Network
The wireless adapter keeps connecting even when I do not want it to
•The wireless adapter is enabled. You can use Motion Dashboard to disable the wireless adapter. See “Enabling or disabling
Audio
No sound is coming from the speakers
•The volume may be set too low or muted. You can use Motion Dashboard to increase the volume or turn mute off.
•The integrated audio components may have been overwritten. If you install a third- party audio device (such as a USB or Bluetooth device), the integrated audio may stop working. If this occurs, reinstall the SigmaTel and Knowles IntelliSonic audio drivers. You can find the drivers at www.motioncomputing.com/support/driver_download.asp. If you still have problems after reinstalling the drivers, contact Motion Technical Support.
System
I forgot my BIOS password and cannot access my computer
•You can enter several incorrect passwords before the BIOS temporarily locks the system. You can try again by restarting the system. If you still cannot log on, contact Motion Computing Technical Support at www.motioncomputing.com/support.
An application has stopped responding, but I can still move the pointer and use other applications
•Use Task Manager to manually stop the application. For more information, open Windows Help and Support and search for “task manager”.
The computer seems to be operating more slowly than usual
•The hard disk drive may be full or nearly full. You can use Disk Cleanup to free up space on the hard drive. For more information, open Windows Help and Support and search for “disk cleanup”.
•The hard disk may need to be defragmented. You can use Disk Defragmenter to consolidate files and folders on the hard drive. For more information, open Windows Help and Support and search for “defragment”.
70 | Appendix A Troubleshooting and Support |
