analog MultiVOIP Hookup MVP-410/810Hookup for MVP410ST & MVP810ST Isdn MultiVOIP Hookup MVP-410ST/810STCH1 CH2 Hookup for MVP210Hookup for MVP130 Hookup for MVP130FXS My Computer CD ROM drive Open. Click Autorun icon Load MultiVOIP Control Software onto PCAnalog/BRI MultiVOIPs Phone/IP Starter ConfigurationIsdn BRI Parameters screen Go to Configuration Isdn BRIGo to Configuration Logs Go to Configuration SmtpPhone/IP Starter Configuration Outbound Phonebook Phonebook Starter Configuration with remote voipQuick Start Instructions MultiVOIP User Guide North America Remove Prefix field, enter the initial PBX access digit 8 or Click OK to exit from the Add/Edit Outbound Phonebook screen Inbound PhonebookQuick Start Instructions MultiVOIP User Guide Free Seattle access, all employees Phonebook Tips Knowing When to Drop Digits Many PBX systems = 1-second pauseOne Common Situation Phonebook ExampleVoip Sites with Phonebooks Sample Phonebooks Enlarged Phonebook Worksheet Enlarged Phonebook Worksheet Connectivity Test Click OK twice to exit settings dialog boxes Make Voip call H3230 Remote Information Q931 MultiVOIP 00170860 H3230 New incoming call For MVP410ST or MVP810ST TroubleshootingFor MVP2410 or MVP3010 For MVP-130/130FXS, MVP210, MVP410, or MVP810MultiVOIP User Guide Quick Start Instructions Mechanical Installation and Cabling Safety Warnings Lithium Battery CautionSafety Warnings Telecom Unpacking the MVP2410/3010 Unpacking Your MultiVOIPGuide Unpacking the MVP-410/810Unpacking the MVP210 Unpacking the MVP210Unpacking the MVP-130/130FXS Unpacking the MVP-130/130FXSRack-Mounting MVP2410/3010 or MVP410/810 Rack Mounting Instructions for MVP-2410/3010 & MVP-410/810Safety Recommendations for Rack Installations Attaching MultiVOIP to Rack Rail MVP-2410/3010 & MVP-410/810 Inch Rack Enclosure Mounting ProcedureCabling Cabling Procedure for MVP2410/3010MVP-2410/3010 Voip Connections for GND & Remote Config Modem 10. MVP-410/810 Rear Screw Locations Cabling Procedure for MVP-410/81011. MVP-410/810 Channel Jumper Settings For an E&M connection For an FXS or FXO connectionDid Example did fax system or did voice phone lines For a did connectionMultiVOIP User Guide Mechanical Installation & Cabling 100 Cabling Procedure for MVP-410ST/810ST101 102 103 104 Cabling Procedure for MVP210105 JP1 Ch 2 Jumper Block106 17 Cabling for MVP210107 108 Cabling Procedure for MVP-130/130FXS109 110 Software Installation111 Loading MultiVOIP Software onto the PC112 113 114 115 116 117 118 Un-Installing the MultiVOIP Configuration Software119 120 121 MVP2410, MVP3010122 Configuring the Digital T1/E1 MultiVOIP123 124 Local ConfigurationPre-Requisites IP Parameters125 T1 Telephony Parameters for MVP2410126 E1 Telephony Parameters for MVP3010127 Smtp Parameters for email call log reporting128 Local Configuration Procedure SummaryLocal Configuration Procedure Detailed 130 131 Ctrl + G 132 Solving Common Connection Problems133 134 Pulldown Icon Shortcut Sidebar135 136 IP Parameter Definitions Field Name Values Description137 Type of Service or TOS field138 Default139 140 Ctrl + H141 142 143 Dtmf ParametersWhen Dtmf Out of Band is Voice/Fax Parameter Definitions cont’d144 Voice/Fax Parameter Definitions cont’d Coder Parameters 146 Forward Error Correction enables147 Alert148 149 Modem Relay Optimization Factor150 151 Automatic DisconnectionCall Duration defines Consecutive Packets Lost defines152 Ctrl + T153 154 155 T1 Parameter Definitions Field Name Values DescriptionRING-ON, RING-OFF 156157 ISDN-PRI 158159 Common will be 0 to 40m160 161 E1 Parameter Definitions Field Name Values DescriptionMFR2 ANI 162163 164 AMI / HDB3 165166 167 Ctrl + M168 Snmp Parameter Definitions Field Name Values Description Trap Manager Parameters169 170 Ctrl + R171 172 Regional Parameter Definitions Field Name Values Description173 T1 port. Default -16dBBring up the Custom Tone Pair 174MultiVOIP User Guide Technical Configuration T1/E1 176 Tone Pair Values177 178 Ctrl + Alt + S179 180 Smtp Parameters Definitions Field Name Values Description181 MultiVOIP User GuideTechnical Configuration T1/E1182 Custom Fields Definitions Description183 Custom Fields Definitions cont’d Description184 185 Ctrl + Alt + O186 Logs Screen Definitions Field Name Values Description187 Logs Screen Definitions cont’d Field Name Values Description188 189 Ctrl + Alt +H190 191 192 193 Party, Busy Party, and Connected Its Statistics Call Progress screen194 Allowed Name Type, and Omaha Statistics Call Progress screen195 196 Supplementary Services screenIdentification has been enabled, Busy Field of the Statistics Call Progress197 Supplementary Services An Allowed Name Type,198 199 200 201 Ctrl + Alt +Y202 203 204 MultiVOIP User Guide Technical Configuration T1/E1 206 207 Configuring the Analog/BRI MultiVOIP208 Technical Configuration Analog/BRI MultiVOIP User Guide209 210 211 212 ISDN-BRI Telephony Parameters For MVP-410ST/810ST213 214 Local Configuration Procedure Detailed 216 217 Ctrl + G 218 219 220 221 222 223 IP Parameter fields 224225 226 227 228 229 230 Not applicable to MVP130231 Fax Volume232 233 Voice/Fax Parameters Phone Number 234235 Tone236 Alert Timer Seconds237 Jitter238 239 240 Ctrl +241 242 243 FXS 244For Min. and Max 245246 247 FXO Interface Parameter Definitions Field Name Values Description248 Dialing Options cont’d 249FXO Disconnect On cont’d 250Flash Hook Options fields 251CID Name Melvin Jones Time Stamp Date 05/31 Time142pm 252Time 253Edwin Smith 254255 256 Interface Parameter Definitions#53 + PBX extension 257258 259 Did Interface Parameter DefinitionsDid Options cont’d 260261 262 263 264 ISDN-BRI Parameter Definitions Field Name Values DescriptionSwitch Information ISDN-BRI Parameter Definitions265 Type 266267 Field Name Values Description MSN Details268 269 270 271 272 273 274 16dB 275MVP810ST 276MultiVOIP User Guide Technical Configuration Analog/BRI 278 279 280 281 282 Technical Configuration Analog/BRIMultiVOIP User Guide283 284 285 286 287 Filters button 288289 290 291 292 293 294 295 296 Caller Id field297 298 299 300 301 302 303 304 305 Technical Configuration Analog/BRI MultiVOIP User Guide 307 North American Telephony Standards308 Configuring the MVP2410 MultiVOIP Phonebooks309 MultiVOIP User Guide T1 PhoneBook Configuration310 Phonebook Icons Description311 312 Parameters 313314 PhoneBook Configuration Parameter Definitions Cont’dVersion 4 Parameters 315Version 4 Parameters 316SIP Proxy Parameters 317Field Name Values & Description 318PhoneBook Configuration Parameter Definitions Cont’d Field Name Values Description319 320 Sec321 About SPP Proxy/NAT Device Parameters322 323 Add/Edit Outbound PhoneBook screen appearsDevice is used . If Any 324325 This field currently disabled326 SIP Fields 327SPP Fields 328329 330 Alternate Routing Field Definitions Values Description Name331 Add/Edit Inbound PhoneBook screen appears 332 333 When no external routing device is used . If334 Destination335 T1 Phonebook Examples Sites, All-T1 Example336 PBX 337338 339 340 341 342 Configuring Mixed Digital/Analog Voip Systems343 344 Phone Book for Series I Analog Voip Host Unit Site B345 346 Outbound Phone Book for MVP2410 Digital Voip Site D347 Inbound Phonebook for MVP2410 Digital Voip Site D348 Outbound Phone Book for MVP410 Analog Voip Site F349 Inbound Phonebook for MVP410 Analog Voip Site F350 Outbound Phone Book for MVP210 Analog Voip Site EInbound Phonebook for MVP210 Analog Voip Site E Call Completion Summaries352 Site D calling Site C353 Site D calling Site F354 Variations in PBX Characteristics355 European Telephony Standards356 MVP3010 Inbound and Outbound MultiVOIP Phonebooks357 Free Calls One Voip Site to Another358 Local Rate Calls Within Local Calling Area of Remote359 360 National Rate Calls Within Nation of Remote Voip Site361 Inbound versus Outbound Phonebooks362 363 364 Phonebook Configuration Procedure365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 Device is … 380381 Alternate Routing Field Definitions Values Description Name 383 Add/Edit Inbound PhoneBook screen appears384 385 Call Forward Parameters386 E1 Phonebook Examples Sites, All-E1 Example387 388 France Country Code010 Rotterdam389 390 PBX391 392 393 394 Configuring Digital & Analog VOIPs in Same System395 Phone Book for Analog Voip Host Unit Site B396 Channel Comments397 Outbound Phone Book for MVP3010 Digital Voip Site D398 Inbound Phone Book for MVP3010 Digital Voip Site D399 400 401 402 Call Completion SummariesSite a calling Site C, Method Site C calling Site a403 Site D calling Site C404 405 406 International Telephony Numbering Plan Resources407 408 Analog/BRI Phonebook Configuration409 MultiVOIP User Guide Operation & Maintenance410 Operation and MaintenanceOperation and Maintenance System Information screen411 412 Operation and Maintenance MultiVOIP User Guide413 Statistics Screens About Call Progress414 415 Call Progress Details Screen416 Call Details417 Correction. Forward Error418 Services Status+ identifier 419420 About LogsLogs Screen 422 Special Buttons423 From424 About IP Statistics IP Statistics Screen425 IP Statistics Field Definitions Values Description Name Total Packets426 427 UDP428 IP Statistics Field Definitions cont’d RTP PacketsAbout Link Management Shortcut/Icon429 430 431 About Packetization Time Pulldown Shortcut/Icon432 Packetization Time Screen Packetization Ranges and Increments433 434 435 About T1/E1 and BRI Statistics436 T1 Statistics Screen437 T1 Statistics Field Definitions Values Description Name438 439 440 441 442 443 Isdn BRI Statistics Screen444 Layer InterfaceTEI Assignment 445Field Values Description Name Switch Information Isdn BRI Statistics Field Definitions446 447 About Registered Gateway Details448 449 MultiVoip Program Menu ItemsMultiVOIP Program Menu Menu Selection Description450 MultiVOIP Program Menu cont’d Menu Selection DescriptionConfiguration Option Configuration Port Setup451 Date and Time Setup Obtaining Updated Firmware452 453 454 455 Implementing a Software Upgrade Identifying Current Firmware Version456 457 Downloading Firmware458 459 460 Downloading Factory Defaults461 462 Downloading IFM Firmware Analog Voips only463 464 465 466 Setting and Downloading User Defaults467 468 Setting a Password Windows GUI469 470 471 472 Setting a Password Web Browser GUI473 Un-Installing the MultiVOIP Software474 475 Upgrading Software476 FTP Server File Transfers Downloads477 Operation and Maintenance MultiVOIP User Guide 479 480 481 482 483 484 485 486 Web Browser Interface487 488 489 490 491 SysLog Server Functions492 MultiVOIP User Guide Operation & Maintenance 494 Regulatory InformationEMC, Safety, and R&TTE Directive Compliance FCC Declaration495 Industry Canada FCC Part 68 Telecom496 497 Canadian Limitations Notice498 Appendix a Expansion Card Installation MVP24-48 & MVP30-60499 Installation500 Power Cable Molex Connector501 Operation502 Appendix B Cable Pinouts503 Command CableEthernet Connector Appendix B Cable Pinouts504 T1/E1 ConnectorVoice/Fax Channel Connectors T1/E1 Connector505 506 Isdn BRI RJ-45 Pinout Information507 Isdn Interfaces ST and U508 Appendix C TCP/UDP Port AssignmentsWell Known Port Numbers Port Number Assignment List509 510 511 Installation Instructions for MVP428 Upgrade Card512 Channel Analog Expansion Card MultiVOIP User Guide513 Screw locations 2 at phone-jack edge of board514 Pin connectors515 Index516 Index MultiVOIP User Guide517 207518 BRI519 136520 521 522 523 524 525 ISDN-BRI526 527 126528 109529 FRF11530 138531 MVP810ST532 Version 4 Parameters533 125534 535 SPID1536 537 538 Snmp539 149540 T1/ISDN541 542 543 544 545 546 Except MVP130547 RSG LED548 134549 550 551 296552 553 Telecom safety warnings554 555 556 113557 123558 XSG LED559