If You Cannot Solve a Problem, Serial number | Canon L240, L290

If You Cannot Solve a Problem

If you cannot solve the problem after having referred to the information in this chapter, contact your local authorised Canon dealer or the Canon help line.

Canon’s support personnel are trained in the technical support of Canon’s products and will able to help you with your problem.

Attempting to repair the FAX yourself may void the limited warranty.

Note

If the FAX makes strange noises, emits smoke or strange smells, unplug it immediately and contact your local authorised Canon dealer or the Canon help line.

Caution Do not attempt to disassemble or repair the unit yourself.

If you need to contact Canon directly, make sure you have the following information:

•Product name FAX-L240 or FAX-L290

•Serial number

The serial number is on the label located at the back of the unit.

•Place of purchase

•Nature of problem

•Steps you have taken to solve the problem and the results

Troubleshooting

Chapter 13

Troubleshooting 13-21

Image 175

Canon L240, L290 manual If You Cannot Solve a Problem, Serial number

Contents

FAX L240/L290 H12251 FAX-L240 H12250 FAX-L290 Model Name Model Laser Safety Information Contents Speed Dialling Paper HandlingSending Faxes Receiving Faxes Special Features Reports and Lists MaintenanceTroubleshooting Copying Appendix B FAX-L290 Instructions Summary of SettingsAppendix a Specifications General Specifications Facsimile Copier Telephone Printer Introduction Chapter TX/RX no Type Conventions Used in This Guide Customer Support Handling and Maintenance Important Safety Instructions Location Power Supply Connecting the Telephone Line Cord and External Devices Chapter Setting Up Unpacking the FAX Warranty service Removing Shipping Materials Assembling the FAX Follow this procedure to assemble your FAX Making Connections Connecting the Telephone Line Cord and External Devices Unit, due to varying specifications Connecting the Power Cord FAX enters standby mode Setting the Language and CountryStep 14-10 Main Components of the FAX LCD Operation Panel Do not store the toner cartridge in direct sunlight Installing the Toner Cartridge Setting Up Setting Loading Paper Open the paper guides to the approximate width of the stack Your FAX is now ready to print Testing the FAX Chapter Registering Information Guidelines for Entering Numbers, Letters, and Symbols Entering Letters Changing Between Number and Letter Modes Entering Numbers Entering SymbolsPress # repeatedly until the symbol you want appears Correcting a Mistake Registering Sender Information What is Sender Information? Press Data Registration Press Set Press Stop to return to standby modeEntering the Date and Time Registering Your FAX Number and Name UseTELEPHONE or M to#. select Unit You can select from the following Setting the Telephone Line TypeDialling Press Set Press Stop to return to standby mode Press Set Registering the R Button Dialling Through a Switchboard If you selected HOOKINGin step Disables the summer time Setting the Summer Time Week depending on the selected month Press Set twice Press Set three times SUNDAYsettings. e.g. OCTOBERLASTWEEK, Registering Information Chapter Document Handling Document Requirements Problem DocumentsScanned Area of a Document Loading Documents Problems With Multipage Documents Adding Pages to the Document in the ADF Chapter Paper Handling You can load the following paper in the multi-purpose tray Paper Requirements Shaded area shows the printable area of A4-size paper Follow these guidelines when selecting paperSelecting Paper for Your FAX Printable Area Paper Path Selecting Face-Up or Face-Down Paper Delivery Selecting Paper Delivery You can also use face-up delivery when For details on the paper sizes above, see p Changing the Paper Size Setting CUSTOM2/SHORT Use or to select the setting you want Adjusting the Toner Saver Setting Paper Handling Speed Dialling What is Speed Dialling? Speed Dialling Methods Coded Speed Dialling p What is Speed Dialling?Speed Dialling Methods One-Touch Speed Dialling p Press Set twice Use or to select the one-touch speed Registering One-Touch Speed DiallingAppears Press Set twice Press Set Regulartx This completes the basic one-touch speed dialling settings If you selected REGULARTXin step One-touch speed dialling p Registering Coded Speed Dialling Press Set twice Regulartx Press Set Press Stop to return to standby mode When dialling To register a group under a one-touch Speed dialling button Registering Group DiallingAppears Register the group If a coded speed dialling code has To register a group under a coded speed dialling code It when dialling Sending a Document With Speed Dialling Using Speed Dialling Making a Telephone Call With Speed Dialling When you are finished, simply hang up Press Set FAX prints the list Printing Speed Dialling Lists Touch SPD Dial List 2 Detailed List Touch SPD Dial List Coded Speed Dial List 2 Detailed List Coded Speed Dial List Group Dial List Speed Dialling Automatic Redialling Sending Faxes Preparing to Send a Fax Setting the Scanning ResolutionDocuments You Can Fax Adequate for most documents Setting the Scanning ContrastSuitable for light documents Coded Speed Dialling Dialling MethodsRegular Dialling One-Touch Speed Dialling Memory Sending Sending Methods See pp -2 Manual Sending Via the Handset If you hear a voice If you hear a high-pitched signal instead of a voicePick up the handset and start your conversation If you are sending a document using memory sending Cancelling SendingPress Stop Transmission is cancelled Automatic Redialling Redialling When the Line is BusyTo cancel manual redialling, press Stop Manual Redialling Setting the Options for Automatic Redialling OFF Disables automatic redialling Be sure to press Coded Dial before each code Press the one-touch speed dialling buttons you want Press Start/Copy to begin scanning for Destination dialled using regular diallingTo cancel sending once dialling has Be cancelled. You cannot cancel only Scanning a Document into Memory for Delayed Sending Delayed SendingPress Delayed Transmission Buttons you want Press the one-touch speed dialling Printing a Document Set for Delayed Sending Press Set Use or to select the transaction number Deleting a Document Set for Delayed SendingDelete If you are unsure of the transaction Sending Faxes Chapter Receiving Faxes Receiving Methods Fax/TelModeFax After a few seconds, the LCD changes to Ex this display Receiving Faxes Automatically FAX only Mode If Fax nly is not displayed, press Confirm that FaxOnly is displayed Setting Fax/Tel Mode Is from a telephone default 22 seconds What Happens When Fax/Tel Mode is Selected Setting you want You can select from the following After a few seconds, the LCD changes to This display Receiving Faxes Manually Manual Mode If you hear a beep tone or silence Receiving With an Answering Machine ANS.MACHINE Mode Cancelling Receiving Receiving Faxes in Memory When a Problem OccursReceiving While Performing Other Tasks Receiving Faxes Chapter Special Features Entering Pauses in a Fax/Telephone Number Special Dialling Switch to tone dialling Switching Temporarily to Tone Dialling Confirming a Dial Tone Dialling Through a Switchboard Press Set FAX prints the DOC. Memory List Documents Stored in MemoryPrinting a List of Documents Stored in Memory Press Memory Reference Printing a Document Stored in Memory Follow this procedure to print a document stored in memoryPress Set. M Send If you are unsure of the transaction Sending a Document Stored in MemoryTransaction e.g. destination Press Set Press Set to begin sending Indicates that that Deleting a Document Stored in Memory Polling What is Polling?Polling Receiving Press Start/Copy to begin polling the fax machines Polling Sending Setting Up the Polling Box Press Set twice OFF Scanning a Document into the Polling Box Deletfile Enabling Restriction of Your FAX Restricting Use of Your FAX Cancelling Restriction of Your FAX Special Features Restricting Reception You can select from the following NEnable restrictionIf you selected ONin step Press Set Press Stop to return to the standby mode Special Features Copying Suitable for most text documents Documents You Can CopyMaking Copies Press Start/Copy Press Start/Copy to begin copying Making a Quick Single CopyPress Start/Copy twice to begin copying 10-4 Chapter Reports and Lists Report or List Description Details Summary of Reports and Lists Activity Report TX Transmission Report Error TX Report Multi TX/RX Report Multi TX/RX Transaction Report 11-6 Maintenance Cleaning the FAX’s Exterior Periodic Cleaning So as to avoid injury Cleaning the FAX’s Interior 12-4 White sheet and scanning glass Cleaning the Scanner ComponentsWipe with a clean, soft, dry, lint Free cloth Separation guide and separation Roller 12-6 Reinsert the toner cartridge into the FAX steps 8 and 9, p Replacing the Toner Cartridge 12-8 12-9 12-10Maintenance Troubleshooting Clearing Jams Follow this procedure to clear the document jamJams in the ADF Paper Jams Follow this procedure to clear a paper jam inside the unitGently pull any jammed paper out of the unit as shown 13-4 Move the paper release lever back Multi-purpose tray area Use both hands to carefully pull out the jammed paper Fixing assembly area Top edge of the jammed paper Reload paper in the multi-purpose tray AUTOMesssageREDIAL LCD Messages Checkprinter Ecmtx Norxpaper TX/RXNO Faxing Problems Paper Feeding ProblemsSending Problems Faxes sent from the FAX are spotted or dirty Cannot send using Error Correction Mode ECM Cannot receive a fax automatically Receiving ProblemsErrors occur frequently while sending No automatic switching between telephone and fax calls Received faxes print blotched or unevenly Cannot receive a document manuallyPrint quality is poor Faxes do not print Memory Full appears in the LCD when making multiple copies Copying ProblemsCannot receive using Error Correction Mode ECM Errors occur frequently while receiving Cannot dial Telephone ProblemsPrinting Problems Alarm light is lit and the FAX beeps while printing Printout is not clear Printout does not match paper sizePrintout is skewed Paper jams occur Nothing appears in the LCD General ProblemsFAX has no power Power cord may not be supplying power Serial number If You Cannot Solve a Problem Memory Files Deleted If a Power Cut Occurs Chapter Summary of Settings Understanding the Menu System Printing a List to Check the Current Settings Registration Accessing the Menus SettingDATE&TIME User Settings Menu SettingTXREPORT Report Settings Menu 1to TX Transmission Settings Menu Rxmode RX Reception Settings Menu SettingRXREDUCTION Printer Settings Menu Filename Polling BOX Menu SettingUN/LOCKPHONE System Settings Menu ICA 14-12Summary of Settings Appendix a Specifications Facsimile General Specifications FX-3 toner cartridge CopierTelephone Printer Specifications Appendix a Appendix B FAX-L290 Instructions Connecting the FAX-L290 to Your PC Unpacking the FAX-L290 Using Your DocumentationIntroduction Differences Between the FAX-L290 and FAX-L240 Connecting the FAX-L290 to Your PC Print Media Size Quantity Print Media Requirements Use only special laser printer transparencies Selecting Print MediaEnvelopes Transparencies Flaps should not bulge more than 5 mm Loading Envelopes FAX is now ready to print Loading Transparencies FAX-L290 Instructions Appendix B Options Appendix C Optional Handset Package Contents Attaching the Handset to Your FAX Follow this procedure to attach the handset to your FAX Maintaining Your Handset Index ANS.MACHINE Mode ECM RX Index Menu. See also individual menu names Reports. See individual report names Settings. See also individual setting names Sample User’s Guide, type conventions 1-2