Manuals / Motion Computing / Computer Equipment / Tablet

Motion Computing C5, F5, GU3K2722 manual Service and support, Appendix A Troubleshooting and Support

Models: F5 GU3K2722 C5

1 86

Page 81

Service and support

If you need help with your system, go to the Motion Computing Support and Services page at www.motioncomputing.com/support.

This page will provide you links to all the information you need about Motion products, technical support, customer services and professional services.

Appendix A Troubleshooting and Support

Page 81

Image 81

Motion Computing C5, F5, GU3K2722 manual Service and support, Appendix A Troubleshooting and Support

Contents

Motion C5 Motion F5 User’s Guide2008 Motion Computing, Inc. All rights reserved Chapter 3 Using the system ContentsChapter 2 Features Chapter 1 Getting StartedivContents Chapter 4 Care and Maintenance Appendix A Troubleshooting and SupportIndex viContents Finding information Getting StartedFront OverviewTop side Right sideFingerprint RFID statusCamera light Speaker Camera lens Battery Back sidePen tether Pen holderSetting up the system Step 1 Plug in the power adapterStep 2 Turn on the system Step 4 Get familiar with the system Step 3 Calibrate the digitizerTablet PC Tablet PC Tutorials To calibrate the digitizer“Restoring data” on page “Creating a backup archive” on page Restoring and backing up the tablet“Creating a bootable disk” on page “Removing the Acronis OEM Zone” on pageChapter 1 Getting Started Features2 Light Status lightsStatus DescriptionFront panel buttons Chapter 2 FeaturesButton PrimarySecurity DisplayWindows Security button Fingerprint readerChapter 2 Features DataGuard CameraValue Bar code scanner optional Chapter 2 FeaturesStraight 2 of 5 TwoBar RFID reader Smart card readerMicrophones Wi-Fi 802.11a/b/g wireless Docking connectorSpeaker Chapter 2 FeaturesBluetooth wireless BatteryMobile Broadband Chapter 2 Features Power adapterChapter 2 Features Using the system To start Motion Dashboard Using Motion DashboardUsing Tablet PC Input Panel Using the penMouse action Pen equivalentTo configure pen options Windows Vista Configuring pen optionsTo enable the eraser, select Use the top of the pen to erase ink To configure pen options Windows XPTo enable personalized handwriting recognition Using personalized handwriting recognition2. Tap the Tablet PC Settings button Enabling personalized handwriting recognitionTo configure the front panel buttons Windows Vista Configuring front panel buttons5. Tap Change 2. Tap the Tablet PC Settings buttonAdjusting the display brightness Using the displayTo configure the front panel buttons Windows XP 2. Tap Tablet & Pen Settings 3. Tap the Tablet Buttons tabChanging the display rotation sequence 2. Tap Rotate ScreenTo change the rotation sequence Using the bar code scanner To use the bar code scannerBar code scanner tips To use the RFID reader Using the RFID readerUsing the camera To use the cameraCamera tips Using the smart card reader optional To insert the smart cardTo remove the smart card Using the built-in microphones Setting up the angle of acceptanceTo set up the angle of acceptance Using speech recognition Setting up the skew angleTo set up the skew angle 2. Tap Set up microphone To set up the microphonesTo use Dictation and Voice Commands Speech recognition on Windows Vista3. Select Dictation or Commands To set up speech recognitionSpeech recognition on Windows XP To start speech recognitionChecking battery power Using the batteryTo check the battery power from Motion Dashboard To check the battery power from the notification areaRemoving and replacing the battery Charging the batteryTo remove the battery To replace the batteryLong-term battery storage not attached to tablet Swapping the batteryBattery and power management tips To swap batteriesPower management on Windows Vista Using power managementUsing Sleep To select a power planPower management on Windows XP Using HibernateUsing Standby To set up the power switch to put the computer on HibernateEnabling or disabling Wi-Fi Using Wi-Fi 802.11a/b/gTo enable or disable Wi-Fi 2. Select or clear the Enable Internal 802.11 Wireless check boxSetting up a Wi-Fi connection on Windows XP Setting up a Wi-Fi connection on Windows VistaTo set up a Wi-Fi connection 2. Ensure that Enable Internal 802.11 Wireless is selectedActivating your Mobile Broadband service Using Mobile BroadbandInstalling the connection manager To enable Mobile BroadbandUsing the SIM card slot Connecting and disconnectingStarting the connection manager To start the connection managerDiagnostic port SIM slot To remove a SIM cardEnabling or disabling Bluetooth Using BluetoothSetting up a Bluetooth device on Windows Vista To enable or disable BluetoothSetting up a Bluetooth device on Windows XP To set up a Bluetooth connection3. Select Enable Internal Bluetooth Wireless If the device is not discovered… Bluetooth wireless tips Capturing a fingerprint Using Motion OmniPass and the fingerprint readerTo start Motion OmniPass To capture a fingerprint4. In the Choose Finger window, tap on the finger you want to enroll, then tap Next or Practice. Practice allows you to do a trial run of the fingerprint capture Fingerprint reader tips Using the password wizard Using password replacementTo register passwords To run the password wizardTo enable strong logon security Setting up strong logon security2. Tap Change Your OmniPass Settings 3. Tap the Change System Settings tabSetting up users and passwords Using Windows Security CenterSetting up Windows user accounts To set up a Windows user accountSetting up a hard disk drive password Setting a BIOS passwordTo set a BIOS password To set up an HDD passwordChapter 3 Using the system Finding additional softwareGeneral care Care and MaintenanceView Anywhere display Standard displayChapter 4 Care and Maintenance Disinfecting procedures Cleaning in a health care environmentCleaning solutions Cleaning the fan coverTo clean the fan cover Training and documentation considerationsTo clean the fingerprint reader Cleaning the fingerprint readerReplacing pen tips Traveling with the systemOrdering new pens To replace the pen tipUsing Acronis True Image in Windows FAA Wireless air travel requirementTo restore using Acronis True Image in Windows 2. Tap RecoveryCreating a bootable disk Creating a backup archiveUsing Acronis Startup Recovery Manager To restore from the Startup Recovery ManagerRemoving the Acronis OEM Zone To remove the OEM Zone2. Tap Remove Acronis OEM Zone Chapter 4 Care and Maintenance Troubleshooting Troubleshooting and SupportPower The tablet will not enter Hibernation modeThe battery does not last very long less than three hours BatteryDisplay The display goes black while the system is still turned onThe system does not respond to the pen I am using Ports and connectorsWhen I write, I inadvertently click the function button on the pen InputI forgot my BIOS password and cannot access my computer The wireless adapter keeps connecting even when I do not want it toNetwork AudioHow can I make the battery charge last longer? Frequently asked questionsHow do I clean the standard display screen? How do I clean the View Anywhere display screen?Specifications Warranty and insurance programsHow do I adjust the system for left-handed use? Appendix A Troubleshooting and Support Service and supportAppendix A Troubleshooting and Support Numerics IndexPage Page Windows XP Tablet PC Edition