CONDITION | SUGGESTED SOLUTION |
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Frequent copy paper jams | • Fan the stack of paper, then turn it over in the tray. Replace the paper in the tray with |
occur. | a fresh supply. Check/adjust the paper guides, if necessary. |
| • Ensure that the paper is the proper paper weight. |
| • Check for copy paper or pieces of copy paper remaining in the machine after a paper |
| jam has been cleared. |
Toner cartridge produces | • Your originals may contain pictures, solids, or heavy lines. For example, your |
fewer copies than | originals may be forms, newsletters, books, or other documents that use more toner. |
expected before running | • Turn the machine off and back on. |
out of toner. |
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Fax problems |
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CONDITION | SUGGESTED SOLUTIONS |
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|
The machine is not | • Unplug the power cord and plug it in again. |
working, there is no | • Ensure that there is power being supplied to the electrical outlet. |
display, or the buttons are |
|
not working. |
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No dial tone. | • Check that the phone line is properly connected. |
| • Check that the phone socket on the wall is working by plugging in another phone. |
The numbers stored in | Make sure that the numbers are stored in memory correctly. Print a Phone Book list |
memory do not dial | (See "Setting up address book" on page39). |
correctly. |
|
The original does not feed | • Make sure that the paper is not wrinkled and you are inserting it in correctly. Check |
into the machine. | that the original is the right size, not too thick or thin. |
| • Make sure that the document feeder is firmly closed. |
| • The document feeder rubber pad may need to be replaced. Contact a service |
| representative. |
Faxes are not received | • The receiving mode should be set to fax. |
automatically. | • Make sure that there is paper in the tray. |
| • Check to see if the display shows any error message. If it does, clear the problem |
The machine does not | • Make sure that the original is loaded in the document feeder. |
send. | • Check the fax machine you are sending to, to see if it can receive your fax. |
The incoming fax has | • The fax machine sending you the fax may be faulty. |
blank spaces or is of | • A noisy phone line can cause line errors. |
| • Check your machine by making a copy. |
| • A toner cartridge has reached its estimated cartridge life. Replace the toner cartridge |
| (See "Replacing the toner cartridge" on page68). |
Some of the words on an | The fax machine sending the fax had a temporary document jam. |
incoming fax are stretched. |
|
The machine dials a | The other fax machine may be turned off, out of paper, or cannot answer incoming |
number, but the | calls. Speak with the other machine operator and ask her/him to solve out the problem. |
connection with the other |
|
fax machine fails. |
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Faxes do not store in | There may not be enough memory space to store the fax. If the display indicating the |
memory. | memory status shows, delete any faxes you no longer need from the memory, and then |
| try to store the fax again. Call for service. |
Blank areas appear at the | You may have chosen the wrong paper settings in the user option setting. For details |
bottom of each page or on | about paper settings (See "Setting the paper size and type" on page30). |
other pages, with a small |
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strip of text at the top |
|
