Manuals / Canon / Computer Equipment / All in One Printer

Canon L240 If You Cannot Solve a Problem, Serial number, Place of purchase Nature of problem

Models: L240 L290

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Page 175

If You Cannot Solve a Problem

If you cannot solve the problem after having referred to the information in this chapter, contact your local authorised Canon dealer or the Canon help line.

Canon’s support personnel are trained in the technical support of Canon’s products and will able to help you with your problem.

Attempting to repair the FAX yourself may void the limited warranty.

Note

If the FAX makes strange noises, emits smoke or strange smells, unplug it immediately and contact your local authorised Canon dealer or the Canon help line.

Caution Do not attempt to disassemble or repair the unit yourself.

If you need to contact Canon directly, make sure you have the following information:

•Product name FAX-L240 or FAX-L290

•Serial number

The serial number is on the label located at the back of the unit.

•Place of purchase

•Nature of problem

•Steps you have taken to solve the problem and the results

Troubleshooting

Chapter 13

Troubleshooting 13-21

Page 175

Image 175

Canon L240, L290 manual If You Cannot Solve a Problem, Serial number, Place of purchase Nature of problem

Contents

User’s Guide FAX L240/L290Trademarks CopyrightModel Name 200-240 V model Laser Safety InformationChapter 3 Registering Information ContentsChapter 2 Setting Up Chapter 1 IntroductionChapter 6 Speed Dialling Chapter 5 Paper HandlingChapter 7 Sending Faxes Chapter 8 Receiving Faxes Chapter 9 Special FeaturesChapter 11 Reports and Lists Chapter 12 MaintenanceChapter 13 Troubleshooting Chapter 10 CopyingAppendix C Options Chapter 14 Summary of SettingsAppendix A Specifications Appendix B FAX-L290 InstructionsIntroduction ChapterIntroduction Important Safety InstructionsIntroduction Type Conventions Used in This GuideChapter Chapter Customer SupportThe buttons you press appear in this typeface Stop IntroductionHandling and Maintenance Important Safety InstructionsLocation Power Supply Setting Up Chapter Setting UpUnpacking the FAX Chapter warranty serviceSetting Up Setting Up2 Use both hands to gently Removing Shipping MaterialsSetting Up ChapterSetting Up Assembling the FAXFollow this procedure to assemble your FAX Setting UpMaking Connections Connecting the Telephone Line Cord and External DevicesChapter unit, due to varying specificationsSetting Up Setting UpSetting Up Connecting the Power CordBefore connecting the power cord, see Power Supply, p Follow this procedure to connect the power cordin step Setting the Language and CountryDATAIf COUNTRYENTRYSELECTOKdoes not appear after If COUNTRYSELECTappears after DATAENTRYOKin2-10 6 Press Set The FAX enters standby modeSetting Up p.14-10Chapter Main Components of the FAXSetting Up Setting Up2-12 Operation PanelSpecial Function Buttons Setting UpInstalling the Toner Cartridge Follow this procedure to install the toner cartridge in the FAX Use a firm, even pull to avoid breaking the seal Loading Paper 1 Remove the multi-purpose tray cover from the FAX Testing the FAX Registering Chapter Registering InformationInformation Lowercase Letter Guidelines for Entering Numbers, Letters, and SymbolsRegistering Information ButtonEntering Letters Changing Between Number and Letter Modes1 Press 6to switch to uppercase letter mode Correcting a Mistake Entering SymbolsEntering Numbers TELEPHONE or is What is Sender Information?Registering Sender Information M ARKPress Data Registration Entering the Date and TimeRegistering Your FAX Number and Name Press Data RegistrationUseTELEPHONE or M to#. select UNIT 4 TYPEUse Nor Mto select TELLINE Setting the Telephone Line Type6 Use Nor Mto select the telephone line type setting you want Press Data RegistrationPREFX Dialling Through a SwitchboardRegistering the R Button 2 Press Data RegistrationIf you selected HOOKINGin step 3-10Registering Information Chapter2 Press Data Registration Setting the Summer TimeTHIWEWEEK IRSTFOURTH SECONDChapter SUNDAYsettings. e.g. OCTOBERLASTWEEK, andRegistering InformationRegistering Information 3-14Chapter Document Handling Chapter Document HandlingDocument Handling ChapterDocument Requirements Problem DocumentsScanned Area of a Document Loading Documents Problems With Multipage Documents2.5 cm Adding Pages to the Document in the ADFDocument Handling ChapterPaper Handling Chapter Paper HandlingPaper Handling Chapter1LONG Paper RequirementsOnion skin or very thin paper Selecting Paper for Your FAXPrintable Area Loading PaperPaper Path Selecting Face-Up or Face-Down Paper DeliverySelecting Paper Delivery table so that the pages can fall away from the You can also use face-up delivery whencopying or receiving a large number of pages In this case, place the FAX near the edge of a2 Press Data Registration Changing the Paper Size SettingTR LGL CUSTOMChapter CUSTOM2/SHORT1LONGDefault Paper HandlingNEnable toner saving Adjusting the Toner Saver SettingPress Data Registration Paper Handling 5-10Chapter Chapter Speed DiallingChapter Speed DiallingCoded Speed Dialling p What is Speed Dialling?Speed Dialling Methods One-Touch Speed Dialling pdialling button 01to 24 under which you Registering One-Touch Speed Dialling2 Press Data Registration Use or to select TELREGISTRATION8 Press Set twice 13 Use or to select ON REGULARTXIf you selected PSWD/SUBADDRESSin step If you selected REGULARTXin stepChapter dialling buttons. Stick the labels above each corresponding buttonone-touch speed dialling p Speed Dialling5 Use or to select CODEDSPEEDDIAL Registering Coded Speed Dialling2 Press Data Registration 3 Use or to select TELREGISTRATION16 characters, including spaces If you are unsure how to enter characters, see p8 Press Set twice 10 Press Set twiceREGULARTX Press Set Chapter when dialling6-12 Speed Diallingspeed dialling button Registering Group Diallingor GROUPDIAL To register a group under a one-touchTo register a group under a coded speed dialling code DiallingSpeed Sending a Document With Speed Dialling Using Speed DiallingCoded speed dialling code Coded speed dialling code Making a Telephone Call With Speed DiallingGROUPDIALLIST LISTPrinting Speed Dialling Lists CODEDChapter 1-TOUCH SPD DIAL LIST1-TOUCH SPD DIAL LIST 2 Detailed List Speed DiallingSpeed Dialling CODED SPEED DIAL LISTCODED SPEED DIAL LIST 2 Detailed List 6-20Speed Dialling GROUP DIAL LISTSpeed Dialling ChapterSpeed Dialling 6-22Chapter Chapter Sending FaxesScanning a Document into Memory for Delayed Sending Printing a Document Set for Delayed SendingSTANDARD Setting the Scanning ResolutionUPERFINE FAXPHOTODARKER Setting the Scanning ContrastLIGHTER STANDADCoded Speed Dialling Dialling MethodsRegular Dialling One-Touch Speed DiallingMemory Sending Sending Methodsif an error prevents complete transmission of the document Manual Sending Via the HandsetIf you hear a voice If you hear a high-pitched signal instead of a voiceIf you are sending a document using manual sending via the handset Cancelling SendingIf you are sending a document using memory sending Cancelling Automatic Redialling Redialling When the Line is BusyCancelling Manual Redialling What is Automatic Redialling?2 Press Data Registration Setting the Options for Automatic RediallingThe FAX prints an ERROR TX REPORT p 4 Use or to select TXSETTINGSIf you selected OFFin step If you selected ONin step7-12 One-touch speed diallingCoded speed dialling Regular diallingYou can enter the fax numbers in any order Scanning a Document into Memory for Delayed Sending Delayed Sending3 Press Delayed Transmission Regular dialling You can register up to 20 different delayed sending operationsOne-touch speed dialling Coded speed diallingSending Faxes Printing a Document Set for Delayed Sending2 Press Delayed Transmission 7-162 Press Delayed Transmission Deleting a Document Set for Delayed SendingA “ #” before the transaction number Sending Faxes 7-18Chapter Receiving Faxes Chapter Receiving FaxesReceiving Methods Fax/TelModeFaxSetting FAX ONLY MODEFAX Receiving Faxes Automatically FAX ONLY MODEPress Data Registration 11 Confirm that FaxOnly is displayed in the Setting Fax/Tel Mode Receiving Both Faxes and Telephone Calls Automatically Fax/Tel Mode2 Press Data Registration DISCONNECTto talk Setting the Options for Fax/Tel ModeWhat Happens When Fax/Tel Mode is Selected 4-+-18DISCONNECT is available for certain countries only Use or to select the DEFAULTACTIONRECEIVESwitch to receive mode The selectable duration varies depending on the countrySetting MANUAL MODE Receiving Faxes Manually MANUAL MODEReceiving a Fax Manually If you hear a voice If you hear a beep tone or silenceStart your conversation. If the caller wants to Setting ANS.MACHINE MODE Receiving With an Answering Machine ANS.MACHINE MODEUsing the FAX With an Answering Machine Cancelling Receiving Receiving Faxes in Memory When a Problem OccursReceiving While Performing Other Tasks Receiving Faxes 8-12Chapter Special Features Chapter Special FeaturesEntering Pauses in a Fax/Telephone Number Special DiallingSwitching Temporarily to Tone Dialling Confirming a Dial Tone Dialling Through a SwitchboardPrinting a List of Documents Stored in Memory Documents Stored in Memory2 Press Memory Reference Chapter Printing a Document Stored in MemorySpecial Features 2 Press Memory ReferenceCoded speed dialling Sending a Document Stored in Memory2 Press Memory Reference One-touch speed diallingRegular dialling Special Features2 Press Memory Reference Deleting a Document Stored in MemoryPolling Another Fax Machine What is Polling?Polling Polling ReceivingCoded speed dialling One-touch speed diallingRegular dialling Press Data Registration Cancelling Polling ReceivingSetting Up the Polling Box Polling SendingPage Page Scanning a Document into the Polling Box Changing or Deleting the Polling Box SettingsCHANGEDATA DELETFILE2 Press Data Registration Enabling Restriction of Your FAX Restricting Use of Your FAX2 Press Data Registration 8 Use Nor Mto select OFF Cancelling Restriction of Your FAX4 Use Nor Mto select SYSTEMSETTINGS Press Data Registration9 Press Set 10 Press Stop to return to standby modeSpecial Features Special FeaturesIf you selected ONin step WITHSENDERINFOREGSTEREDSENDER Restricting ReceptionSpecial Features 12 Press Stop to return to the standby mode10 Press Stop to return to standby mode Special Features9-22 Special FeaturesChapter Chapter CopyingChapter Copying3 Press Start/Copy TEXTDocuments You Can Copy Making CopiesMaking a Quick Single Copy Copying 10-4Chapter Reports and Lists Chapter Reports and ListsReports and Lists ChapterChapter Summary of Reports and Lists11-2 Reports and ListsReports and Lists ACTIVITY REPORTReports and Lists ChapterReports and Lists TX Transmission REPORTTHE SLEREXE COMPANY LIMITED 11-4Reports and Lists MULTI TX/RX Transaction REPORTReports and Lists ChapterReports and Lists 11-6Chapter Cleaning the FAX’s Exterior MaintenanceMaintenance MaintenanceCleaning the FAX’s Exterior Periodic CleaningCleaning the FAX’s Interior 12-4 6 Use both hands to close the front cover 7 Reconnect the power cordMaintenance Always hold the toner cartridge by its handleWhite sheet and scanning glass Cleaning the Scanner ComponentsSeparation guide and separation rollerMaintenance 7 Reconnect the power cord12-6 Chapter Replacing the Toner CartridgeMaintenance Maintenance4 Hold the toner cartridge by its handle and remove it from the FAX 9 Use both hands to close the front cover MaintenanceMaintenance Always hold the toner cartridge by its handleChapter 12-10 MaintenanceTroubleshooting TroubleshootingChapter Jams in the ADF Clearing JamsTroubleshooting Paper JamsJams in the Paper Delivery Slots Jams Inside the Unitso as to avoid injury The fixing assembly becomes extremely hot when the unit is inTroubleshooting DO NOT TOUCH THE FIXING ASSEMBLY DO NOT TOUCH THE BLACK1 MULTI-PURPOSE TRAY AREA 2 FIXING ASSEMBLY AREA 1 Multi-purpose tray areaThe fixing assembly becomes 2 Fixing assembly areafixing assembly Top edge of the jammed paper in the7 Use both hands to close the front cover Troubleshooting BUSY/NOSIGNALLCD Messages AUTOMesssageREDIALTroubleshooting CHECKPRINTERCHECKPAPERSIZE CHECKPOLLINGIDDOC.TOOLONG ECMTXLOADPAPER MEMORYFULLMEMORYUSED% NOTEL#NORXPAPER NOTAVAIABLESUBADDTXREJECT CANCELLEDRECíDINMEMORY SELECTPOLREJCTThe paper you are using may be causing the jams Paper Feeding ProblemsFaxing Problems Sending ProblemsECM may be disabled Cannot send using Error Correction Mode ECMAn error may have occurred during sending The subaddress and/or password are incorrectNo automatic switching between telephone and fax calls Receiving ProblemsFax/Tel Mode, ANSMACHINE.MODE, or NETSWITCH Errors occur frequently while sendingCannot receive a document manually You may not be using the correct paper typeError Correction Mode ECM may be disabled The toner cartridge may not be installed properlyMEMORY FULL appears in the LCD when making multiple copies Copying ProblemsCannot receive using Error Correction Mode ECM Errors occur frequently while receivingThe power cord may not be plugged in securely Telephone ProblemsPrinting Problems Alarm light is lit and the FAX beeps while printingPaper jams occur You may not be using the correct paper delivery slotPrintout does not match paper size Printout is skewedNothing appears in the LCD General ProblemsFAX has no power The power cord may not be supplying powerSerial number If You Cannot Solve a ProblemPlace of purchase Nature of problem Steps you have taken to solve the problem and the resultsIf a Power Cut Occurs Summary of Settings Chapter Summary of SettingsUnderstanding the Menu System Printing a List to Check the Current SettingsUSERSETTINGSp Accessing the MenusEPORT RegistrationSCANCONTRST USER SETTINGS MenuSettingDATE&TIME DARKERINSIRXREPORT If you select PRINTERRORONLYor OUTPUTYESREPORT SETTINGS Menu SettingTXREPORT22MIN TIMEOUTTX Transmission SETTINGS Menu 1TMES2TIMES RX Reception SETTINGS MenuSWITCH MANAUTOSWITCHECONOMYRT PRINTER SETTINGS MenuSettingRXREDUCTION PAPERSIZEPOLLING BOX Menu PASSWORDSETUPetting FILE PASPASSWORDDDMM SYSTEM SETTINGS MenuSettingUN/LOCKPHONE ATESETUPSummary of Settings SUMMERTIMERXSTARTSPEED COUNTRYSELECTChapter 14-12 Summary of SettingsSpecifications SpecificationsAppendix A SpecificationsAppendix A General SpecificationsFacsimile SpecificationsSpecifications CopierTelephone PrinterAppendix A SpecificationsFAX-L290 Instructions Appendix B FAX-L290 InstructionsInstructions FAX-L290 Appendix BUnpacking the FAX-L290 Using Your DocumentationIntroduction Differences Between the FAX-L290 and FAX-L240Connecting the FAX-L290 to Your PC Printable Area Print Media RequirementsEnvelopes Selecting Print MediaTransparencies Loading Envelopes Loading Transparencies Appendix B FAX-L290 InstructionsAppendix C Appendix COptions OptionsOptional Handset Package ContentsAttaching the Handset to Your FAX Do not leave your handset exposed to direct sunlight Maintaining Your HandsetDo not install your handset in hot or humid conditions Use a damp cloth to clean your handsetButton. See individual button names Indexcomponent names Page Lists. See also individual list names IndexMenu. See also individual menu names Reports. See also individual report names summary Indexreports. See individual report names Receiving. See also individual receive modesnames Settings. See also individual setting namesLINE MONITOR VOL setting VERTICAL ONLY settingCALLING VOLUME setting KEYPAD VOLUME setting