Service and support | Motion Computing C5, F5, GU3K2722 instruction

Service and support

If you need help with your system, go to the Motion Computing Support and Services page at www.motioncomputing.com/support.

This page will provide you links to all the information you need about Motion products, technical support, customer services and professional services.

Appendix A Troubleshooting and Support

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Motion Computing C5, F5, GU3K2722 manual Service and support

Contents

Motion C5 Motion F5 Model numbers C5 CFT-001 and F5 CFT-002 PN Contents IvContents Care and Maintenance ViContents Finding information Getting Started Front Overview Top side Right side Back side Plug in the power adapter Setting up the system To calibrate the digitizer Tablet PC Tablet PC TutorialsTap the Pen & Tablet tab Tap Calibrate Digitizer Start All Programs Tablet PC Tablet PC Tutorials Restoring and backing up the tablet Getting Started Features2 Status lights Pen Button Primary Secondary Function+button Front panel buttons Security Display Fingerprint reader Windows Security button Camera DataGuard EAN Isbn EAN-ISMN EAN Issn MSI Bar code scanner optional Rfid reader Smart card readerMicrophones Docking connector Wi-Fi 802.11a/b/g wirelessSpeaker Bluetooth wireless BatteryMobile Broadband Power adapter Features Using the system To start Motion Dashboard Using Motion Dashboard Using the pen Using Tablet PC Input PanelTo start Input Panel To configure pen options Windows Vista Configuring pen optionsTap the Tablet & Pen Settings button Tap the Pen & Input Devices button Enabling personalized handwriting recognition Using personalized handwriting recognition Configuring front panel buttons To configure the front panel buttons Windows VistaTap Change Using the display Adjusting the display brightnessChanging the screen orientation Changing the display rotation sequence Tap Rotate ScreenTo change the rotation sequence Using the bar code scanner To use the bar code scannerBar code scanner tips To use the Rfid reader Using the Rfid reader Using the camera To use the cameraCamera tips Using the smart card reader optional To insert the smart cardTo remove the smart card Using the built-in microphones Setting up the angle of acceptanceTo set up the angle of acceptance Using speech recognition Setting up the skew angleTo set up the skew angle Speech recognition on Windows Vista Select Dictation or Commands To set up speech recognitionSpeech recognition on Windows XP To start speech recognition Checking battery power Using the batteryTo check the battery power from Motion Dashboard To check the battery power from the notification area Removing and replacing the battery Charging the batteryTo remove the battery To replace the battery Long-term battery storage not attached to tablet Swapping the batteryBattery and power management tips To swap batteries Power management on Windows Vista Using power managementUsing Sleep Disposing of used batteries Power management on Windows XP Using HibernateUsing Standby To set up the power switch to put the computer on Hibernate Enabling or disabling Wi-Fi Using Wi-Fi 802.11a/b/gTo enable or disable Wi-Fi To put the computer on Hibernate Setting up a Wi-Fi connection on Windows XP Setting up a Wi-Fi connection on Windows VistaTo set up a Wi-Fi connection Ensure that Enable Internal 802.11 Wireless is selected Activating your Mobile Broadband service Using Mobile BroadbandInstalling the connection manager Enabling Mobile Broadband Connecting and disconnecting Using the SIM card slotStarting the connection manager To remove a SIM card Using Bluetooth Enabling or disabling BluetoothSetting up a Bluetooth device on Windows Vista Setting up a Bluetooth device on Windows XP If the device is not discovered… Bluetooth wireless tips Capturing a fingerprint Using Motion OmniPass and the fingerprint readerTo start Motion OmniPass To capture a fingerprint Using the system Fingerprint reader tips Using the password wizard Using password replacementTo register passwords To run the password wizard To enable strong logon security Setting up strong logon securityTo configure authentication rules Logging on to a remembered site Setting up users and passwords Using Windows Security CenterSetting up Windows user accounts To set up a Windows user account Setting up a hard disk drive password Setting a Bios password Finding additional software General care Care and Maintenance Standard display View Anywhere display Disinfecting procedures Cleaning in a health care environment Cleaning solutions Cleaning the fan coverTo clean the fan cover Training and documentation considerations To clean the fingerprint reader Cleaning the fingerprint reader Replacing pen tips Traveling with the systemOrdering new pens To replace the pen tip Using Acronis True Image in Windows FAA Wireless air travel requirementRestoring data Traveling by air Creating a backup archive Creating a bootable diskUsing Acronis Startup Recovery Manager Removing the Acronis OEM Zone To remove the OEM ZoneTap Remove Acronis OEM Zone Care and Maintenance Tablet will not enter Hibernation mode TroubleshootingTablet does not turn on Tablet does not shut down Display goes black while the system is still turned on Battery does not last very long less than three hoursLost data while swapping batteries Display is too dim Pointer on the screen does not align with the pen System does not respond to the pen I am usingFunction button does not work Eraser does not work Computer seems to be operating more slowly than usual No sound is coming from the speakers Frequently asked questions Specifications Warranty and insurance programsHow do I adjust the system for left-handed use? Service and support Appendix a Troubleshooting and Support Index LCD Page Windows XP Tablet PC Edition