User Guide | WPS870G |
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Section 7: Troubleshooting
This section describes some situations that may arise and the solutions to them.
Contact Information
If you encounter printing difficulties, please refer to the appropriate section. If, after following the advice below and the Wireless Print Server still does not function properly, please access our website at http://www.motorola.com/broadband/consumers for the latest information.
You can also reach us 7 days a week, 24 hours a day at
Hardware and LAN Solutions
All of the Wireless Print Server's LEDs are off.
Check the power supply or power connection.
The Wireless Print Server unit cannot be found on the LAN, so configuration is not possible. If using the Wireless Interface to access:
Temporarily disable WEP on your other Wireless stations.
If using
If using "Infrastructure" mode, verify that the SSID of the WPS870G matches your Access Point’s SSID.
The Access Point itself has a blank (null) SSID.
If there is a setting "Broadcast SSID" or "Allow SSID of ANY", this setting should be enabled.
If using the Wired 10/100BaseT interface to access:
Check the Hub/Router/Switch. The link LED for the port to which the Wireless Print Server is connected should be On. If it is Off, there may be a problem in the network cable.
On the Wireless Print Server, check the LAN LED. If the LED is not On, the network connection is not working.
If using TCP/IP:
Ensure that there are no routers between the Wireless Print Server and the computer used for configuration.
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