Manuals / Canon / Computer Equipment / All in One Printer

Canon L290, L240 General Problems, FAX has no power, Nothing appears in the LCD, Troubleshooting

Models: L240 L290

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General Problems

■FAX has no power.

The power cord may not be plugged in securely.

•Check that the power cord is plugged securely into the FAX and into the wall outlet (p. 2-8). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on.

The power cord may not be supplying power.

•Check the power cord by substituting with another, or by using a voltmeter to test it for continuity.

■Nothing appears in the LCD.

The power cord may not be plugged in securely.

•Check that the power cord is plugged securely into the FAX and into the wall outlet (p. 2-8). If the unit is plugged into a power strip, make sure the power strip is plugged in and turned on. If the LCD remains blank, unplug the unit and wait five seconds, then plug it back in. If the LCD still remains blank, contact your local authorised Canon dealer or the Canon help line.

13-20Troubleshooting

Chapter 13

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Canon L290, L240 General Problems, FAX has no power, Nothing appears in the LCD, The power cord may not be supplying power

Contents

FAX L240/L290 User’s GuideCopyright TrademarksModel Name Laser Safety Information 200-240 V modelChapter 1 Introduction ContentsChapter 2 Setting Up Chapter 3 Registering InformationChapter 5 Paper Handling Chapter 6 Speed DiallingChapter 7 Sending Faxes Chapter 9 Special Features Chapter 8 Receiving FaxesChapter 10 Copying Chapter 12 MaintenanceChapter 13 Troubleshooting Chapter 11 Reports and ListsAppendix B FAX-L290 Instructions Chapter 14 Summary of SettingsAppendix A Specifications Appendix C OptionsImportant Safety Instructions ChapterIntroduction IntroductionType Conventions Used in This Guide IntroductionChapter Introduction Customer SupportThe buttons you press appear in this typeface Stop ChapterImportant Safety Instructions Handling and MaintenanceLocation Power Supply Chapter Setting Up Setting UpUnpacking the FAX Setting Up warranty serviceSetting Up ChapterChapter Removing Shipping MaterialsSetting Up 2 Use both hands to gentlySetting Up Assembling the FAXFollow this procedure to assemble your FAX Setting UpConnecting the Telephone Line Cord and External Devices Making ConnectionsSetting Up unit, due to varying specificationsSetting Up ChapterFollow this procedure to connect the power cord Connecting the Power CordBefore connecting the power cord, see Power Supply, p Setting UpIf COUNTRYSELECTappears after DATAENTRYOKin Setting the Language and CountryDATAIf COUNTRYENTRYSELECTOKdoes not appear after in stepp.14-10 6 Press Set The FAX enters standby modeSetting Up 2-10Setting Up Main Components of the FAXSetting Up ChapterSetting Up Operation PanelSpecial Function Buttons 2-12Installing the Toner Cartridge Follow this procedure to install the toner cartridge in the FAX Use a firm, even pull to avoid breaking the seal Loading Paper 1 Remove the multi-purpose tray cover from the FAX Testing the FAX Chapter Registering Information RegisteringInformation Button Guidelines for Entering Numbers, Letters, and SymbolsRegistering Information Lowercase LetterChanging Between Number and Letter Modes Entering Letters1 Press 6to switch to uppercase letter mode Entering Symbols Correcting a MistakeEntering Numbers M ARK What is Sender Information?Registering Sender Information TELEPHONE or isPress Data Registration Entering the Date and TimeRegistering Your FAX Number and Name Press Data RegistrationUseTELEPHONE or M to#. select UNIT Press Data Registration Setting the Telephone Line Type6 Use Nor Mto select the telephone line type setting you want 4 TYPEUse Nor Mto select TELLINE2 Press Data Registration Dialling Through a SwitchboardRegistering the R Button PREFXChapter 3-10Registering Information If you selected HOOKINGin stepSetting the Summer Time 2 Press Data RegistrationSECOND IRSTFOURTH THIWEWEEKInformation SUNDAYsettings. e.g. OCTOBERLASTWEEK, andRegistering Chapter3-14 Registering InformationChapter Chapter Chapter Document HandlingDocument Handling Document HandlingProblem Documents Document RequirementsScanned Area of a Document Problems With Multipage Documents Loading DocumentsChapter Adding Pages to the Document in the ADFDocument Handling 2.5 cmChapter Chapter Paper HandlingPaper Handling Paper HandlingPaper Requirements 1LONGLoading Paper Selecting Paper for Your FAXPrintable Area Onion skin or very thin paperSelecting Face-Up or Face-Down Paper Delivery Paper PathSelecting Paper Delivery In this case, place the FAX near the edge of a You can also use face-up delivery whencopying or receiving a large number of pages table so that the pages can fall away from theCUSTOM Changing the Paper Size SettingTR LGL 2 Press Data RegistrationPaper Handling CUSTOM2/SHORT1LONGDefault ChapterAdjusting the Toner Saver Setting NEnable toner savingPress Data Registration 5-10 Paper HandlingChapter Speed Dialling Speed DiallingChapter ChapterOne-Touch Speed Dialling p What is Speed Dialling?Speed Dialling Methods Coded Speed Dialling pUse or to select TELREGISTRATION Registering One-Touch Speed Dialling2 Press Data Registration dialling button 01to 24 under which you8 Press Set twice REGULARTX 13 Use or to select ONIf you selected REGULARTXin step If you selected PSWD/SUBADDRESSin stepSpeed Dialling dialling buttons. Stick the labels above each corresponding buttonone-touch speed dialling p Chapter3 Use or to select TELREGISTRATION Registering Coded Speed Dialling2 Press Data Registration 5 Use or to select CODEDSPEEDDIAL10 Press Set twice If you are unsure how to enter characters, see p8 Press Set twice 16 characters, including spacesREGULARTX Press Set Speed Dialling when dialling6-12 ChapterTo register a group under a one-touch Registering Group Diallingor GROUPDIAL speed dialling buttonTo register a group under a coded speed dialling code DiallingSpeed Using Speed Dialling Sending a Document With Speed DiallingCoded speed dialling code Making a Telephone Call With Speed Dialling Coded speed dialling codeCODED LISTPrinting Speed Dialling Lists GROUPDIALLISTSpeed Dialling 1-TOUCH SPD DIAL LIST1-TOUCH SPD DIAL LIST 2 Detailed List Chapter6-20 CODED SPEED DIAL LISTCODED SPEED DIAL LIST 2 Detailed List Speed DiallingChapter GROUP DIAL LISTSpeed Dialling Speed Dialling6-22 Speed DiallingChapter Printing a Document Set for Delayed Sending Sending FaxesScanning a Document into Memory for Delayed Sending ChapterFAXPHOTO Setting the Scanning ResolutionUPERFINE STANDARDSTANDAD Setting the Scanning ContrastLIGHTER DARKEROne-Touch Speed Dialling Dialling MethodsRegular Dialling Coded Speed DiallingSending Methods Memory SendingManual Sending Via the Handset if an error prevents complete transmission of the documentIf you hear a high-pitched signal instead of a voice If you hear a voiceCancelling Sending If you are sending a document using manual sending via the handsetIf you are sending a document using memory sending What is Automatic Redialling? Redialling When the Line is BusyCancelling Manual Redialling Cancelling Automatic Redialling4 Use or to select TXSETTINGS Setting the Options for Automatic RediallingThe FAX prints an ERROR TX REPORT p 2 Press Data RegistrationIf you selected ONin step If you selected OFFin stepRegular dialling One-touch speed diallingCoded speed dialling 7-12You can enter the fax numbers in any order Delayed Sending Scanning a Document into Memory for Delayed Sending3 Press Delayed Transmission Coded speed dialling You can register up to 20 different delayed sending operationsOne-touch speed dialling Regular dialling7-16 Printing a Document Set for Delayed Sending2 Press Delayed Transmission Sending FaxesDeleting a Document Set for Delayed Sending 2 Press Delayed TransmissionA “ #” before the transaction number 7-18 Sending FaxesChapter Chapter Receiving Faxes Receiving FaxesFax/TelModeFax Receiving MethodsReceiving Faxes Automatically FAX ONLY MODE Setting FAX ONLY MODEFAXPress Data Registration 11 Confirm that FaxOnly is displayed in the Receiving Both Faxes and Telephone Calls Automatically Fax/Tel Mode Setting Fax/Tel Mode2 Press Data Registration 4-+-18 Setting the Options for Fax/Tel ModeWhat Happens When Fax/Tel Mode is Selected DISCONNECTto talkThe selectable duration varies depending on the country Use or to select the DEFAULTACTIONRECEIVESwitch to receive mode DISCONNECT is available for certain countries onlyReceiving Faxes Manually MANUAL MODE Setting MANUAL MODEReceiving a Fax Manually If you hear a beep tone or silence If you hear a voiceStart your conversation. If the caller wants to Receiving With an Answering Machine ANS.MACHINE MODE Setting ANS.MACHINE MODEUsing the FAX With an Answering Machine Receiving Faxes in Memory When a Problem Occurs Cancelling ReceivingReceiving While Performing Other Tasks 8-12 Receiving FaxesChapter Chapter Special Features Special FeaturesSpecial Dialling Entering Pauses in a Fax/Telephone NumberSwitching Temporarily to Tone Dialling Dialling Through a Switchboard Confirming a Dial ToneDocuments Stored in Memory Printing a List of Documents Stored in Memory2 Press Memory Reference 2 Press Memory Reference Printing a Document Stored in MemorySpecial Features ChapterOne-touch speed dialling Sending a Document Stored in Memory2 Press Memory Reference Coded speed diallingSpecial Features Regular diallingDeleting a Document Stored in Memory 2 Press Memory ReferencePolling Receiving What is Polling?Polling Polling Another Fax MachineOne-touch speed dialling Coded speed diallingRegular dialling Polling Sending Cancelling Polling ReceivingSetting Up the Polling Box Press Data RegistrationPage Page Changing or Deleting the Polling Box Settings Scanning a Document into the Polling BoxDELETFILE CHANGEDATA2 Press Data Registration Restricting Use of Your FAX Enabling Restriction of Your FAX2 Press Data Registration Press Data Registration Cancelling Restriction of Your FAX4 Use Nor Mto select SYSTEMSETTINGS 8 Use Nor Mto select OFFSpecial Features 10 Press Stop to return to standby modeSpecial Features 9 Press SetRestricting Reception WITHSENDERINFOREGSTEREDSENDER If you selected ONin stepSpecial Features 12 Press Stop to return to the standby mode10 Press Stop to return to standby mode Special FeaturesSpecial Features 9-22Chapter Copying CopyingChapter ChapterMaking Copies TEXTDocuments You Can Copy 3 Press Start/CopyMaking a Quick Single Copy 10-4 CopyingChapter Chapter Chapter Reports and ListsReports and Lists Reports and ListsReports and Lists Summary of Reports and Lists11-2 ChapterChapter ACTIVITY REPORTReports and Lists Reports and Lists11-4 TX Transmission REPORTTHE SLEREXE COMPANY LIMITED Reports and ListsChapter MULTI TX/RX Transaction REPORTReports and Lists Reports and Lists11-6 Reports and ListsChapter Maintenance MaintenanceMaintenance Cleaning the FAX’s ExteriorPeriodic Cleaning Cleaning the FAX’s ExteriorCleaning the FAX’s Interior Always hold the toner cartridge by its handle 6 Use both hands to close the front cover 7 Reconnect the power cordMaintenance 12-4roller Cleaning the Scanner ComponentsSeparation guide and separation White sheet and scanning glass7 Reconnect the power cord Maintenance12-6 Maintenance Replacing the Toner CartridgeMaintenance Chapter4 Hold the toner cartridge by its handle and remove it from the FAX Always hold the toner cartridge by its handle MaintenanceMaintenance 9 Use both hands to close the front cover12-10 Maintenance ChapterTroubleshooting TroubleshootingChapter Clearing Jams Jams in the ADFJams Inside the Unit Paper JamsJams in the Paper Delivery Slots TroubleshootingDO NOT TOUCH THE FIXING ASSEMBLY DO NOT TOUCH THE BLACK The fixing assembly becomes extremely hot when the unit is inTroubleshooting so as to avoid injury1 Multi-purpose tray area 1 MULTI-PURPOSE TRAY AREA 2 FIXING ASSEMBLY AREATop edge of the jammed paper in the 2 Fixing assembly areafixing assembly The fixing assembly becomes7 Use both hands to close the front cover AUTOMesssageREDIAL BUSY/NOSIGNALLCD Messages TroubleshootingCHECKPOLLINGID CHECKPRINTERCHECKPAPERSIZE TroubleshootingMEMORYFULL ECMTXLOADPAPER DOC.TOOLONGNOTAVAIABLE NOTEL#NORXPAPER MEMORYUSED%SELECTPOLREJCT CANCELLEDRECíDINMEMORY SUBADDTXREJECTSending Problems Paper Feeding ProblemsFaxing Problems The paper you are using may be causing the jamsThe subaddress and/or password are incorrect Cannot send using Error Correction Mode ECMAn error may have occurred during sending ECM may be disabledErrors occur frequently while sending Receiving ProblemsFax/Tel Mode, ANSMACHINE.MODE, or NETSWITCH No automatic switching between telephone and fax callsThe toner cartridge may not be installed properly You may not be using the correct paper typeError Correction Mode ECM may be disabled Cannot receive a document manuallyErrors occur frequently while receiving Copying ProblemsCannot receive using Error Correction Mode ECM MEMORY FULL appears in the LCD when making multiple copiesAlarm light is lit and the FAX beeps while printing Telephone ProblemsPrinting Problems The power cord may not be plugged in securelyPrintout is skewed You may not be using the correct paper delivery slotPrintout does not match paper size Paper jams occurThe power cord may not be supplying power General ProblemsFAX has no power Nothing appears in the LCDSteps you have taken to solve the problem and the results If You Cannot Solve a ProblemPlace of purchase Nature of problem Serial numberIf a Power Cut Occurs Chapter Summary of Settings Summary of SettingsPrinting a List to Check the Current Settings Understanding the Menu SystemRegistration Accessing the MenusEPORT USERSETTINGSpDARKERINSI USER SETTINGS MenuSettingDATE&TIME SCANCONTRSTSettingTXREPORT If you select PRINTERRORONLYor OUTPUTYESREPORT SETTINGS Menu RXREPORT1TMES TIMEOUTTX Transmission SETTINGS Menu 22MINMANAUTOSWITCH RX Reception SETTINGS MenuSWITCH 2TIMESPAPERSIZE PRINTER SETTINGS MenuSettingRXREDUCTION ECONOMYRTPASPASSWORD PASSWORDSETUPetting FILE POLLING BOX MenuATESETUP SYSTEM SETTINGS MenuSettingUN/LOCKPHONE DDMMCOUNTRYSELECT SUMMERTIMERXSTARTSPEED Summary of Settings14-12 Summary of Settings ChapterSpecifications SpecificationsAppendix A SpecificationsSpecifications General SpecificationsFacsimile Appendix APrinter CopierTelephone SpecificationsSpecifications Appendix AAppendix B Appendix B FAX-L290 InstructionsInstructions FAX-L290 FAX-L290 InstructionsDifferences Between the FAX-L290 and FAX-L240 Using Your DocumentationIntroduction Unpacking the FAX-L290Connecting the FAX-L290 to Your PC Print Media Requirements Printable AreaSelecting Print Media EnvelopesTransparencies Loading Envelopes Loading Transparencies FAX-L290 Instructions Appendix BOptions Appendix COptions Appendix CPackage Contents Optional HandsetAttaching the Handset to Your FAX Use a damp cloth to clean your handset Maintaining Your HandsetDo not install your handset in hot or humid conditions Do not leave your handset exposed to direct sunlightIndex Button. See individual button namescomponent names Page Index Lists. See also individual list namesMenu. See also individual menu names Receiving. See also individual receive modes Indexreports. See individual report names Reports. See also individual report names summarySettings. See also individual setting names namesKEYPAD VOLUME setting VERTICAL ONLY settingCALLING VOLUME setting LINE MONITOR VOL setting