Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper feeding problems

CONDITION

SUGGESTED SOLUTIONS

 

 

Paper jams during printing.

Clear the paper jam (See "Clearing paper jams" on page56).

Paper sticks together.

Check the maximum paper capacity of the tray (See "Print media specifications" on

 

page71).

 

Make sure that you are using the correct type of paper (See "Print media

 

specifications" on page71).

 

Remove paper from the tray and flex or fan the paper.

 

Humid conditions may cause some paper to stick together.

Multiple sheets of paper do

Different types of paper may be stacked in the tray. Load paper of only one type, size,

not feed.

and weight.

Paper does not feed into

Remove any obstructions from inside the machine.

the machine.

Paper has not been loaded correctly. Remove paper from the tray and reload it

 

correctly.

 

There is too much paper in the tray. Remove excess paper from the tray.

 

The paper is too thick. Use only paper that meets the specifications required by the

 

machine (See "Print media specifications" on page71).

 

If an original does not feed into the machine, the document feeder rubber pad may

 

require to be replaced. Contact a service representative.

The paper keeps jamming.

There is too much paper in the tray. Remove excess paper from the tray.

 

An incorrect type of paper is being used. Use only paper that meets the

 

specifications required by the machine (See "Print media specifications" on page71).

 

There may be debris inside the machine. Open the front door and remove any

 

debris.

 

If an original does not feed into the machine, the document feeder rubber pad may

 

need to be replaced. Contact a service representative.

Printing problems

 

CONDITION

POSSIBLE CAUSE

SUGGESTED SOLUTIONS

 

 

 

The machine does not

The machine is not receiving

Check the power cord connections.

print.

power.

 

Check the machine for the following:

The front door is not closed. Close the front door.

Paper is jammed. Clear the paper jam (See "Clearing paper jams" on page56).

No paper is loaded. Load paper (See "Loading paper in the tray" on page29).

The toner cartridge is not installed. Install the toner cartridge.

If a system error occurs, contact your service representative.

 

The machine is malfunctioning.

Check the display message on the control panel

 

 

to see if the machine is indicating a system error.

 

 

Contact a service representative.

 

 

 

Pages print, but they are

The toner cartridge is defective or

Redistribute the toner, if necessary.

blank.

out of toner.

If necessary, replace the toner cartridge.

 

 

 

 

Some parts, such as the controller

Contact a service representative.

 

or the board, may be defective.

 

 

 

 

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.

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Muratec F-116 manual Solving other problems, Paper feeding problems, Printing problems, Printing quality problems