Motorola VE20 Getting Help

6 Section 1A. Setting Up Service

else receives the bill for your Sprint service), you can

get a sub-account password at www.sprint.com.

Voicemail Password

You’ll create your voi cemail password (or passcode)

when you set up your voicemail. See “Setting Up Your

Voicemail” on page 5 for more information on your

voicemail password.

Sprint Power Vision Password

With your Sprint Power Vision phone, you may elect to

set up an optional Sprint Power Vision password to

control access and authorize Premium Service

purchases.

For additional information, or to change your

passwords, sign on to www.sprint.com or call Sprint

Customer Service at 1-888-211-4727.

Getting Help

Managing Your Account

Online: www.sprint.com

䢇Access your account information.

䢇Check your minutes used (depending on your Sprint

service plan).

䢇View and pay your bill.

䢇Make your life easier by enrolling in Sprint online

billing and automatic payment.

䢇Purchase accessories.

䢇Shop for the latest phones.

䢇View other Sprint service plans and options.

䢇Learn more about Sprint Power Vision and other

great products like games, ringers, screen savers,

and more.

Contents

Main Page Table of Contents 1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . 2 Section 2: Your Phone. . . . . . . . . . . . . . . . . 9 2A. Phone Basics . . . . . . . . . . . . . . . . . . . . . . . 10 2B. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 2D. Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 2E. History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 2F. Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 2G. Calendar and Tools . . . . . . . . . . . . . . . . . . 70 2H. Voice Services . . . . . . . . . . . . . . . . . . . . . . . 76 Section 3: Sprint Service . . . . . . . . . . . . 111 3A. Sprint Service Features: The Basics . . 112 Section 4: Safety and Warranty 3B. Sprint Power Vision . . . . . . . . . . . . . . . . . 124 3C. Enter tainment: TV and Music . . . . . . . . 143 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 i Introduction Your Phones Menu iii Messaging Get Stuff Pictures iv 2: Fun Tools 2: Camcorder Contacts Settings/Tools 1: Settings 1: Display 2: Sounds v vi 2: Tools Page 2 Section 1A. Setting Up Service Section 1A Setting Up Service Setting Up Your Phone 1. Section 1A. Setting Up Service 3 2. 3. 4 Section 1A. Setting Up Service Activating Your Phone Section 1A. Setting Up Service 5 Setting Up Your Voicemail 1. 2. Sprint Account Passwords Account Username and Password 6 Section 1A. Setting Up Service Getting Help Managing Your Account Online: www.sprint.com Section 1A. Setting Up Service 7 From Your Sprint Phone From Any Other Phone Sprint 411 Sprint Operator Services Page Page 10 Section 2A. Phone Basics Section 2A Phone Basics you through the basic functions and calling features of your phone. Your Pho ne Section 2A. Phone Basics 11 Key Functions 1. 2. 3. 4. Viewing the Display Screen Section 2A. Phone Basics 13 14 Section 2A. Phone Basics Features of Your Phone Section 2A. Phone Basics 15 Accessories Turning Your Phone On and Off Turning Your Phone On 16 Section 2A. Phone Basics Turning Your Phone Off Using Your Phones Battery and Charger Battery Capacity Section 2A. Phone Basics 17 Battery Use and Battery Safety 18 Section 2A. Phone Basics Installing the Battery 1. 2. Removing the Battery 1. 2. 3. Charging the Battery Using the Phone Charger 1. 2. 3. 20 Section 2A. Phone Basics Navigating Through the Menus Selecting Menu Items 1. 2. 3. 4. Section 2A. Phone Basics 21 22 Section 2A. Phone Basics Shortcuts and Favorites Help Displaying Your Phone Number Making and Answering Calls Making Calls 1. 2. Section 2A. Phone Basics 23 Dialing Options Answering Calls 1. 2. 24 Section 2A. Phone Basics Missed Call Notification Calling Emergency Numbers N Section 2A. Phone Basics 25 1. 2. In-Call Options 26 Section 2A. Phone Basics End-of-Call Options Saving a Phone Number 1. 2. Section 2A. Phone Basics 27 Dialing and Saving Phone Numbers With Pauses 3. 1. 2. 4. Plus (+) Code Dialing Using Abbreviated Dialing 1. 2. Dialing From the Contacts List 2. Entering Text Selecting a Text Input Mode 1. 2. 30 Section 2A. Phone Basics Entering Characters Using Predict English Text Input 1. 2. = to erase a single character. Press and hold = 3. Entering Characters Using Multi-Tap Mode 32 Section 2A. Phone Basics Entering Numbers and Symbols 1. 2. Section 2B. Settings 33 Section 2B Settings Sound Settings Ringer Types Selecting Ringer Types for Voice Calls 1. Selecting Ringer Types for Messages 1. 2. 3. 4. Adjusting the Phones Volume Settings 1. 2. 3. Alert Notification Display Settings Changing the Text Greeting 1. 2. 3. Changing the Backlight Time Length 1. 2. Keypad Light Sensor 2. Changing the Clock Display 1. 2. Changing the Screen Saver Section 2B. Settings 39 Location Settings 1. 2. 3. 40 Section 2B. Settings Messaging Settings Text Messages Setting Message Notification 1. 2. Adding a Customized Signature Setting a Callback Number 1. 2. Managing Preset Messages 2. Airplane Mode 1. 2. Section 2B. Settings 43 TTY Use With Sprint Service 1. 2. 3. 44 Section 2B. Settings Phone Setup Options 1. Shortcuts 1. 2. 3. Calling Options 1. Auto-Answer Mode 2. Setting Abbreviated Dialing Display Language 1. Voice Guide 2. 3. Section 2B. Settings 47 Updating Phone Software 1. 2. 3. 4. 48 Section 2B. Settings Section 2C. Security 49 Section 2C Security Accessing the Security Menu 1. 2. Using Your Phones Lock Feature Using Special Numbers 1. 2. 3. Section 2C. Security 51 4. Limiting the Use of Your Phone Limiting Access to Contacts 1. 2. Limiting Data Access Erasing Phone Content 1. 2. 3. Section 2C. Security 53 Resetting Your Phone 1. 2. 4. Security Features for Sprint Power Vision Roaming Understanding Roaming Recognizing the Roaming Icon on the Display Screen Roaming on Other Digital Networks Section 2D. Roaming 55 Setting Your Phones Roam Mode 1. 2. 56 Section 2D. Roaming Using Call Guard 2. 1. 2. 1. Using Data Roam Guard 1. 2. 58 Section 2E. History Section 2E History Viewing History 1. 2. Section 2E. History 59 History Options Making a Phone Call From History 1. 2. 60 Section 2E. History Saving a Phone Number From History 1. 2. 3. Prepending a Phone Number From History Erasing History 62 Section 2F. Contacts Section 2F 6. Contacts Adding a New Contacts Entry 1. 2. 3. 4. 5. Finding Contacts Entries 3. Finding Contacts by Name 1. 2. 3. 4. Contacts Entry Options Adding a Phone Number to a Contacts Entry Editing a Contacts Entrys Phone Number Assigning Speed Dial Numbers Editing a Contacts Entry Section 2F. Contacts 67 Selecting a Ringer Type for an Entry 1. 2. 3. 4. 5. Wireless Backup Activating and Deactivating Wireless Backup 1. 2. 3. Viewing Your Wireless Backup Status 1. 2. Setting the Wireless Backup Alert 1. Calendar and Tools Using Your Phones Calendar Adding an Event to the Calendar 2. 3. 4. Event Alert Menu Viewing Events 1. 2. 3. Going to Todays Calendar Menu Using Your Phones Alarm Clock 1. 2. 3. 4. Section 2G. Calendar and Tools 73 Using the Calculator 1. 2. 3. Using the Tip Calculator 1. 2. 3. Using the Stopwatch Using the Currency Converter Using the Unit Converter Using the Notepad 76 Section 2H. Voice Services Section 2H Voice Services Using Automatic Speech Recognition (ASR) Calling Contacts Entries 2. Section 2H. Voice Services 77 Calling Phone Numbers (Digit Dialing) 2. 3. Send an SMS Voice Message 2. Setting Up ASR Adapting Digit Dialing Section 2H. Voice Services 79 2. 3. Customizing Audio Prompts 2. 80 Section 2H. Voice Services Working With ASR Lookup a Contacts Entry 2. Launch an Application 2. Check the Phone 1. 2. Managing Voice Memos Recording Voice Memos Playing Voice M emos Section 2H. Voice Services 83 Changing Voice Memo Settings 4. 1. 2. 3. 4. 5. microSD Card Using Your Phones microSD Card and Adapter Using the microSD Card Inserting the microSD Card 1. Page Removing the microSD Card Using the microSD Adapter Section 2I. microSD Card 87 4. Copying Music to the microSD Card to Play on Your Phone Formatting the microSD Card Section 2J. Camera 89 Section 2J Camera Taking Pictures 1. 2. 3. 4. 90 Section 2J. Camera 5. Section 2J. Camera 91 Registering Your Sprint Picture Mail Account 1. 2. 3. S 92 Section 2J. Camera Camera Mode Options Setting the Self-timer 1. 2. Section 2J. Camera 93 Recording Videos 1. 94 Section 2J. Cam era 2. 3. Video Mode Options Section 2J. Camera 95 Selecting Video Settings 96 Section 2J. Camera My Album 1. 2. Storing Pictures and Videos Section 2J. Camera 97 Setting Storage Options 1. 2. 3. In Phone Folder 2. microSD Picture and Video Folders Storing Pictures in Your microSD Card 2. 3. Storing Videos in Your microSD Card Section 2J. Camera 99 Sending Sprint Picture Mail Sending Pictures and Videos From My Albums 1. 2. 3. 4. Sending Pictures and Videos From Messaging 1. 2. 3. 4. 5. Section 2J. Camera 101 Managing Sprint Picture Mail Using the Sprint Picture Mail Web Site 1. 2. Managing Online Pictures and Videos from Your Phone Uploading Pictures Sending Online Sprint Picture Mail Section 2J. Camera 103 1. 2. Working With Pictures Stored Online Managing Pictures 1. 2. 3. 4. Downloading Pictures and Videos to Your Phone Sharing Albums Section 2K. Bluetooth 105 Section 2K Bluetooth Turning Bluetooth On and Off 1. 2. 1. Using the Bluetooth Settings Menu 1. 2. Section 2K. Bluetooth 107 Bluetooth Profiles 108 Secti on 2K. Bluetooth Pairing Bluetooth Devices 1. Paired Devices 1. 2. Transferring Files Between Your Phone and Your Computer Page Page 112 Section 3A. Sprint Service Features: The Basics Section 3A Sprint Service Features: The Basics Using Voicemail Setting Up Your Voicemail 1. 2. Section 3A. Sprint Service Features: The Basics 113 Voicemail Notification New Voicemail Message Alerts Sending an Incoming Call to Voicemail Retrieving Your Voicemail Messages 114 Section 3A. Sprint Service Features: The Basics Using One-Touch Message Access Using the Menu Keys on Your P hon e t o A cce ss Your Messages. Using Another Phone to Access Messages 1. 2. 3. Voicemail Key Guide Voicemai l Option s Using Expert Mode Setting Up Group Distribution Lists Sprint Callback Voicemail-to-Voicemail Message Voicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail Receipt Request Extended Absence Greeting Clearing the Message Icon Voicemail Menu Key Using SMS Text Messaging Sending a Text Message Section 3A. Sprint Service Features: The Basics 119 4. 1. Accessing SMS Text Messages 1. 2. 3. Using Preset Messages Using SMS Voice Messaging Activating SMS Voice Messaging 1. 2. Playing an SMS Voice Message Using Caller ID 1. 2. 3. Responding to Call Waiting 122 Section 3A. Sprint Service Features: The Basics Making a Three-Way Call 1. 2. N 3. 4. Using Call Forwarding 124 Section 3B. Sprint Power Vision Section 3B Sprint Power Vision Sprint Power Vision Applications Section 3B. Sprint Power Vision 125 Getting Started With Sprint Power Vision Your Use r Na me Finding Your User Name 126 Section 3B. Sprint Power Vision Updating Your User Name Launching a Web Connection The Sprint Power Vision Home Page Section 3B. Sprint Power Vision 127 Net Guard Data Connection Status and Indicators 128 Section 3B. Sprint Power Vision Navigating the Web Softkeys Scrolling Selecting Section 3B. Sprint Power Vision 129 Accessing Messaging Using Email Getting Started With Email 1. 2. 3. Accessing Email 1. Section 3B. Sprint Power Vision 131 2. Accessing Sprint Instant Messaging 1. 2. 3. 132 Section 3B. Sp rint Power Vision 4. Downloading Content Accessing the Download Menus 1. 2. Section 3B. Sprint Power Vision 133 Selecting an Item to Download Downloading an Item 1. 2. 134 Section 3B. Sprint Power Vision Using My Stuff 1. 2. 3. Section 3B. Sprint Power Vision 135 Exploring the Web Using the Browser Menu 136 Section 3B. Sp rint Power Vision Opening the Browser Menu Creating a Bookmark 1. 2. Accessing a Bookmark Deleting a Bookmark Going to a Specific Web Site 138 Section 3B. Sp rint Power Vision Reloading a Web Page On Demand Initializing Your On Demand Service 1. 2. Section 3B. Sprint Power Vision 139 Accessing On Demand Information 1. 2. 3. 1. 2. Phone as Modem Setting Up a Data Connection With Your Computer 1. 2. 3. Sprint Power Vision FAQs 142 Section 3B. Sprint Power Vision Section 3C. Entertainment: TV and Music 143 Section 3C Entertainment: TV and Music TV Your Sprint TV Channel Options 144 Section 3C. Enter tainment: TV and Music Watching TV 1. 2. 3. 4. Section 3C. Entertainment: TV and Music 145 3. 8. 4. 5. Music Sprint Music Store Accessing the Sprint Music Store 1. 2. 3. 4. Playing Music From the Sprint Music Store Accessing the Music Player 1. 2. 148 Section 3C. Enter tainment: TV and Music Backing Up Your Downloaded Music Files 1. 2. 3. Section 3C. Entertainment: TV and Music 149 Multitasking 1. 2. 3. 4. 5. Receiving an Incoming Call While Playing Music 1. 2. Section 3C. Entertainment: TV and Music 151 Streaming Music 1. 2. Page Page 154 Section 4A. Imp ortant Safety Information Section 4A Important Safety Information General Precautions Note Maintaining Safe Use of and Access Using Your Phone Near Other Electronic Devices Turning Off Your Phone Before Flying Section 4A. Important Safety Information 155 to Your Phone Using Your Phone With a Hearing Aid Device Note Section 4A. Important Safety Information 157 M-Ratings: T-Ratin gs: Getting the Best Hearing Device Experience With Your Phone 1. 158 Section 4A. Imp ortant Safety Information Caring for the Environment by Recycling Protecting Your Battery Disposal of your Mobile Device and Accessories Disposal of your Mobile Device Packaging and Users Guide Caring for the Battery Radio Frequency (RF) Energy Knowing Radio Frequency Safety Understanding How Your Phone Operates 160 Section 4A. Important Safety Information Body-Worn Operation Specific Absorption Rates (SAR) for Wireless Phones FCC Radio Frequency Emission FCC Notice to Users Section 4A. Important Safety Information 161 Product Registration Online Product Registration: www.motorola.com/us/productregistration Owners Record 162 Section 4A. Important Safety Information User Guide Proprietary Notice Section 4B. Manufacturers Warranty 163 Section 4B Manufacturers Warranty Manufacturers Warranty What Does this Warranty Cover? 164 Section 4B. Manufacturers Warranty Products and Accessories Exclusions Section 4B. Manufacturers Warranty 165 Software Exclusions 166 Section 4B. Manufacturers Warranty Who Is Covered? What Will Motorola Do? How to Obtain Warranty Service or Other Information Section 4B. Manufacturers Warranty 167 What Other Limitations Are There? Service and Repairs Page Index