Getting Help, Reaching Nextel Customer Service

Getting Help

Visit www.nextel.com

You can go online to:

⬤Access your account information.

⬤Check your minutes used (depending on your service plan).

⬤View and pay your bill.

⬤Enroll for online billing and automatic payment.

⬤Purchase accessories.

⬤Shop for the latest phones.

⬤View other service plans and options available.

⬤Learn more about data services and other great products like games, ringers, screen savers, and more.

Reaching Nextel Customer Service

You can reach Nextel Customer Service many different ways:

⬤Dial *2son your phone.

⬤Sign on to your account at www.nextel.com.

⬤Call us toll-free at 1-800-639-6111.

Receiving Automated Invoicing Information

For your convenience, your phone gives you access to invoicing information on your account. This information includes balance due, payment received, invoicing cycle, and an estimate of the number of minutes used since your last invoicing cycle.

To access automated invoicing information:

▶Press *4s.

Setting Up Service

Section 1A: Setting Up Service

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Motorola Ic602 manual Getting Help, Reaching Nextel Customer Service, Receiving Automated Invoicing Information

Contents

Phone User Guide PowerSourceTM Phone Motorola Buzz+TM ic602 Software Copyright Notice Table of Contents 2F. Using Contacts 2C. Setting Your Phone’s Security2G. Using the Phone’s Tools 2D. Controlling Your Roaming Experience 2I. Using the Built-in Camera 2H. Using Your Phone’s Voice Services3A. Service Features The Basics 3B. Data Services 3C. Sprint Voice Command 4A. Important Safety Information4B. Manufacturer’s Warranty Welcome to Nextel From Sprint Introduction PhoneGuide Iii Your Phone’s Menu IM & E Mail Messaging MY Content Walkie Talkie Limit Use Vii Viii Getting Started Setting Up Service Setting Up ServiceThis Section Setting Up Service Setting Up Your PhoneGetting Started Determining If Your Phone Is Already Activated Setting Up Service To set up your voicemail Setting Up Your Voicemail Account Passwords Account Password Voicemail PasswordData Services Password To access automated invoicing information Reaching Nextel Customer ServiceGetting Help Receiving Automated Invoicing Information To access Operator Services Operator ServicesSprint To call Sprint Your Phone The Basics Your Motorola Buzz+ ic602 Phone Front View of Your Motorola Buzz+ PhoneYour Phone The Basics Inside View of Your Phone Key Functions Phone Basics Antenna Locating Your SIM Card Getting Started With Your Phone To insert your SIM card Inserting Your SIM Card To remove your SIM card Removing Your SIM Card Using Your Phone’s Battery and Charger Battery Use and Battery SafetyBattery Capacity Phone Basics To install your battery Installing the Battery To remove your battery Removing the Battery Charging the Battery Using the ChargerTo use the charger provided with your phone Tip To turn your phone on Turning Your Phone On and OffTo turn your phone off To view information about your phone Basic Phone Features Viewing Status Information Phone Basics For example, if you want to see your volume settings Navigating Through Phone Menus and OptionsSelecting Menu Items Backing Up Within a Menu Shortcuts and FavoritesHelp Accessories Selecting a Character Input Mode To change the character input modeEntering Text To enter a word using Word English Text Input Entering Characters Using Word English Text Input Adding a Word to the Word English Database Entering Characters Using Multi-Tap ModeTo add a word to the Word English Text Input database To enter characters by tapping the keypad To enter symbols Entering Numbers and SymbolsCharacters scroll in the following order @1?!*# R S Y Z No letters # Space Shift Using Your Phone Making and Answering Calls Making and Answering Calls Making Calls Types of Calls Making and Answering Phone Calls To make a phone call using your keypadMaking Calls Answering Calls Answering a Roam Call With Call Guard Enabled To disconnect a call when you are finishedEnding a Call Emergency Mode With an Inactive SIM Card Emergency Mode and Nextel Walkie-Talkie CallsMissed Phone Calls Calling Emergency Numbers Enhanced 911 E911 Information In-Call Options End-of-Call Options To save a number from standby mode Saving a Phone NumberDialing and Saving Phone Numbers With Pauses To make a call using Plus Code Dialing Plus + Code DialingTo dial or save phone numbers with pauses Abbreviated Dialing Dialing From ContactsTo dial directly from a Contacts entry To make a call with the phone open Dialing From Call HistoryPress O Call History To make a call with the phone closed Using Speed Dialing For Speed Dial locations 2-9 One-Touch DialingFor Speed Dial locations 10-99 Two-Touch Dialing Making Nextel Walkie-Talkie Calls Making and Answering NextelWalkie-Talkie CallsDialing Nextel Walkie-Talkie Numbers To make a Walkie-Talkie call Using Just the Member ID Using Stored Nextel Walkie-Talkie NumbersTo make a Walkie-Talkie call using only the member ID To access a Walkie-Talkie number from Call History Answering Nextel Walkie-Talkie Calls To access a Walkie-Talkie number using W-T ContactsContacts Press O Walkie-Talkie W-T Contacts Using Send via Walkie-Talkie Setting Up Send via Walkie-TalkieTo setup Send via Walkie-Talkie Sending Contact Information Press O Contacts View All Nextel Group Walkie-Talkie Calls Making Nextel Group Walkie-Talkie CallsTo make a Group Walkie-Talkie call Creating a Group Using Walkie-Talkie Contacts To create a Group using Walkie-Talkie ContactsAnswering Group Walkie-Talkie Calls Group Walkie-Talkie Call Information Group Walkie-Talkie Call DetailsTo view call details while on a Group Walkie-Talkie call Sharing Groups To forward a Group using Send via Walkie-TalkieTo store Groups from Call History Press O Contacts Filter by Walkie-Talkie Group Group Talkgroup Icon Geography Difference Between Group Walkie-Talkie and Talkgroup CallsMaximum Size Set-up Adding More Talkgroups Joining a TalkgroupTo join a Talkgroup Walkie-Talkie Talkgroup Silent and then select On. See Receiving Talkgroup Calls Making Talkgroup CallsTo make Talkgroup calls Walkie-Talkie Contacts Making and Answering Nextel Direct TalkCalls Direct Talk Setup Options Setting Your Phone to Nextel Direct TalkTo return to network mode from Direct Talk To set your phone to Direct Talk To make a Code call using Direct Talk Making and Receiving Code Calls in Direct Talk ModeCode Nextel Direct Talk Calls To set a channel and code Private Nextel Direct Talk Calls Receiving a Private Direct Talk CallTo set your phone to Private Only Making a Private Direct Talk Call Receiving All Calls on a ChannelOnly To make a private Direct Talk Call To set the code to Receive All Making Emergency Calls While in Direct Talk Mode Using Call Alerts Sending Call AlertsTo send a Call Alert Viewing Call Alerts Responding to a Call Alert Keeping Track Incoming Phone CallsThen Calls Nextel Direct Talk Controlling Your Phone’s Settings Controlling Your Phone’s Settings Sound SettingsRinger Types Selecting Ringer Types for Phone Calls To adjust your phone’s volume settings Adjusting the Phone’s Volume SettingsSelecting Ringer Types for Messages To select a ringer type for messages To enable or disable alert sounds Sound IndicatorsPress O Settings/Tools Settings Sounds Key Tone Length Key Tones Setting Light Controls Display SettingsChanging the Text Greeting Status Light or Walkie-Talkie Button Light Backlight To change the backlight settingKeypad Light Sensor To set Keypad Light Sensor to measure ambient light Changing Other Display Settings Changing the Phone’s Menu StyleChanging the Clock Display Screensaver To enable your phone’s Location feature Location Settings Setting Message Alerts Messaging SettingsPress O Messaging Settings Select Msg and Icon or Icon only and press O Auto-Signing for Text Messages SMS Text MessagesAutomatically Adding a Callback Number To add a signature to each sent message To edit a preset message Managing Preset MessagesTo delete a preset message To add a new preset message Press O Messaging Settings Voice SMS SMS Voice MessagesTo assign a name to your SMS Voice messages To set your phone to Airplane Mode Airplane ModePress O Settings/Tools Settings Others Airplane Mode No Service To turn TTY Mode on or off Press O Settings/Tools Settings Others TTYTTY Use Press O Settings/Tools Settings Display Assign Keys Phone Setup OptionsShortcuts To assign your shortcuts Call Answer Mode To set call answer modeAnswer Options Display Language Calling OptionsTo set special options to making dialing easier To assign a language for the phone’s display To set your Voice Guide options Voice Guide To enable One Touch Walkie-Talkie Nextel Walkie-Talkie SettingsPress O Settings/Tools Settings Walkie-Talkie One Touch W-T Enabling One Touch Walkie-Talkie Silencing Talkgroup Calls Setting Your Talkgroup AreaTo set how your phone deals with Talkgroup calls To set your Talkgroup area Setting Your Phone’s Security Setting Your Phone’s Security To access the Security menu Accessing Your Security MenuPress O Settings/Tools Settings Security SIM Card Security Turning SIM PIN On and Off Entering the PINChanging the PIN Unblocking the PIN Locking Your Phone Using Your Phone’s Lock FeatureUnlocking Your Phone Changing the Lock Code Using Special Numbers Calling In Lock ModeTo place an outgoing call in lock mode To enable or disable KeyGuard To add or replace a special number Limiting Use of Your Phone Limiting Web Access Limiting Access to ContactsTo limit access to your Contacts To limit access to the Web To limit access to your pictures Limiting Access to PicturesLimiting Outgoing Calls To limit outgoing calls Limiting Walkie-Talkie Calls Limiting Incoming CallsTo limit incoming calls To limit Walkie-Talkie calls Erasing Data Resetting Your PhoneTo erase all items of a certain type Select Manage Applications To reset your phone Security Features for Data ServicesTo change your Net Guard settings Net Guard To update your profile Update Data Profile Controlling Your Roaming Experience Roaming105 Recognizing the Roaming Icon on the Display Screen Understanding RoamingRoaming on Other Digital Networks Controlling Your Roaming Experience Checking for Voicemail Messages While Roaming To check your voicemail while roaming107 Setting Your Phone’s Roam Mode Set ModeTo set your phone’s roam mode Using the Roam Ringer Using Call GuardAlerting Yourself to Roaming Press O Settings/Tools Settings Roaming Data Roam Guard Using Data Roam GuardTo place roaming calls with Call Guard on To answer incoming roaming calls with Call Guard on Managing Call History Call History111 Viewing Call History Viewing the Call History of Phone CallsManaging Call History 113 To view Call History entries for phone calls To view Walkie-Talkie calls on the All Calls list To view Walkie-Talkie calls on the Walkie-Talkie listTo view details about a Walkie-Talkie call or Call Alert Making a Phone Call From Call History Phone Call History OptionsTo place a phone call from Call History 115 Prepending a Phone Number From Call History Saving a Phone Number From Call HistoryTo save a phone number from Call History To prepend a phone number from Call History 117 Walkie-Talkie Call History Options Saving Walkie-Talkie Information From Call History Making a Walkie-Talkie Call From Call HistoryTo place a Walkie-Talkie call from Call History To save Walkie-Talkie information from Call History Erasing Call History To erase Call History119 Using Contacts Using Contacts 121 About Contacts Finding Contacts Entries Finding NamesTo find Contacts entries by name Filtering Entries Finding Speed Dial NumbersFinding Email Addresses To filter Contacts entries by Category or Type Adding a Phone Number to a Contacts Entry Creating a Contacts EntryTo add a new Contacts entry Press O Contacts Add New Assigning Speed Dial Numbers Assigning a Ringer or Picture to an Entry125 To assign a ringer or picture to an entry Assigning an Email Address or Web AddressScroll down to Assign Picture or Audio Ringer and press O To assign an email address or Web address to an entry Working With Distribution Lists Assigning a DateTo assign a date to an entry To create a Distribution List To view a Distribution List Editing a Contacts Entry or Distribution ListPress O Contacts Filter by Distribution List To edit a Contacts entry or Distribution List Creating Group Walkie-Talkie Entries Contacts Entries for Walkie-Talkie Groups and TalkgroupsTo create a Contacts entry for a Walkie-Talkie Group To add a member to an existing Group Select Edit Members To remove a member from a GroupTo delete a Group from Contacts Creating Talkgroup Entries Editing Walkie-Talkie Group EntriesTo edit Group entries To create a Contacts entry for a Talkgroup To view your Categories Managing Your ContactsPress O Contacts Manage Categories To create your own custom Category Erasing All Contacts Using Your SIM ManagerViewing Memory Status Viewing Entries Stored in Your SIM Card Copying Contacts Entries Phone to SIM Card Deleting Entries Stored in Your SIM CardTo delete entries stored in the SIM card To copy entries from your phone to your SIM card While Copying To copy entries from a SIM card to your phone135 To dial a service from your Contacts Dialing Nextel ServicesPress O Contacts Services To dial a service from standby mode using your keypad Setting Up Wireless Backup Using Wireless BackupPress O Contacts Wireless Backup Backing Up Your Contacts Accessing Wireless Backup on Your Computer Using the Phone’s Tools Tools139 Press O Settings/Tools Tools Calendar Using Your Phone’s CalendarUsing the Phone’s Tools Adding an Event to the Calendar Event Alert Menu Event AlertsViewing Events To view your scheduled events Changing to Weekly View Going to Today’s DateDeleting an Event To use the alarm clock Using the Alarm ClockDeleting All Events To delete all scheduled events Using the Calculator Press O Settings/Tools Tools CalculatorTo use the calculator Press O Settings/Tools Tools Tip Calculator Using the Tip CalculatorTo calculate tips 145 Using the Stop Watch Using the World ClockTo view the time in different cities around the world To use the stop watch Using the Currency Converter To use the currency converter147 Using the Unit Converter Press O Settings/Tools Tools Unit ConverterTo use the unit converter Using the Notepad Using Voice RecordsRecording Voice Records Playing Voice Records Changing Voice Record SettingsTo play the Voice Records you have recorded To change your Voice Record maximum length and tone Using Other Voice Record Options To rename, set as ringer, or delete a Voice Record151 Using Your Phone’s Voice Services Using Your Phone’s Voice Services Voice Services Using Call Name or #Calling Contacts Entries To place a phone call to a Contacts entry Calling Phone Numbers Digit Dialing Using Send Voice SMS Name or #To call a number that is not stored in your Contacts To send an SMS Voice message Using Send Text Name or # To launch Text Messaging and address a message155 Using Send Picture Name or # To launch Picture Mail and address a messageWork Using Choice Lists Setting Up Voice RecognitionTo enable or disable Choice Lists Sensitivity To adjust the Sensitivity setting Adapting Digit DialTo adapt Digit Dial to your voice Customizing Audio Prompts To turn audio prompts on or off159 Adjusting Audio Prompt Speed and Volume To adjust the speed or volume of name playbackSelect Sound Name Settings Speed or Volume Using Go To App Working With Voice RecognitionLookup Name To see and hear status information Using Check Item Using the Built-in Camera Camera163 Taking Pictures Using the Built-in CameraTo take a picture Press O Pictures Camera Shortcut 165 After Picture Options Camera Options Using the Zoom Setting the Self TimerTo begin the Self Timer To use the zoom My Albums Storing PicturesMy Albums Options To view the pictures stored is the In Phone folder 169 Sending Pictures Sending Pictures From My AlbumsTo send pictures from My Albums To send pictures from the Messaging menu Sending Pictures From MessagingPress O Messaging Send Message Picture Mail 171 Using Sprint Picture Mail To register your Sprint Picture Mail account Registering Your Sprint Picture Mail AccountPress O Pictures My Albums Online Albums 173 Visiting the Sprint Picture Mail Web Site Uploading PicturesViewing Pictures Sending Pictures Working With Pictures Stored OnlineManaging Pictures Sharing Albums Downloading Pictures to Your PhoneTo download pictures from the Sprint Picture Mail Web site To send an album from the Sprint Picture Mail Web site Service Features Service Features The Basics Service Features The Basics Setting Up Your Voicemail Using VoicemailService Voicemail Notification Using Another Phone to Access Messages Using One-Touch Message AccessSending an Incoming Call to Voicemail Retrieving Your Voicemail Messages Using Expert Mode Setting Up Group ListsVoicemail Options Voicemail-to-Voicemail Message CallbackVoicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Message Forwarding Clearing the Message Icon Voicemail-to-Voicemail Receipt RequestExtended Absence Greeting Voicemail Menu Key Sending a Text Message Using SMS Text MessagingTo compose an SMS Text message 185 Replying to SMS Text Messages Text Messaging InboxTo reply to an SMS Text message Using Preset Messages Using SMS Voice MessagingActivating SMS Voice Messaging To activate SMS Voice messages Composing SMS Voice Messages Playing an SMS Voice MessageTo play an SMS Voice message from the main menu To compose an SMS Voice message To reply to an SMS Voice message Replying to SMS Voice MessagesSelect Voice SMS 189 To switch back to the first caller Using Caller IDResponding to Call Waiting To respond to an incoming call while you’re on a call Making a Three-Way Call To make a Three-Way Call191 Using Call Forwarding To activate Call ForwardingTo deactivate Call Forwarding Press O Settings/Tools Settings Phone Info Phone Software To update your phones softwareUpdating Phone Software 193 Data Services Data Services Data Services Applications Data Services195 Launching a Data Connection Your User NameFinding Your User Name To find your user name Navigating the Web Connection Status and IndicatorsSoftkeys 197 Selecting Scrolling Going Home Going BackTo go back one To return to the home page from any other Web To access the download menus Accessing the Download MenusPress O My Content To access the download menus from the Web browser Downloading an Item To download a selected item201 Using My Content Manager To access My Content Manager from the WebTo download purchased content from My Content Manager 203 Exploring the Web Using the Browser MenuOpening the Browser Menu To open the browser menu 205 To create a bookmark Creating a Bookmark Accessing a Bookmark Deleting a BookmarkGoing to a Specific Web Site Restarting the Web Browser Reloading a WebTo reload refresh a Web To restart the Web browser 209 Data Services FAQs Settings Data Services Data Services Off Can I sign out of data services? Sprint Voice Command Voice Command211 Getting Started With Sprint Voice Command Sprint Voice CommandIt’s Easy to Get Started 213 Creating Your Own Address Book To make a call with Sprint Voice Command Making a Call With Sprint Voice Command Getting Information With Sprint Voice Command To access information using Sprint Voice Command215 216 Safety and Warranty Information Important Safety Information Important Safety InformationImportant Safety Information 217 General Precautions Safety and General Information AgION Antimicrobial- Built-in Protection for Your Phone219 Benefits of AgION1 SafetyHow It Works Accreditation Exposure to Radio Frequency RF Energy Portable Radio Product Operation and EME Exposure221 Operational Precautions Two-Way Radio OperationProduct Operation RF Energy Interference/Compatibility Follow Instructions to Avoid Interference ProblemsExternal Antenna Care Implantable Medical Devices Operational Warnings Driving PrecautionsAutomobile Air Bags Potentially Explosive Atmospheres Damaged Products Batteries and Chargers225 Symbol Definition Choking HazardsGlass Parts Seizures/Blackouts Repetitive Motion227 Hearing Aid Compatibility With Mobile Phones 229 Specific Absorption Rate Data 231 Information From the World Health Organization Product Registration Owner’s RecordPhone Guide Proprietary Notice Wireless The New Recyclable Export Law Assurances233 California Perchlorate Label Smart Practices While Driving Drive Safe, Call SmartSM235 Important Safety Information 237 Declaration of Conformity Important Safety Information Warranty Manufacturer’s WarrantyManufacturer’s Warranty 239 Motorola Limited Warranty For the United States and Canada What Does this Warranty Cover?Products and Accessories 241 Exclusions Software Who Is Covered?Products Covered How to Obtain Warranty Service or Other Information What Will Motorola Do?243 What Other Limitations Are There? 245 Service and Repairs Index Index Index 247 Talk Accessibility