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Multi-Tech Systems MVP-2410/3010, MVP-410ST/810ST, MVP-130/130FXS manual Operation and Maintenance

Models: MVP-410ST/810ST MVP-130/130FXS MVP-2410/3010

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Troubleshooting Specifications Install Password Default Alert Timer Seconds Maintenance Phone/IP Starter Configuration Date and Time Setup Command Cable

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Chapter 10: Operation and Maintenance

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Multi-Tech Systems MVP-2410/3010, MVP-410ST/810ST, MVP-130/130FXS manual Operation and Maintenance

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Contents

MultiVOIP User Guide S000249K Contents Contents MultiVOIP User Guide MultiVOIP User Guide Contents Appendix a Expansion Card Installation MVP24-48 & MVP30 Overview About This Manual MultiVOIP Product Family Variable Model/Version Icon Introduction to TI MultiVOIPs MVP2410 & MVP24-48 MultiVOIP MVP2410 LEDs Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview T1 Front Panel LEDs MVP2410 LEDs MVP2410 Front Panel LED Definitions LED Name Description Introduction to EI MultiVOIPs MVP3010 & MVP30-60 MultiVOIP MVP3010 Chassis MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide E1 Front Panel LEDs MVP3010 LEDs E1 LED Descriptions MVP3010 Front Panel LED Definitions MVP-410/810 Chassis MultiVOIP MVP-130/130FXS Chassis MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Analog MultiVOIP Front Panel LEDs MVP410/810 LEDs 10. MVP210 LEDs Analog MultiVOIP LED Descriptions PowerBoot Ethernet MVP-130/130FXS Front Panel LED Definitions Introduction to ISDN-BRI MultiVOIPs MVP410ST & MVP810ST 12 MVP-410ST/810ST Chassis MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Isdn BRI MultiVOIP Front Panel LEDs 13. MVP-410ST/810ST LEDs ISDN-BRI MultiVOIP LED Descriptions MVP-410ST/810ST Front Panel LED Definitions Computer Requirements Specs for Digital T1 MultiVOIP Units SpecificationsDigital T1 MultiVOIP Specifications Digital E1 MultiVOIP Specifications Specs for Digital E1 MultiVOIP Units Specs for Analog/BRI MultiVOIP Units MVP Installation at a Glance Related Documentation Quick Start Instructions Introduction MultiVOIP Startup Tasks Gather IP Information Gather Telephone Information T1 Gather Telephone Information Analog Phone/IP Details *Absolutely Needed* cont’dGather Telephone Information E1 Gather Telephone Information Isdn BRI Identify Remote Voip Site to Call Phone/IP Details Often Needed/WantedObtain Email Address for Voip for email call log reporting Identify Voip Protocol to be Used Placement Command/Control Computer Specs & Settings Quick Hookups Hookup for MVP2410 & MVP3010 Analog MultiVOIP Hookup MVP-410/810 Hookup for MVP410 & MVP810 Isdn MultiVOIP Hookup MVP-410ST/810ST Hookup for MVP410ST & MVP810ST Hookup for MVP210 CH1 CH2 Hookup for MVP130 Hookup for MVP130FXS Load MultiVOIP Control Software onto PC My Computer CD ROM drive Open. Click Autorun icon Phone/IP Starter Configuration Analog/BRI MultiVOIPs Go to Configuration Isdn BRI Isdn BRI Parameters screen Go to Configuration Smtp Go to Configuration Logs Phone/IP Starter Configuration Phonebook Starter Configuration with remote voip Outbound Phonebook Quick Start Instructions MultiVOIP User Guide North America Remove Prefix field, enter the initial PBX access digit 8 or Inbound Phonebook Click OK to exit from the Add/Edit Outbound Phonebook screen Quick Start Instructions MultiVOIP User Guide Free Seattle access, all employees Phonebook Tips Knowing When to Drop Digits = 1-second pause Many PBX systems Phonebook Example One Common Situation Voip Sites with Phonebooks Sample Phonebooks Enlarged Phonebook Worksheet Enlarged Phonebook Worksheet Connectivity Test Click OK twice to exit settings dialog boxes Make Voip call H3230 Remote Information Q931 MultiVOIP 00170860 H3230 New incoming call For MVP-130/130FXS, MVP210, MVP410, or MVP810 TroubleshootingFor MVP2410 or MVP3010 For MVP410ST or MVP810ST MultiVOIP User Guide Quick Start Instructions Mechanical Installation and Cabling Safety Warnings Telecom Safety WarningsLithium Battery Caution Unpacking Your MultiVOIP Unpacking the MVP2410/3010 Unpacking the MVP-410/810 Guide Unpacking the MVP210 Unpacking the MVP210 Unpacking the MVP-130/130FXS Unpacking the MVP-130/130FXS Rack Mounting Instructions for MVP-2410/3010 & MVP-410/810 Rack-Mounting MVP2410/3010 or MVP410/810 Safety Recommendations for Rack Installations Inch Rack Enclosure Mounting Procedure Attaching MultiVOIP to Rack Rail MVP-2410/3010 & MVP-410/810 Cabling Procedure for MVP2410/3010 Cabling MVP-2410/3010 Voip Connections for GND & Remote Config Modem Cabling Procedure for MVP-410/810 10. MVP-410/810 Rear Screw Locations 11. MVP-410/810 Channel Jumper Settings For an FXS or FXO connection For an E&M connection For a did connection Did Example did fax system or did voice phone lines MultiVOIP User Guide Mechanical Installation & Cabling Cabling Procedure for MVP-410ST/810ST 100 101 102 103 Cabling Procedure for MVP210 104 JP1 Ch 2 Jumper Block 105 17 Cabling for MVP210 106 107 Cabling Procedure for MVP-130/130FXS 108 109 Software Installation 110 Loading MultiVOIP Software onto the PC 111 112 113 114 115 116 117 Un-Installing the MultiVOIP Configuration Software 118 119 120 MVP2410, MVP3010 121 Configuring the Digital T1/E1 MultiVOIP 122 123 IP Parameters Local ConfigurationPre-Requisites 124 T1 Telephony Parameters for MVP2410 125 E1 Telephony Parameters for MVP3010 126 Smtp Parameters for email call log reporting 127 Local Configuration Procedure Summary 128 Local Configuration Procedure Detailed 130 131 Solving Common Connection Problems Ctrl + G 132 133 Pulldown Icon Shortcut Sidebar 134 135 IP Parameter Definitions Field Name Values Description 136 Type of Service or TOS field 137 Default 138 139 Ctrl + H 140 141 142 Dtmf Parameters 143 144 When Dtmf Out of Band isVoice/Fax Parameter Definitions cont’d Voice/Fax Parameter Definitions cont’d Coder Parameters Forward Error Correction enables 146 Alert 147 148 149 150 Modem RelayOptimization Factor Consecutive Packets Lost defines Automatic DisconnectionCall Duration defines 151 Ctrl + T 152 153 154 T1 Parameter Definitions Field Name Values Description 155 156 RING-ON, RING-OFF 157 158 ISDN-PRI Common will be 0 to 40m 159 160 E1 Parameter Definitions Field Name Values Description 161 162 MFR2 ANI 163 164 165 AMI / HDB3 166 Ctrl + M 167 168 169 Snmp Parameter Definitions Field Name Values DescriptionTrap Manager Parameters Ctrl + R 170 171 Regional Parameter Definitions Field Name Values Description 172 T1 port. Default -16dB 173 174 Bring up the Custom Tone Pair MultiVOIP User Guide Technical Configuration T1/E1 Tone Pair Values 176 177 Ctrl + Alt + S 178 179 Smtp Parameters Definitions Field Name Values Description 180 MultiVOIP User GuideTechnical Configuration T1/E1 181 Custom Fields Definitions Description 182 Custom Fields Definitions cont’d Description 183 184 Ctrl + Alt + O 185 Logs Screen Definitions Field Name Values Description 186 Logs Screen Definitions cont’d Field Name Values Description 187 188 Ctrl + Alt +H 189 190 191 192 193 194 Party, Busy Party, and ConnectedIts Statistics Call Progress screen 195 Allowed Name Type, and OmahaStatistics Call Progress screen Supplementary Services screen 196 197 Identification has been enabled, BusyField of the Statistics Call Progress 198 Supplementary ServicesAn Allowed Name Type, 199 200 Ctrl + Alt +Y 201 202 203 204 MultiVOIP User Guide Technical Configuration T1/E1 206 Configuring the Analog/BRI MultiVOIP 207 Technical Configuration Analog/BRI MultiVOIP User Guide 208 209 210 211 ISDN-BRI Telephony Parameters For MVP-410ST/810ST 212 213 214 Local Configuration Procedure Detailed 216 217 Ctrl + G 218 219 220 221 222 223 224 IP Parameter fields 225 226 227 228 229 Not applicable to MVP130 230 Fax Volume 231 232 233 234 Voice/Fax Parameters Phone Number Tone 235 Alert Timer Seconds 236 Jitter 237 238 239 Ctrl + 240 241 242 243 244 FXS 245 For Min. and Max 246 247 248 FXO Interface Parameter DefinitionsField Name Values Description 249 Dialing Options cont’d 250 FXO Disconnect On cont’d 251 Flash Hook Options fields 252 CID Name Melvin Jones Time Stamp Date 05/31 Time142pm 253 Time 254 Edwin Smith 255 Interface Parameter Definitions 256 257 #53 + PBX extension 258 Did Interface Parameter Definitions 259 260 Did Options cont’d 261 262 263 ISDN-BRI Parameter Definitions Field Name Values Description 264 265 Switch InformationISDN-BRI Parameter Definitions 266 Type Field Name Values Description MSN Details 267 268 269 270 271 272 273 274 275 16dB 276 MVP810ST MultiVOIP User Guide Technical Configuration Analog/BRI 278 279 280 281 Technical Configuration Analog/BRIMultiVOIP User Guide 282 283 284 285 286 287 288 Filters button 289 290 291 292 293 294 295 Caller Id field 296 297 298 299 300 301 302 303 304 305 Technical Configuration Analog/BRI MultiVOIP User Guide North American Telephony Standards 307 Configuring the MVP2410 MultiVOIP Phonebooks 308 MultiVOIP User Guide T1 PhoneBook Configuration 309 Phonebook Icons Description 310 311 312 313 Parameters PhoneBook Configuration Parameter Definitions Cont’d 314 315 Version 4 Parameters 316 Version 4 Parameters 317 SIP Proxy Parameters 318 Field Name Values & Description 319 PhoneBook Configuration Parameter DefinitionsCont’d Field Name Values Description Sec 320 About SPP Proxy/NAT Device Parameters 321 322 Add/Edit Outbound PhoneBook screen appears 323 324 Device is used . If Any This field currently disabled 325 326 327 SIP Fields 328 SPP Fields 329 Alternate Routing Field Definitions Values Description Name 330 331 Add/Edit Inbound PhoneBook screen appears 332 When no external routing device is used . If 333 Destination 334 335 336 T1 Phonebook ExamplesSites, All-T1 Example 337 PBX 338 339 340 341 Configuring Mixed Digital/Analog Voip Systems 342 343 Phone Book for Series I Analog Voip Host Unit Site B 344 345 Outbound Phone Book for MVP2410 Digital Voip Site D 346 Inbound Phonebook for MVP2410 Digital Voip Site D 347 Outbound Phone Book for MVP410 Analog Voip Site F 348 Inbound Phonebook for MVP410 Analog Voip Site F 349 Outbound Phone Book for MVP210 Analog Voip Site E 350 Call Completion Summaries Inbound Phonebook for MVP210 Analog Voip Site E Site D calling Site C 352 Site D calling Site F 353 Variations in PBX Characteristics 354 European Telephony Standards 355 MVP3010 Inbound and Outbound MultiVOIP Phonebooks 356 Free Calls One Voip Site to Another 357 Local Rate Calls Within Local Calling Area of Remote 358 359 National Rate Calls Within Nation of Remote Voip Site 360 Inbound versus Outbound Phonebooks 361 362 363 Phonebook Configuration Procedure 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 Device is … 381 Alternate Routing Field Definitions Values Description Name Add/Edit Inbound PhoneBook screen appears 383 384 Call Forward Parameters 385 386 387 E1 Phonebook ExamplesSites, All-E1 Example France Country Code 388 389 010Rotterdam PBX 390 391 392 393 Configuring Digital & Analog VOIPs in Same System 394 Phone Book for Analog Voip Host Unit Site B 395 Channel Comments 396 Outbound Phone Book for MVP3010 Digital Voip Site D 397 Inbound Phone Book for MVP3010 Digital Voip Site D 398 399 400 401 Site C calling Site a Call Completion SummariesSite a calling Site C, Method 402 Site D calling Site C 403 404 405 International Telephony Numbering Plan Resources 406 407 Analog/BRI Phonebook Configuration 408 MultiVOIP User Guide Operation & Maintenance 409 Operation and Maintenance 410 411 Operation and MaintenanceSystem Information screen Operation and Maintenance MultiVOIP User Guide 412 413 414 Statistics ScreensAbout Call Progress Call Progress Details Screen 415 Call Details 416 Correction. Forward Error 417 Services Status 418 419 + identifier About Logs 420 Logs Screen Special Buttons 422 From 423 424 425 About IP StatisticsIP Statistics Screen 426 IP Statistics Field Definitions Values Description NameTotal Packets UDP 427 IP Statistics Field Definitions cont’d RTP Packets 428 429 About Link ManagementShortcut/Icon 430 431 432 About Packetization TimePulldown Shortcut/Icon 433 Packetization Time ScreenPacketization Ranges and Increments 434 About T1/E1 and BRI Statistics 435 T1 Statistics Screen 436 T1 Statistics Field Definitions Values Description Name 437 438 439 440 441 442 Isdn BRI Statistics Screen 443 Layer Interface 444 445 TEI Assignment 446 Field Values Description Name Switch InformationIsdn BRI Statistics Field Definitions About Registered Gateway Details 447 448 Menu Selection Description MultiVoip Program Menu ItemsMultiVOIP Program Menu 449 MultiVOIP Program Menu cont’d Menu Selection Description 450 451 Configuration OptionConfiguration Port Setup 452 Date and Time SetupObtaining Updated Firmware 453 454 455 456 Implementing a Software UpgradeIdentifying Current Firmware Version Downloading Firmware 457 458 459 Downloading Factory Defaults 460 461 Downloading IFM Firmware Analog Voips only 462 463 464 465 Setting and Downloading User Defaults 466 467 Setting a Password Windows GUI 468 469 470 471 Setting a Password Web Browser GUI 472 Un-Installing the MultiVOIP Software 473 474 Upgrading Software 475 FTP Server File Transfers Downloads 476 477 Operation and Maintenance MultiVOIP User Guide 479 480 481 482 483 484 485 Web Browser Interface 486 487 488 489 490 SysLog Server Functions 491 492 MultiVOIP User Guide Operation & Maintenance Regulatory Information 494 495 EMC, Safety, and R&TTE Directive ComplianceFCC Declaration 496 Industry CanadaFCC Part 68 Telecom Canadian Limitations Notice 497 Appendix a Expansion Card Installation MVP24-48 & MVP30-60 498 Installation 499 Power Cable Molex Connector 500 Operation 501 Appendix B Cable Pinouts 502 Appendix B Cable Pinouts Command CableEthernet Connector 503 T1/E1 Connector T1/E1 ConnectorVoice/Fax Channel Connectors 504 505 Isdn BRI RJ-45 Pinout Information 506 Isdn Interfaces ST and U 507 Appendix C TCP/UDP Port Assignments 508 509 Well Known Port NumbersPort Number Assignment List 510 Installation Instructions for MVP428 Upgrade Card 511 Channel Analog Expansion Card MultiVOIP User Guide 512 Screw locations 2 at phone-jack edge of board 513 Pin connectors 514 Index 515 Index MultiVOIP User Guide 516 207 517 BRI 518 136 519 520 521 522 523 524 ISDN-BRI 525 526 126 527 109 528 FRF11 529 138 530 MVP810ST 531 Version 4 Parameters 532 125 533 534 SPID1 535 536 537 Snmp 538 149 539 T1/ISDN 540 541 542 543 544 545 Except MVP130 546 RSG LED 547 134 548 549 550 296 551 552 Telecom safety warnings 553 554 555 113 556 123 557 XSG LED 558 559

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