Troubleshooting | Multi-Tech Systems ISIHP-4U, ISIHP-4SD instruction

Troubleshooting

Troubleshooting

MultiModemISI Hybrid Series, ISIHP-2S/2U/4S/4U/4SD

141

Image 141

Multi-Tech Systems ISIHP-4U, ISIHP-4SD manual Troubleshooting

Contents

User Guide User Guide 88311551Revision B MultiModemISI Hybrid Model ISIHP-2S/2U/4S4U4SD Contents 142 Introduction Introduction Modems and Terminal Adapters of ISIHP-2S/2U Isdn Line Number Device 4S/4U Port # Device Peripiheral Component Interconnect PCI Communication Protocols for Isihp Ports Introduction Hardware Installation Safety Warnings Shipping ContentsIntroduction Computer Requirements Hardware Installation Procedure Side View ISIHP-4S/4U NT1 LED Indicators ISIHP-4U LEDs one LED per BRIISIHP-4S/4SD LEDs one LED per When lit, indicates active or voice connection on B-channel ISIHP-2S LED Indicators Lit, not flashing-Both U and S/T interfaces are active ISIHP-2U LED Indicators Software Installation Installing the Isihp in Windows NT 3.51/4.0 Software/Driver Installation Windows NT Software/Driver Installation Windows NT After the last Isihp card has been added, click Close To install terminal adapters Installing TAs & Modems to COM Ports in Windows NT Software/Driver Installation Windows NT Software/Driver Installation Windows NT General tab, click Add To install modems Software/Driver Installation Windows NT Software/Driver Installation Windows NT Software/Driver Installation Windows NT Software/Driver Installation Windows NT Addresses and IRQ Codes Removing Isihp Card and Driver in Windows NT 3.51/4.0 Network dialog box appears. Click the Adapters tabSelect Multi-Tech PCI ISI Card, and then click Remove Windows 95 Installation Installing the Isihp in Windows 95 and Windows Software/Driver Installation Windows Click Start, Settings, Control Panel, and then System Windows 98 InstallationTo Remove the Isihp Card &Drivers in Windows Select MultiTech ISI Card and then click Add/Remove Software/Driver Installation Windows Software/Driver Installation Windows To Remove the Isihp Card and Drivers in Windows Re-boot your computerTo remove the Isihp card To remove the drivers Installing TAs & Modems to COM Ports in Windows 95 /98 Software/Driver Installation Windows Software/Driver Installation Windows Windows will install the first terminal adapter. Click Next Software/Driver Installation Windows To install modems Windows 95/98 not applicable to -4SD Software/Driver Installation Windows 95/98 After the modem installs to the port, click Finish Software/Driver Installation Windows 95/98 Configuring the Terminal Adapter Removing the Driver Windows 95 onlyNorth American Users International Users Optional Settings S0= Isdn TA Configuration Utility Insert the Config Utility diskette into the floppy driveChoose Destination Location dialog box appears Welcome dialog box appears. Click Next Software/Driver Installation Software/Driver Installation Software/Driver Installation Software/Driver Installation ConfigMenu Configuration Utility ConfigMenu Menus Terminal Adapter AT Commands Software/Driver Installation NetWare Connect Novell Driver Installation Configuring Ports for NetWare ConnectRemoving the Driver Novell Examining media. Please wait … SCO Open Server 5 Driver Installation MultiTech Installation Script Printer base name selected Basename Length is one to four characters Activating Ports in SCO Open Server Record the setting you select for each port Removing the Driver SCO Open Server To install the Linux driver Linux Driver InstallationIrq2=XX Linux Driver Installation Directory Cat /proc/interrupts Miscellaneous Software/Driver Installation Service Upgrades and Support Limited Warranty AT Commands Registers Modes of Operation Modem AT Commands Command Editing Command Structure Has no function $ @ Configuration Storage & Recall , pModem Responses Result Codes , p Online Connection , p RS-232 Interface Controls, p &C Error Correction & DataCompression, p \N3 \N2 Dial Modifier Commands Dialing Commands Configuration Storage and Recall Commands Phone Number Memory Commands Fn Load Default Configuration Wn Store ConfigurationZn Reset Modem Yn Select Stored Configuration for Hard Reset En Echo Command Mode Characters Modem Response Result Code CommandsQn Result Codes Enable/Disable Vn Result Codes Verbose/Terse = 0, 1, 2, 3, 4, 5, 6, or Online Connection Commands Qn Asynchronous Communications ModeBn Answer Tone Dummy command Gn Guard Tones Cn Dummy Command CnData Calling Tone \Tn Inactivity Timer RS-232 Interface CommandsNn Modulation Handshake Yn Long Space Disconnect Dn Data Terminal Ready Control Error Correction and Data Compression Commands \Nn Error Correction ModesSn Data Set Ready Control Cn Data Compression Immediate Action Commands Flow Control Commands Bn Dummy commandKn Local Flow Control Selection \Qn Local Flow Control Selection Escape Sequences = 0 Default \J0\Xn XON/XOFF Pass-Through \Jn Data Buffer Control Force Answer Mode +++ATcrOn Go Back Online S0 Number of Rings Until Modem Answers Modem S-RegistersS1 Ring Count S2 Escape Code Character S3 Return Character S4 Line Feed CharacterS5 Backspace Character S6 Wait Time for Dial Tone S7 Time to Wait for CarrierS8 Pause Time for Comma S28 Enable / Disable V.34 Modulation S10 Carrier Loss Disconnect Delay TimeUnit decimal Range 0, 1-255 Default1 enabled S11 Tone Dialing Spacing and Duration S42 Enable / Disable Auto Rate S43 Enable / Disable V.32bis Start-up Auto ModeS37 Maximum Dial Line Rate S109 PCM Mode Control S89 Off-line TimeS108 Line Code Control Reading and Assigning S-Register Values Examples of Assigning ValuesExamples of Reading Values Modem Result Codes AT Commands that Affect S-Registers Busy signal detected Invalid charactersNo dial tone detected Number Delay is in effect for the dialedDialed number is blacklisted Blacklist is full Terminal Adapter AT Commands Entering AT CommandsCode Error Correction Command execution Command Implementation , p ATTopic Description Switch Configuration, p %A97 Serial Port Configuration, p EnN1, !N2, !DN1, !DN2, !EN1, !EN2 @Config Data Call Commands , pZn= $MBn Switch Configuration Commands Command Implementation C6=n Spid Default !C0=2 International-NET3 !C0=5 USA-US N1-1 D3=n TEI D3=241 Display Network Configuration Terminal Adapter AT Commands & S-Registers N1=n DN0 N1=n DN PPP protocol Sr=n Set S-Register Serial Port Configuration Commands Values Read S-RegisterVaries Xn Connect Messages Cn DCD Control Values n = 0, 1, or 2 Default &C1 DCD normal Reset to Stored Profile Values none Default noneDefault &D1 Exits Data Mode and reenters AT command mode C0 DCD is forced high at all times Values n = 3-7, 12 En Flow Control E12 Disables pacing &E13 Enables pacing Default &R1 CTS forced high Fn Load Quick Setup Profile#Xn Send Single/Multiple Xoff Characters Values n = 0 or Rn CTS Control Values n = 0, 1, or Vn View Port Configuration Parameters Sn DSR Control Values n = 0, 1, or 2 Default &S1 DSR normal 14082345678 16125551212 14089876543 Wn Store Active Profile 4258513 16126313550 12138880123 Values n = Default n/aDSn Dialing a Stored Telephone Number $Dn Persistent DTR Dialing @P3=n Parity at Power-Up Values n = 0-4 Default @P3=4 None @P4=n Data Bits Values n = 7 or@P6=n Stop Bits Values n = 1 or Answer Call Values none Default none Data Call CommandsHn Hang Up Values n = 0 or 1 Default H0 Dn Dial Terminal Adapter S-Registers @CONFIG Start ConfigMenu Values none Default none S2 Escape Character Unit Decimal Ascii code Range S0 Number of Rings Until Answer S7 Wait for Connection Abort Timer S3 Carriage Return Character Unit Decimal Ascii code RangeS4 Line Feed Character Unit Decimal Ascii code Range S25 DTR Drop Time Unit 100 ms Range 0, 1-255 Default S10 DCD Drop Time Unit 50 ms Range 0-254, 255 DefaultS30 On-line Inactivity Timer S32 Escape Sequence Timeout Unit S34 Maximum Escape Sequence LengthS50 Caller Line ID CLI Unit Decimal Ascii code Range 0 or S52 Auto-Protocol Detection Range Default Default 1 DetectS54 Force 56 Kbps B-Channel Data Rate S55 Pots Port Call Control S56 Calling Party Number IE Settings S17S18 S57 Called Party Number IE Settings PrivateS75 Maximum V.110 Buffer Size S80 Persistent DTR Dialing Delay S76 V.110 Network RateS77 V.110 Network Rate Control Connect 1200/V.110 Terminal Adapter Result CodesConnect 600/V.110 10T Connect 2400/V.110 Offline Command Mode Using AT Commands to Operate the Terminal Adapter Online Command Mode Data ModeMaking a Call Dialing Answering a Call Answering Using Call Steering Hanging UpRings Make sure that the TA is offline 140 MultiModemISI Hybrid Series, ISIHP-2S/2U/4S/4U/4SD Troubleshooting Terminal adapter does not respond to commands MultiModemISI Hybrid Series, ISIHP-2S/2U/4S/4U/4SD 143 Terminal adapter dials but cannot make a connection You cannot place two simultaneous data calls You can place data calls but not voice calls, or vice versaTerminal adapter disconnects while online Call see Chapter File transfer appears slower than it should Terminal adapter cannot connect when answeringData is being lost There are garbage characters on the monitor Regulatory Information FCC Part 68 Telecom Regulatory Agency Information Federal Communications Commission Statement FCC Fax Warning Industry Canada Canadian Limitations Notice EMC, Safety, and Terminal Directive Compliance MultiModemISI Hybrid Series, ISIHP-2S/2U/4S/4U/4SD 153 Introduction Index Interface 15 safety warnings 12 SCO Open Server 5 62 service