Chapter 6 - Service, Warranty and Tech Support
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Tech Support
Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the
most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-
800-972-2439. Please fill out the RouteFinder information (below), and have it available when you
call. If your RouteFinder requires service, the tech support specialist will guide you on how to send in
your RouteFinder (refer to the next section).

Recording RouteFinder Information

Please fill in the following information on your Multi-Tech RouteFinder. This will help tech support in
answering your questions. (The same information is requested on the Warranty Registration Card.)
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
The model and serial numbers are on the bottom of your RouteFinder.
Please note the type of external link device that is connected to your RouteFinder before calling tech
support. Also, note the status of your RouteFinder including LED indicators, screen messages,
diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space
below to note the RouteFinder status:
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