Troubleshooting and Support
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Motion Computing products are thoroughly tested for performance and quality, but occasionally problems still occur. If you do not find the information you are looking for in this section, go to the Motion Computing support page at www.motioncomputing.com/support.
Troubleshooting
Use the information in this section to identify and resolve common issues. If an issue has more than one potential cause, the most common cause is listed first.
Power
The tablet does not turn on
•The unit might not be plugged in or the battery might be depleted. Plug the unit in to AC power.
The tablet does not shut down
•An application might have stopped responding. Use Task Manager to manually stop the application. For more information, open Windows Help and Support and search for “task manager”.
•The operating system may have stopped responding. Hold the power switch for five seconds to force the tablet to shut down.
The tablet will not enter Hibernation mode.
•Hibernation might not be enabled. Use Motion Dashboard to enable Hibernation. See “Using Hibernate” on page 40.
The tablet does not return from Hibernation while on battery power
•The battery might be depleted. Plug the unit in to AC power.
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