Moxa Technologies Return Procedure, CP-132U Series User’s Manual A-3, Technical Reference

Technical Reference

Return Procedure

For product repair, exchange, or refund, the customer must:

$Provide evidence of original purchase.

$Obtain a Product Return Agreement (PRA) from the sales representative or dealer.

$Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product repair time.

$Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The PRA should be visible on the outside of the package, and include a description of the problem, along with the return address and telephone number of a technical contact.

CP-132U Series User’s Manual A-3